J059--Strax/Hiperwall/AV Support Services- Greater Los Angeles VA Healthcare System

Solicitation / RFP / RFQ

This is a pre-solicitation notice for user training and system maintenance and support services for the Greater Los Angeles VA Healthcare System's existing Audio-Visual (AV) system, Hiperwall, and STRAX platform. These systems are integrated into the Emergency Management program for situational awareness and hospital operational readiness.

• User training for the AV system, Hiperwall, and STRAX platform.

• System maintenance and support services for the AV system, Hiperwall, and STRAX platform.

• This will be a firm-fixed-price contract.

• The solicitation is expected to be issued on or about April 20, 2026.

• The response date for the solicitation is April 20, 2026, at 14:00 Pacific Time, Los Angeles, USA.

• Interested parties must respond to the solicitation announcement when issued.

• Telephone responses will not be accepted.

• This is a 100% Small Business set-aside.

• All small businesses must be certified with the government.

• This notice is a pre-solicitation notice only and not a solicitation announcement.

• A response to this notice does not add parties to a prospective bidders list or guarantee receipt of the solicitation.

• The NAICS code for this requirement is 811210, and the Product Service Code is J059.

• The place of performance is the Greater Los Angeles VA Healthcare System, 11301 Wilshire Blvd., Los Angeles, CA 90073.

• The Contracting Office is NCO 22 - Network Contracting, 3601 S. 6th Avenue, Tucson AZ 85723.

• The Point of Contact is Jennell Christofaro, Contracting Specialist, at jennell.christofaro@va.gov.

Sources Sought Announcement

This is a Sources Sought Announcement for market research to identify potential sources capable of providing user training, system maintenance, and support services for the Greater Los Angeles VA Healthcare System's existing Audio-Visual (AV) system, Hiperwall, and Strax platforms. These systems are integrated into the Emergency Management program for situational awareness and hospital operational readiness and operate on a closed-loop network separate from the VA network.

The contractor will be responsible for:

• Strax Platform: Onsite training (new and existing personnel), tabletop exercises, annual drills, 24/7/365 remote support (24hr onsite response), onsite emergency response (24hr), remote/onsite maintenance for PoDD devices, and onsite Autel Drone maintenance.
• Hiperwall: Onsite regular maintenance (including software updates), system optimization, software license renewal, and onsite support for presentations and training.
• Audio Visual Support: 24hr virtual support (24hr onsite response), quarterly hardware maintenance and firmware updates, quarterly teleconferencing maintenance, onsite support for presentations and large events, Direct View LED (DVLED) maintenance, color balancing for video walls, audio system maintenance (DSP tuning), microphone maintenance, lighting control maintenance, occupancy sensor maintenance, matrix switch/NVX streaming maintenance, hardware updates, and One Beyond maintenance.
• CyberIQ Installation and Support: Platform installation/provisioning, deployment/configuration, initial device discovery, Video Management System (VMS) camera detection/monitoring, electrical signature detection, port level awareness, anomaly detection, automated trust scoring, and 24/7/365 virtual and onsite support.

One base year, followed by four one-year option periods.

Department of Veterans Affairs, Greater Los Angeles VA Healthcare System, 11301 Wilshire Blvd., Los Angeles, CA 90073.

Interested parties must submit the following:

• Company name, address, point of contact, phone, fax, email.

• Unique Entity ID, Cage Code, Tax ID Number.

• Type of business (SDVOSB, VOSB, WOSB, small, large, etc.).

• A Capability Statement addressing qualifications and ability to perform the described Statement of Work. General statements are not acceptable.

• Company size relative to NAICS code 541330.

• Information on existing federal contracts (FSS, GSA/NASA SEWP/NAC, etc.).

• STRAX Intelligence (Certified Reseller, Technician, Instructor)

• Hiperwall (Master Level Installer and Technician)

• AVIXA (CTS)

• Pakedge (PCNA)

• FAA Part 107 Small UAS Pilot

• Crestron Electronics (various certifications listed)

• Autel Robotics (Direct Dealer)

• Dejero Labs (Direct Dealer)

The VA is mandated to consider a total set-aside for Service-Disabled Veteran Owned Small Business (SDVOSB). If SDVOSB responses are inadequate, an alternate set-aside or full and open competition may be considered.

• This is for market research only and does not constitute a solicitation or obligation to award a contract.
• The government will not reimburse costs associated with responding.
• All offerors must be registered in SAM. Small businesses must also register in sba.gov under NAICS 541330.
• Submissions are due by April 7, 2026, 2:00 PM Pacific Time, via email to Jennell.Christofaro@va.gov.