IRS Service-Wide Online Survey and Digital Website Feedback Platform
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Internal Revenue Service (IRS) is conducting a Sources Sought / Request for Information (RFI) to identify capable vendors for an externally hosted Software as a Service (SaaS) survey platform and a digital website feedback platform. This market research aims to gather industry capabilities and feedback for an enterprise-wide solution supporting taxpayer, employee, and stakeholder research. Responses are due April 30, 2026.
Scope of Work
The IRS requires a SaaS survey platform enabling authorized users to create, administer, distribute, analyze, report on, and export data from complex web-based surveys. Key requirements include:
- SaaS Survey Platform: Licenses for IRS users, secure hosting in a FedRAMP High-authorized environment.
- Digital Website Feedback Platform: For brief interactive digital surveys to gather qualitative and quantitative user feedback.
- Core Functionality: Survey creation, administration, reporting, dashboarding, data export, user administration, permissions management.
- Support & Training: Initial training, ongoing online help, technical support, software updates, and system maintenance.
- Performance Standards: 24/7 platform availability, 1-business day support acknowledgment, 72-hour scheduled outage notice, and 1-hour emergency issue notification.
- Special Requirements: Section 508 conformance (VPAT), Government data ownership.
Requested Industry Feedback
The IRS is seeking input on:
- Capability to provide both required platforms.
- Recommended contract and pricing structures (e.g., user licenses, response tiers, CLINs).
- Ability to provide FedRAMP High hosting, including assumptions or limitations.
- Identification of unclear, duplicative, or restrictive requirement language.
- Recommendations for measurable service levels, support response times, and deliverables.
- Recommended industry classifications (PSC/NAICS).
Contract & Timeline
- Type: Sources Sought / Request for Information (RFI)
- Set-Aside: None specified (market research stage)
- Response Due: April 30, 2026, at 7:00 AM Eastern Time
- Published: April 24, 2026
- Product Service Code: DA10 (Support Services, SaaS)
Submission Instructions
Responses must be submitted electronically as a searchable PDF or Microsoft Word document. The email subject line should be "Sources Sought Response – IRS Service-Wide Online Survey and Digital Website Feedback Platform".
Point of Contact
Tracey Brooks, Contracting Officer, tracey.n.brooks@irs.gov, 813-302-5694.