ManageEngine Service Desk Plus Enterprise Edition
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of the Navy, NAVAIR Warfare Center Aircraft Division, is soliciting proposals for the renewal of ManageEngine Service Desk Plus Enterprise Edition software. This procurement, under solicitation number N68335-26-Q-0374, is for an annual subscription for 65 technicians and 4,000 nodes (with 5,000 nodes acceptable if 4,000 is unavailable). The resultant contract will be a firm-fixed-price agreement. Proposals are due by 4:00 PM EST on February 5, 2026.
Scope of Work
This requirement is for the renewal of the ManageEngine Service Desk Plus Enterprise Edition software, P/N 46279.31S, which is set to expire on April 18, 2026. The procurement is for a subscription model covering 65 technicians and specifically requires 4,000 nodes, with 5,000 nodes as an acceptable alternative if 4,000 is not available. The scope is limited to the subscription/license only; implementation and training should be quoted separately if needed. Delivery and performance will be at the Naval Air Warfare Center, Lakehurst, NJ. The preferred deployment model is on-premises.
Contract Details
- Type: Firm-Fixed-Price Contract
- NAICS: 513210 (Software Publishers)
- Set-Aside: None
- FOB: Destination, with inspection and acceptance at destination.
- Payment Terms: Net 30
- Applicable Regulations: This is a combined synopsis/solicitation prepared under FAR Subpart 12.6, issued as an RFP under FAR Part 12 & 13. Numerous FAR and DFARS clauses are incorporated, including those related to commercial items, safeguarding information, and supply chain integrity.
Submission & Evaluation
This is a limited competition intended for the OEM, Zoho (CAGE: 1KJW4), and their authorized distributors.
- Eligibility: Offerors must demonstrate they are an authorized distributor of the identified brand name manufacturer (Zoho) with written OEM documentation. If a subcontractor is authorized, the prime must guarantee the same benefits. Proposals must also provide an exact match of part numbers listed in Attachment 001 and include pricing for all CLINs. Failure to meet these criteria will result in ineligibility.
- Evaluation Factors: Award Eligibility and Price. The Government intends to award without discussions, so initial offers should contain the best terms.
- Subcontracting Plan: Large businesses proposing over $750,000 must submit a Small Business Subcontracting Plan conforming to FAR 19.7 and DFARS 219.7. Small businesses are exempt.
- SAM.gov: Offerors must have an active SAM.gov entity registration from proposal submission through award.
- Quote Validity: Quotes must be valid for 45 days.
- Submission: Electronic proposals only, emailed to Eric Daly (eric.m.daly6.civ@us.navy.mil) and Andrew Kolpack (andrew.j.kolpack.civ@us.navy.mil). Quotes must be submitted referencing Notice ID N68335-26-Q-0386. (Note: This differs from the solicitation number N68335-26-Q-0374 and the SAM.gov Notice ID 6780d267038d474b829d07c23e5343b9).
Key Updates
- Node Count: Clarified to 4,000 nodes, with 5,000 nodes as an acceptable alternative if 4,000 is unavailable (updated 1/22/2026).
- Quote Validity: Requirement for 45-day quote validity added (updated 1/21/2026).