Indian Health Service - CISCO Enterprise Licensing
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS), under the Department of Health and Human Services (HHS), is soliciting quotes for Cisco Enterprise Licensing for the Gallup Indian Medical Center in Gallup, NM. This is a Buy Indian Set-Aside for Indian Economic Enterprises (IEE) that are also small businesses. The requirement is for continued Cisco Flex Plan Enterprise and Cisco Unified Border Element (CUBE) Enhanced services to support mission-critical healthcare communications. Quotes are due May 14, 2026, by 12:00 PM EDT.
Scope of Work
The opportunity requires comprehensive Cisco licensing and services for a newly installed/upgraded Cisco Unified Call Manager (CUCM) environment. Key services include:
- Cisco Flex Plan Enterprise Licensing: Management, deployment, and configuration of Flex licensing, encompassing CUCM, Webex Calling, Meetings, and Messaging.
- Cisco Unified Border Element (CUBE) Enhanced Services: Deployment and configuration for secure, reliable SIP trunking.
- Migration Services: Transition from existing systems to Cisco Flex Plan and/or CUBE, ensuring minimal disruption.
- Support & Maintenance: 24/7 monitoring, technical support, regular health checks, performance tuning, software updates, patch management, and feature upgrades. A 1-year software/hardware support is tied to the initial CUCM upgrade, followed by a five-year software support agreement.
- Required SKUs for Quoting: 3200 Cisco Flex Plan Enterprise-Wide Calling On Premise Licenses and 560 Cisco Flex Plan Cube Enhanced licenses.
Contract Details
- Type: Combined Synopsis/Solicitation, leading to a single Firm-Fixed Price award.
- Period of Performance: One base year and four option years, from June 2, 2026, to June 1, 2031.
- Set-Aside: Buy Indian Set-Aside. Only Indian Economic Enterprises (IEE) that qualify as small businesses (ISBEE) are eligible. Offerors must self-certify their IEE status using the provided form and maintain it throughout the contract term.
- NAICS: 541519 (Computer Systems Design Services), with a 150-employee small business size standard.
Submission & Evaluation
- Submission: Quotes are requested and must include a completed provision 52.212-3 Offeror Representations and Certifications. Bidders must also submit the "Indian Health Service Buy Indian Act Indian Economic Enterprise Representation Form." Specific details for a CCW-R Quote, such as serial numbers, service level, duration ("Annual"), end user/install site, Bill to ID ("IPP"), and Smart Account information, are required.
- Evaluation: Award will be based on the Lowest Price Technically Acceptable (LPTA) methodology.
- Response Due: May 14, 2026, by 12:00 PM EDT.
Contact Information
- Contract Specialist: Carlton Taylor (carlton.taylor@hhs.gov, 301-348-3490).
- End User Contact for Quoting: Clarissa John (Clarissa.john@ihs.gov, 505-726-8664) at 516 E. Nizhoni Blvd. Gallup, NM 87301.