Indian Health Service - CISCO Enterprise Licensing
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS), specifically the Gallup Indian Medical Center, is soliciting quotes for Cisco Enterprise Licensing services. This is a Buy Indian Set-Aside for Indian Economic Enterprises (IEEs) that are also small businesses. The requirement includes Cisco Flex Plan Enterprise and Cisco Unified Border Element (CUBE) Enhanced services to support critical voice and collaboration operations. Quotes are due May 14, 2026, by 12:00 PM EDT.
Scope of Work
The opportunity requires continued Cisco Enterprise Licensing to support the existing Cisco Unified Call Manager (CUCM) environment at Gallup Indian Medical Center. Key services and deliverables include:
- Cisco Flex Plan Enterprise and CUBE Enhanced services for uninterrupted voice and collaboration.
- Deployment, configuration, and migration of Cisco Flex Plan (including Webex Calling, Meetings, Messaging) and CUBE.
- 24/7 monitoring, technical support, regular health checks, and performance tuning.
- Software updates, patch management, and feature upgrades.
- Provision of specific Cisco SKUs: 3200 Cisco Flex Plan Enterprise-Wide Calling On Premise Licenses (hosted) and 560 Cisco Flex Plan CUBE Enhanced licenses (trunk session hosted).
- Comprehensive user and administrator training, project plans, and documentation.
Contract Details
- Contract Type: Combined Synopsis/Solicitation, Firm-Fixed Price award.
- Period of Performance: One base year and four option years (June 2, 2026 - June 1, 2031).
- Set-Aside: Buy Indian Set-Aside (specific to HHS, Indian Health Services). Only Indian Economic Enterprises (IEEs) that are also small businesses are eligible.
- NAICS Code: 541519 (Other Computer Related Services) with a 150-employee small business size standard.
- Product Service Code: 7A21 (Business Application Off The Shelf Software Delivered By Perpetual License).
- Place of Performance: Gallup, NM.
Submission & Evaluation
- Quotes Due: May 14, 2026, by 12:00 PM EDT.
- Evaluation Factor: Lowest Price Technically Acceptable (LPTA).
- Required Submissions: Offerors must include a completed provision at FAR 52.212-3 (Offeror Representations and Certifications) and the "Indian Health Service Buy Indian Act Indian Economic Enterprise Representation Form." Offerors must meet the definition of an IEE throughout the solicitation, award, and contract performance periods.
Key Clarifications
A recent Q&A clarified the end-user contact as Clarissa John (Clarissa.john@ihs.gov, 505-726-8664) and provided updated Cisco SKU quantities for quoting.