HCHV Contracted Emergency Residential Services - SFVAHCS

Performance Work Statement (PWS)

To procure residential programming and supportive services for homeless Veterans in Eureka/Humboldt County, CA, as part of the Health Care for Homeless Veterans Contract Emergency Residential Services Program (HCHV CERS).

• Provide community-based, short-term residential services (30-90 days, extendable) for up to 15 homeless Veterans.

• Offer supportive services including mental health stabilization, substance use disorder treatment, independent living skills, vocational assistance, and income support.

• Facilitate transition to permanent housing.

• Ensure safe and secure housing available 24/7, including meals, laundry, hygiene kits, and personal storage.

• Provide case management, care coordination, and linkage to VA and community resources.

• Adhere to specific admission practices, not denying entry based on abstinence, legal history, income, etc.

• Securely store and monitor medications.

• Maintain program integrity and safety with clear rules regarding violence, alcohol/drugs, and sexual activity.

• Maintain a minimum occupancy rate of 80% (90-100% preferred).

• Achieve a target of 55% or more Veterans exiting to permanent housing (FY26 target).

• Limit negative exits (due to rule violations) to 20% or less (FY26 target).

• Submit various reports including referral reports, daily census, critical incident reports, admission/discharge reports, and quarterly performance reports.

• Location: Eureka / County of Humboldt, CA.

• Contract Duration: Up to five years (one 12-month Base Year and four additional 12-month Ordering Periods).

• Facility must meet safety, sanitation, ADA, and fire safety codes (NFPA 101).

• Contractor must provide 24-hour staffing, including a program manager and a credentialed clinician.

• Staff must be trained in motivational interviewing, de-escalation, and other relevant areas.

• Strict adherence to VA information security, privacy, and records management policies is required.

• Contractor must participate in HMIS data reporting.

• Facilities will be subject to regular VA inspections.

Sources Sought Notice

This is a Sources Sought Announcement for market research purposes only. The Department of Veterans Affairs (VA) Network Contracting Office (NCO 21) is seeking information from vendors capable of providing Health Care for Homeless Veterans (HCHV) Contract Emergency Residential Services (CERS) for the San Francisco Veteran Affairs Health Care System (SFVAHCS) in Humboldt County/Eureka, CA. No solicitation is currently available, and this announcement is not a commitment to award a contract.

• The service involves providing 15 beds per day to homeless veterans on a per diem basis, in accordance with a draft Performance Work Statement (PWS).

• The projected period of performance spans five ordering periods, from 09/01/2026 to 08/31/2031.

• Interested contractors must submit a response via email to Maricela.Berrones-Gauger@va.gov by 10:00 A.M. PST on March 5th, 2026.

• Responses should include:

  • Company's Socioeconomic Status (e.g., small business, large business, SDVOSB, VOSB).
  • Company's legal name and Unique Entity ID (SAM) number.
  • Primary point of contact information.
  • A Capabilities Statement.
  • Description of experience in providing HCHV CERS.
  • List of similar projects (Government and Commercial).
  • Information regarding subcontracting plans.
  • Whether veterans will be housed in double or single occupancy rooms.
  • Information on facility ownership or lease for housing veterans.
  • A completed price estimate for the 5 ordering periods.

• Failure to provide requested information (items 1-10) will be considered non-responsive.

• The applicable NAICS Code is 624221 (Temporary Shelter) with a small business size standard of $13.5 Million.

• For small businesses, including SDVOSB and VOSB, there is a Limitations on Subcontracting requirement (FAR 52.219-14 and FAR 52.219-27), requiring at least 50% of the cost of contract performance incurred for personnel to be expended for employees of the concern.

• SDVOSB and VOSB firms must be registered in SAM and SBA verified.

• Contractors must have a current registration in the System for Award Management (SAM).

• All information submitted is preliminary and subject to modification.

• The Government will not pay for any information submitted.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for a Contractor to provide residential programming and supportive services as part of the Health Care for Homeless Veterans Contract Emergency Residential Services Program (HCHV CERS). The primary goal is to offer community-based, short-term residential services to support veterans in stabilizing in the community and transitioning to permanent housing.

• Provide community-based, short-term residential services for homeless veterans in San Francisco, CA, preferably in the Bayview-Hunters Point neighborhood.

• Offer supportive services including mental health stabilization, substance use disorder (SUD) treatment, enhancement of independent living skills, and vocational training.

• Facilitate referral and placement into permanent housing or longer-term residential programs.

• Services are typically for 30-90 days, with potential for extension based on clinical need.

• The contract covers up to five years, including five 12-month ordering periods.

• Maintain a minimum acceptable occupancy rate of 80% (90-100% preferred).

• Achieve target values for exits to permanent housing (e.g., FY26 target of 55% or more).

• Monitor Negative Exits (discharges due to rule violations, non-compliance) with a target of 20% or less for FY26.

• Submit various reports including Quality Control Business Plan, Staffing and Service Plan, Referral Reports, Documentation of Supportive Services, Care Plans, Critical Incident Reports, Admission and Discharge Reports, Satisfaction Surveys, Daily Census Sign-In Sheets, Quarterly Performance Reports, and Grievances.

• Location: City and County of San Francisco, CA, preferably Bayview-Hunters Point neighborhood. Specific requirements mention Humboldt County, CA / Eureka, CA area for a different potential location.

• Period of Performance: Up to five years, including five 12-month Ordering Periods.

• Housing must be safe and secure, available 24/7, with one bed per veteran.

• Accommodations include private or semi-private sleeping units, shared or private bathing/toileting facilities, personal storage space, and access to laundry facilities.

• Provide at least three nutritious meals per day and snacks, accommodating dietary restrictions and cultural/religious preferences.

• Secure and proper storage of all medications, with options for individual or central storage.

• Provide case management, care coordination, and supportive services including housing assistance, health care linkage, mental health/SUD support, vocational assistance, income assistance, and independent living skills.

• Maintain rules focused on staff and resident safety (e.g., no violence, no illicit drug use).

• Eligibility criteria for veterans include enrollment in VA healthcare and homelessness as defined by federal law.

• Admission practices should reduce barriers and accommodate same-day admissions when possible.

• Contractor staff must be trained in motivational interviewing and de-escalation techniques.

• Adherence to strict computer security, data protection, and information security protocols is required.