Medical Support Services for CBP (including medical exams, fitness for duty, drug testing, and related services)

Form / Attachment / Pricing Sheet

This document is a template for the Small Business Utilization Plan, designed to standardize responses and evaluations related to small business participation in accordance with FAR 15.304. It is distinct from the Small Business Subcontracting Plan required for large businesses.

• Prime Offeror Identification: Requires checking applicable size and category boxes for the prime offeror (Large, Small, SDB, WOSB, HUB Zone, VOSB, SDVOSB, HBCU/MI).
• Participation Percentages: Requires submission of total combined percentages of work to be performed by large and small businesses, and a breakdown of participation by specific small business subcategories (SDB, HUB Zone, WOSB, SDVOSB, VOSB, HBCU/MI).
• Principle Supplies/Services: Requires listing the principal supplies/services to be performed by Small Businesses, categorized by small business type.
• Commitment Description: Requires a description of the extent of commitment to use small businesses (e.g., prime, subcontract, joint venture, mentor-protégé).

All offerors, both large and small businesses, are required to complete this plan. It outlines how bidders should propose their planned utilization of small businesses in the performance of the acquisition. Bidders must clearly indicate the percentage of work allocated to small businesses and specific subcategories. Additionally, other than U.S. Small Business offerors must submit a subcontracting plan (FAR 52.219-9) consistent with this participation plan.

Form / Attachment / Pricing Sheet

This document provides the Service Contract Labor Standards (SCLS) formerly known as the Service Contract Act (SCA) wage determinations applicable to various health occupations. It is crucial for bidders to consult these wage determinations to ensure compliance with minimum wage and benefit requirements for service contract employees.

• Lists 12000 series health occupations (e.g., Ambulance Driver, Certified Physical Therapist Assistant, Licensed Practical Nurse, Registered Nurse, Nursing Assistant).
• Specifies applicable Wage Determination numbers and their respective localities.
• Provides direct links to the official SAM.gov wage determination pages for each locality.

Bidders must review the wage determinations relevant to the performance location(s) of the contract. This information is essential for accurately calculating labor costs, developing compliant pricing, and understanding the minimum compensation requirements for service employees under the contract. Failure to comply with the specified wage and benefit rates can lead to contract non-compliance.

Solicitation / RFP / RFQ

This solicitation is issued by the U.S. Department of Homeland Security, U.S. Customs and Border Protection (CBP) for comprehensive Medical Support Services. The contractor will be responsible for providing all personnel, management, facilities, equipment, and supplies necessary to perform medical examinations, fitness testing, drug testing, laboratory services, and related administrative and reporting functions.

• Comprehensive medical examinations

• Fitness testing

• Drug testing

• Laboratory services

• Related administrative and reporting functions

• Contract Type: Single-award Indefinite Delivery/Indefinite Quantity (IDIQ) contract with Firm Fixed Price (FFP) task orders.

• Period of Performance: Anticipated 60 months, with five (5) twelve (12) month ordering periods. Tentative ordering period: 8/01/2026 - 7/31/2031.

• Estimated Value: $19.0 Million (Size Standard for NAICS 621999).

• Offers must be submitted electronically to the Contracting Officer and Contract Specialist listed in Block 7 of the SF 1449.

• Offer Due Date: April 21, 2026, 5 PM local time.

• Proposals must reference the solicitation number (70B06C26R00000017) in the subject line of the submission email.

• Evaluation Factors (in descending order of importance):

  1. Technical & Management Approach (Non-Price)
  2. Oral Presentation (Non-Price)
  3. Prior Experience (Non-Price)
  4. Past Performance (Non-Price)
  5. Small Business Utilization & Mentor-Protégé Participation (Non-Price)
  6. Price

• Non-price factors combined are significantly more important than Price.

• Award will be made on a best-value, trade-off basis.

• The acquisition is UNRESTRICTED.

• Offerors must be registered in the System for Award Management (SAM.gov) at the time of proposal submission and award.

• This solicitation is conducted in accordance with FAR Part 12 and FAR Part 15.

• Offerors are responsible for monitoring SAM.gov for any amendments.

• All correspondence must reference the solicitation number.

• Pricing must be valid for at least 60 days from the date of submission.

• Key Personnel include: Program Manager, Laboratory Director, Medical Review Officer, Lead Reviewing Physician Consultant, Vision Reviewing Physician Consultant, and Mental Health Reviewing Consultant.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the solicitation for services related to U.S. Customs and Border Protection (CBP) examinations and testing.

• Historical Data: CBP will provide historical volume data by service type, but not a definitive list of city locations or monthly breakdowns. Offerors should use provided historical trends for planning.
• Network Structure: The RFP does not prescribe a specific network structure; the Prime Contractor is responsible for meeting all requirements and may use subcontractors or a multi-vendor team.
• 60-Mile Radius: The 60-mile requirement applies to all locations, with exceptions for rural or underserved areas handled on a case-by-case basis with COR approval.
• Waivers: Waivers for specialty availability or timeframes may be considered on a case-by-case basis, especially in rural or underserved areas.
• Scheduling: Initial appointments must be scheduled within the stated timeframe. Subsequent appointments should be scheduled as soon as possible, with COR notification for anticipated delays.
• Telehealth/Virtual Exams: Generally not standard but may be considered with COR approval, particularly for virtual psychiatric IMEs.
• Examiner Training: The contractor is responsible for ensuring all staff are trained and certified. CBP may provide templates or manuals, but the contractor delivers and documents training.
• NPs/PAs: Nurse Practitioners and Physician Assistants can conduct general examinations. For NPD, they must be signed off by a DO or MD. For CBP Hiring Center, they can conduct exams without co-signing if allowed by State Scope of Practice.
• Remote/Tele Psychological Assessments: May be considered on a case-by-case basis with COR approval.
• Testing Equipment: The contractor is responsible for providing all testing equipment and supplies for fitness testing.
• Response Time (Remote Testing): For post-accident testing, dispatch within 1 hour and collection within 8 hours. For reasonable suspicion, respond within 30 minutes and provide location within 1 hour.
• Electronic Chain of Custody Forms (eCCF): Accepted, with phased implementation allowed.
• ATO Requirement: Contractors must obtain a formal Authority to Operate (ATO) if their systems interconnect with CBP systems; otherwise, compliance with DHS security controls is required.
• Data Dashboards: Real-time dashboards accessible to CBP, updated at least daily, are required.
• International Documentation: Contractors must ensure all foreign documentation is translated into English. International data handling must comply with U.S. federal data sovereignty and DHS/CBP security policies.

These clarifications address vendor inquiries regarding requirements, operational procedures, and compliance, which may influence proposal preparation and strategy.

Questions & Answers / Clarifications

This document contains questions submitted by potential bidders regarding the Draft Request for Proposal (DRFP) for CBP Medical Services and the government's responses, providing clarifications on various aspects of the Statement of Work (SOW) and Performance Work Statement (PWS).

• Quantities: The government will not provide a draft list of quantities for medical services by zip code in advance of the RFP, as service volumes are needs-based and subject to funding and congressional hiring approvals.
• Service Locations: All parts of the U.S. are included. Services can occur anywhere within the United States. For services outside the contiguous U.S., a sixty (60) mile radius requirement for clinics does not apply.
• Attachments 9 and 10A-10: These attachments, referenced in the DRFP, will be provided upon contract award.
• Web Service Execution Time: The one-second execution time for web services pertains to single record transactional updates (exam/test requests) and not to bulk data updates or complex dashboard queries.
• Disaster Recovery (DR) Tier: CBP has not set a fixed DR tier. Offerors should propose a DR solution they believe is appropriate, which will be evaluated as part of the best value determination. Clarifications will be communicated via amendment if needed.
• Test Menus & Volumes: Specific test menus for Special Diagnostic Testing and volumes for Standard Urinalysis (non-drug) and Clinical Diagnostic Laboratory Testing are not fixed and will be determined by clinical need or operational requirements during contract performance.
• Price Proposal Template (Attachment 4): Vendors should use the quantities provided in Attachment 4. Transition-in costs should be amortized into unit prices for the first ordering period, not billed separately.
• No-Show/Cancellation Fees: For pre-employment testing, no-show and cancellation fees are not billed separately and must be incorporated into flat fees for each service type. The 6% rate mentioned applies to post-employment examinations.
• IT Security Accreditation (ATO): The cost and coordination of the independent assessment for ATO are typically the contractor's responsibility, though costs can be negotiated and included in the contract after award. The contractor is responsible for documentation, implementation, supporting the assessment, and remediation.

These clarifications provide essential details for bidders to accurately estimate costs, understand service scope and locations, and prepare their proposals. Key attachments and pricing details have been clarified, impacting proposal development.

Questions & Answers / Clarifications

This document contains questions submitted by potential bidders and the government's responses, clarifying various aspects of the solicitation for medical services.

• IDIQ Maximum Value: Estimated range of $400,000,000 to $600,000,000.
• Credit Monitoring Costs: Costs for credit monitoring services following a PII incident are not allowable direct costs.
• Wage Determinations: Applicable Wage Determinations will be issued to support final pricing.
• Volume I Page Count: The page count allowance for Volume I will not be increased at this time.
• Key Personnel for Oral Presentation: Alternate Key Personnel are considered Key Personnel for the purpose of the oral presentation.
• Financial Capacity Documentation: The government may request financial capacity documentation if the situation warrants.
• Transition-In Plan: A detailed transition-in plan can be submitted as an appendix, outside of the Volume I page limit.
• Quality Control Plan: A description of the Quality Control Plan is required in Volume I; a draft QCP is not required with the proposal.
• Key Personnel Titles: The government will review sections for consistency regarding titles like "Mental Health Reviewing Consultant" vs. "Mental Health Reviewing Physician Consultant" and clarify if necessary.
• Conditional Performance: Conditional performance may be permitted if background investigations are pending, depending on the circumstances.
• Penalties: Liquidated damages are not intended; performance will be assessed through established contract administration processes.
• Overseas Drug Testing Volumes: Provided estimated annual volumes for overseas drug testing.
• Gender-Neutral Restrooms: Guidance on specimen collectors for gender-neutral restrooms references EO 14168, emphasizing the use of "sex" not "gender identity."
• IT Security Accreditation: An interim ATO process may be granted for IT Security Accreditation.
• Drug Testing Site Certification: OSHA certification is not satisfactory; HHS or DOT certification is required.

Several sections of the RFP have been updated based on bidder questions, including those related to page counts, transition plans, and key personnel titles. Bidders should refer to updated RFP documents for definitive requirements. The government may consider adjustments to proposal timelines based on the materiality of information provided in future amendments.

Questions & Answers / Clarifications

This document contains questions submitted by potential bidders regarding the draft Request for Proposal (RFP) and the government's responses, providing clarifications on various aspects of the upcoming contract.

• Offer Due Date: The due date for Phase 1 offers has been clarified as April 21, 2026.
• Volume and Service Levels: Daily surge volumes can vary widely (hundreds to thousands) depending on application volume and hiring targets. Performance timelines remain as stated in the SOW, with ongoing communication between the vendor and COR for volume changes.
• Geographic Distribution: Services are required throughout CONUS, Alaska, Hawaii, DC, Puerto Rico, USVI, Guam, and Saipan. CBP cannot provide an estimated percentage of exceptions to the 60-mile access requirement due to varying factors.
• Medical Standards: Draft medical standards and examination protocols will not be provided prior to award but will be shared upon award. Updates post-award are not anticipated to be treated as changes to contract scope.
• IT Security: Offerors should assume a baseline equivalent to FedRAMP Moderate for IT security requirements. Integration with CBP systems and external vendor systems is outlined in Section 8 of the SOW, specifically sections 8.9 and 8.10 for web services.
• Virtual Examinations: CBP/NPD and CBP/HC do not currently conduct virtual examinations. If pursued, an approval framework will be developed with the contractor.
• Contractor Responsibilities: The Prime Contractor is responsible for all SOW requirements. The use of subcontractors is at the Prime Contractor's discretion.
• Staffing: Historical testing/examination data should be used for workload assumptions and staffing ratios. Key and non-key personnel information is provided in the SOW staffing sections.
• Transition Support: CBP and the incumbent contractor will facilitate transition support for continuity of operations.
• Records Retention: Contractors are responsible for FISMA, NIST, FIPS, and DHS security control compliance, including records retention. Specific retention periods are outlined for different types of records (e.g., 3 years for negative drug test results, 5 years for other results).
• Facility Costs: Costs associated with establishing new medical examination, fitness testing, or specimen collection facilities to meet the 60-mile access requirement are the responsibility of the Contractor; CBP will not reimburse startup costs.
• PFT-1 Testing Facilities: Detailed requirements for PFT-1 testing locations are provided, including space dimensions, equipment (treadmill, tape measure, stopwatch, step bench, scale, height measuring device, AED), and emergency plan requirements.
• Candidate Communication: Reminders (email/SMS) are required one business day prior to appointments. Specific requirements for "hard to reach" candidates and data submission are detailed.
• Pricing: For NPD and HC, examinations will be priced per exam/per test. Off-site and on-site collection pricing is the same. Consultations are priced per number of pages reviewed.
• eCCF Adoption: Phased implementation of electronic Custody and Control Form (eCCF) is acceptable.
• Post-Accident/Reasonable Suspicion SLAs: Specific dispatch and completion times are defined for post-accident and reasonable suspicion drug testing.
• Virtual Services: Virtual psychiatric IMEs may be considered for NPD/CBP, but all virtual examinations require COR and Nurse Consultant approval.

These clarifications address key bidder questions and may influence proposal development, pricing strategies, and understanding of performance expectations. The confirmed offer due date is April 21, 2026.

Questions & Answers / Clarifications

This document contains questions submitted by potential bidders regarding Solicitation 70B06C26R00000017 for Medical Support Services and the Government's responses. It aims to clarify requirements and provide additional information to assist bidders in preparing their proposals.

• OCONUS Locations: The government will determine if geo-access identification and available services suffice for OCONUS requirements (Question 1).
• Proposal Submission: Multiple emails can be used for submitting proposal volumes; there is no limit (Question 2).
• RFP Update: The RFP has been updated to include a Volume III subheader, clarifying the placement of the Oral Presentation Slide Deck section (Question 3).
• Historical Volume Data: Historical volume data by exam type for CONUS and OCONUS locations is available in the 'Historical Trends' tables within the SOW's Background Section. Specific city locations cannot be provided, but facilities must be within 60 miles of the employee/candidate's zip code (Question 4).
• Vision/Hearing Requirements: Development of job-related Vision and Hearing requirements is not new and will be priced as an hourly cost (Question 5).
• Peak Request Periods: Historical volumes are in the SOW Background Section (1.12 and Tables 1-4). Peak periods are contingent on new hires approved by Congress (Question 6).
• IME Specialists: The listed specialists for IMEs are examples; others may be required based on evaluation needs (Question 7).
• System Security Categorization: Anticipated system security categorization (FIPS 199) for contractor systems interconnecting with CBP systems will be determined upon award (Question 11).
• Exam Completion Discrepancies: Differences between requested and completed exams are due to factors like employee reassignment, retirement, resignation, management decisions, candidate availability, or candidates discontinuing the hiring process (Question 17).
• Past Performance: The Government will provide the Past Performance Questionnaire (Question 19).
• Second-Tier Small Business: Second-tier small business utilization will count towards small business goals under this acquisition (Question 20).
• Resumes/Geo-Access Maps: Copies of resumes and geo-access maps will be excluded from the total page limitation (Question 21).
• Mental Health Reviewing Consultant: Must be an MD or DO, not a Licensed Clinical Psychologist (Question 24).

Some clarifications address specific sections of the RFP and SOW, potentially impacting how bidders structure their proposals and understand requirements. The RFP has been updated based on a question regarding Volume III. Bidders should review these Q&As carefully to ensure their proposals align with the clarified requirements. Deadlines and submission rules do not appear to be directly affected by these Q&As, except for the clarification on email submission limits.

Form / Attachment / Pricing Sheet

This document is Attachment 5, a Past Performance Questionnaire, for RFP 70B06C26R00000017. Its purpose is to gather feedback from previous contracting officers or clients on a contractor's performance. This information is critical for the government's evaluation of a bidder's capability and reliability for contract award.

The questionnaire requires information about the company being evaluated (Quoter's Name, POC, Contract Number, Award Amount, Competition Type, Contract Type, Period of Performance, Location, Business Address, Phone Number).

It then asks the respondent to rate the contractor's performance in several key areas using a scale (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory, Unknown) and provide narrative comments to explain each rating. The areas assessed include:

• Quality and Accuracy of Medical Services (Examinations, Testing, Compliance)
• Timeliness and Schedule Adherence (Completion, Responsiveness)
• Security and Confidentiality (Protection of Sensitive Information)
• Communication and Reporting (with Government, Accuracy of Reports/Invoices)
• Contract Administration and Management (Adherence to Terms, Subcontractor/Facility Management)
• Overall Performance
• Recommendation (Would you work with them again?)

While this form is to be completed by previous contracting entities, bidders should be aware that their past performance will be evaluated using this type of questionnaire. Understanding the criteria and rating scales used can help bidders prepare to provide comprehensive and positive feedback on their own past performance when they are in a position to be evaluated. It highlights the importance of quality service delivery, adherence to contract terms, and effective communication.

Form / Attachment / Pricing Sheet

This document is a pricing proposal template for medical services required under solicitation 70B06C26R00000017. It outlines the structure for submitting unit pricing for various medical and drug testing services across five ordering periods.

• Contract Type: Indefinite Delivery/Indefinite Quantity (IDIQ).
• Ordering Periods: The template covers five ordering periods, each with an estimated value of $20,000.00, totaling an estimated contract value of $100,000.00.
• CLINs (Contract Line Item Numbers): Includes categories for Employee Medical Services (examinations, consultations), Fitness Tests, Drug Program Services, and Travel.
• Pricing Instructions: Offerors must provide unit pricing for all listed CLINs. Travel costs are "Not-To-Exceed" (NTE) and are pre-entered; they cannot be modified.
• IDIQ Structure: Quantities are estimates for evaluation; actual orders will be placed based on government needs at the proposed fixed unit prices.

This template is crucial for bidders to understand the cost structure and provide their pricing for medical and drug testing services. It details the specific services required, the estimated quantities for evaluation, and the format for submitting pricing. Bidders must carefully review and complete this template to ensure their proposal meets the solicitation's requirements. The document also clarifies that cancellation fees are not separately priced and must be incorporated into unit pricing.

Form / Attachment / Pricing Sheet

This document is a list of U.S. and non-U.S. locations with corresponding ZIP codes or N/A indicators. It appears to be an attachment providing geographical data, potentially for logistical, shipping, or operational planning purposes related to a government contract.

• Lists cities and states within the U.S.
• Lists cities and countries outside the U.S.
• Provides ZIP codes for U.S. locations.
• Indicates 'N/A' for non-U.S. locations where specific ZIP codes are not provided or applicable in this context.

Bidders should review this document to understand the geographical scope or potential operational areas associated with the opportunity. It may be relevant for determining logistical capabilities, travel requirements, or understanding the distribution of services or personnel if the opportunity involves physical locations.

Statement of Work (SOW)

This Statement of Work (SOW) outlines the requirements for comprehensive medical support services for U.S. Customs and Border Protection (CBP), specifically supporting the National Programs Division's (NPD) Medical and Fitness Branch (MFB) and the CBP Hiring Center (CBP HC).

Services include:

• Employee Medical Services (NPD): Fitness for Duty Evaluations (FFDE), return-to-work assessments, medical documentation reviews, medical consultations, development of medical standards (vision, hearing), and specialized medical tests. This also includes managing the Federal Drug-Free Workplace Program (DFWP) through specimen collection, shipping, laboratory analysis, and Medical Review Officer (MRO) services, supporting national and international locations.
• Pre-Employment Services (CBP HC): Medical examinations, medical consultations (including mental health, vision), fitness tests (PFT), and drug test collections, laboratory analysis, and MRO services for candidates applying for various CBP positions. Services are required nationwide and internationally.

Key performance areas include adherence to strict timelines for scheduling, reporting, and service delivery. Compliance with HHS Mandatory Guidelines, HIPAA, and CBP-specific medical standards is required. A secure, web-based data system for reporting and interaction is mandated.

Services are to be delivered to all CBP locations nationally and internationally. The contractor's administrative office can be located anywhere in the U.S., but medical and collection facilities must be within a 60-mile radius of the employee/candidate's location (exceptions apply for overseas and rural areas).

• Staffing: Requires licensed medical professionals, certified specimen collectors, and qualified test administrators. Key personnel include Program Managers, Lead Reviewing Physician Consultants, and Medical Review Officers.
• Certifications: Compliance with HHS Guidelines for drug testing is mandatory. Specific certifications for MROs, laboratory directors, and specimen collectors are required.
• Security: Adherence to DHS and CBP security protocols for handling sensitive and Personally Identifiable Information (PII) is critical.
• Technology: A secure, web-based data system and electronic data exchange capabilities (web services) are required for reporting and communication.
• Drug-Free Workplace: The contractor must maintain its own drug-free workplace program for its employees involved in contract performance.

Questions & Answers / Clarifications

This document provides clarifications and answers to questions submitted by potential bidders regarding the Draft RFP and Draft SOW for Medical Support Services.

• Transition-in Period: The 90-business day transition-in period applies to the entire Medical Support Services Program, not just drug testing and medical evaluations.
• Contract Type: The contract is a Firm Fixed Unit Price IDIQ contract. Orders will be placed against the IDIQ on a Firm Fixed Unit Price basis.
• Invoicing: Two separate monthly invoices are required for NPD: one for Drug Testing and one for Medical Services (including IMEs).
• Drug Testing Collection Teams: The number of collectors needed for drug testing will be determined by the COR/DPC, and the ratio may vary.
• Drug Test Failure Notification: Notification of an employee failing to appear for a drug test must be made to the COR within 2 hours, regardless of time zones, due to the safety-sensitive nature of the position.
• CCF Format: The current Federal CCF format and collection manual meet the specimen collection requirements; disregard previous references to instructions on the back of the CCF.
• Vaccination Documentation: Vaccination documentation is not required unless mandated by the federal government; CBP will follow current federal requirements.
• Laboratory Director Exclusivity: The Government prefers the Laboratory Director key personnel to be exclusive to a single offeror.
• Past Performance Questionnaire: Attachment 5 (Past Performance Questionnaire) is intended to be incorporated directly into the offeror's Volume II submission. No additional materials like a Table of Contents or glossary are required for Volume II.
• Phase II Timeline: The anticipated timeframe between Phase I submission and the issuance of the Phase II advisory notification is "To Be Determined" (TBD).
• Font Type: While specific fonts are not mandated, Times New Roman, Arial Narrow, Arial, and Calibri are acceptable for proposal submissions.

These clarifications address ambiguities in the Draft RFP and SOW, providing essential details for offerors to prepare accurate and compliant proposals. Key deadlines and submission requirements remain as stated, with some clarifications on content and format for specific sections like Volume II.

Questions & Answers / Clarifications

This document contains questions submitted by potential bidders and the government's responses, clarifying various aspects of the draft Request for Proposal (RFP) for Medical Services.

• IDIQ Maximum Value: The estimated ceiling value for the IDIQ contract is between $400,000,000 and $600,000,000.
• Key Personnel Submission: Resumes or CVs for alternate key personnel (Laboratory Director, MRO, Lead Reviewing Physician Consultant, Mental Health Reviewing Consultant, Vision Reviewing Physician) are acceptable after contract award, prior to the contract start date, not with the proposal.
• Transition-In Plan: A draft Transition-In Plan can be submitted as an appendix or attachment outside of the Volume I page limit.
• Quality Control Plan: A draft Quality Control Plan is not required with the proposal; it is due within 5 days of award.
• Drug Testing Certifications: HHS or DOT certification is required for drug test sites and collectors; OSHA certification is not satisfactory.
• Gender-Neutral Restrooms: Guidance on specimen collectors in gender-neutral restrooms will align with EO 14168, using "sex" and not "gender identity."
• Mileage Clarification: Previous references to "highway" miles for mileage calculations should be disregarded; the standard is a 60-mile radius.
• Military Experience: Relevant military behavioral health evaluation experience is now acceptable in lieu of law enforcement experience for the Mental Health Reviewing Consultant.
• Penalties: Liquidated damages are not intended; performance will be assessed through established contract administration processes, including CPARS.

Several sections of the RFP have been updated based on these clarifications, including those related to key personnel, transition plans, and specific technical requirements. Offerors should refer to the updated RFP for definitive requirements. The government may consider adjustments to proposal timelines based on the materiality of information provided in future amendments.

Form / Attachment / Pricing Sheet

This document is a Prior Experience Questionnaire required for bidders to complete. It is designed to gather demographic and corporate experience information to demonstrate a firm's capability to perform projects similar in size and scope to the requirements outlined in the Statement of Work (SOW).

• Firm Information: Name, address, representative details, and labor categories provided.
• Teaming Information: Details of any proposed teaming partners.
• Contract/Order Information: Contract number and period of performance.
• Reference Projects: Space to detail up to three (3) past projects (ongoing or completed within the last three years) that demonstrate relevant experience. For each project, bidders must provide:
  • Project Name and Location
  • Nature of Work Performed (scope, compliance, reporting, etc.)
  • Customer Name and Address
  • Firm's Project Manager Name and Phone Number
  • Period of Performance and Percentage Complete
  • Estimated or Final Value
  • Key Deliverables/Features (e.g., pre-employment exams, fitness-for-duty evaluations, drug testing, MRO services, web-based platforms, compliance with HIPAA/FISMA/NIST/DHS, nationwide service delivery, experience with CBP/DHS).
• Summary of Relevant Experience: A narrative section for firms to describe how their experience aligns with specific requirements, including scaling operations, federal regulation compliance, secure data systems, healthcare professional network management, and meeting strict timelines.

Bidders must complete this questionnaire to showcase their qualifications and past performance. The information provided will be used to assess the firm's ability to successfully execute the requirements of the SOW, particularly concerning large-scale, multi-site medical, fitness, and drug testing services for federal law enforcement or similar organizations. The questionnaire guides bidders on the specific types of experience and capabilities the government is seeking.

Solicitation / RFP / RFQ

This document outlines a solicitation for comprehensive Medical Support Services for U.S. Customs and Border Protection (CBP), Office of Human Resources Management. The services will support both the National Programs Division (NPD) and the CBP Hiring Center (HC).

• Employee Services (NPD): Fitness for duty evaluations, return to work reviews, medical documentation reviews, medical and psychiatric consultations, and administration of the Drug-Free Workplace Program (DFWP), including drug testing and Medical Review Officer (MRO) services.

• Pre-Employment Services (CBP HC): Pre-employment medical examinations, fitness testing (PFT-1), drug test specimen collection, laboratory analysis, medical and mental health consultations, and MRO services for candidates.

• Services are required nationwide and at select international locations.

• Contractor must maintain a network capable of providing services within a 60-mile radius of employee/candidate locations.

• High-volume, time-sensitive processing is expected.

• Contract Type: Firm Fixed Price, Indefinite Delivery/Indefinite Quantity (IDIQ).

• Period of Performance: 60 months (five 12-month ordering periods).

• Minimum Order Value: $500,000.

• Maximum Order Value: To be set at award.

• Proposal Submission: A two-phase process is required: Phase I (Written technical/management approach and past performance questionnaire) and Phase II (Oral presentation, Small Business Utilization Plan, and cost/price proposal).

• Submission Format: Electronic files only.

• Page Limits: Volume I (Technical/Management) limited to 25 pages (excluding attachments).

• Evaluation Criteria: Technical & Management Approach (most important), Past Performance, Oral Presentation, Small Business Utilization, and Cost/Price. Award will be made on a best value trade-off basis.

• A Small Business Utilization Plan is required.

• Contractor personnel must undergo background investigations and comply with DHS/CBP security, privacy, and IT requirements.

• Strict quality control and reporting requirements are in place.

• Offerors must provide a detailed transition-in plan.

• Several attachments are referenced, including the Statement of Work (SOW), historical duty locations, and various templates/forms to be provided by amendment.

Form / Attachment / Pricing Sheet

This document appears to be a list of U.S. and non-U.S. cities and their corresponding ZIP codes. It is likely provided as an informational attachment to a solicitation or contract, potentially for logistical, shipping, or contact purposes.

• Lists cities and ZIP codes for various states within the U.S.
• Lists cities and ZIP codes for numerous countries outside the U.S.

Bidders may need to reference this document to understand the geographic scope of the opportunity, for potential shipping or travel cost estimations, or to ensure they are aware of all listed locations relevant to the contract's performance or administration.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Statement of Work (SOW) outlines the requirements for comprehensive medical services to support U.S. Customs and Border Protection (CBP) in ensuring personnel are qualified to perform essential job duties safely and effectively. This includes managing and implementing medical standards, examinations, and the Federal Drug-Free Workplace Program.

Services are divided into two main sections:

Section A: Employee Services – National Programs Division (NPD) This section covers services for current CBP employees, including:

• General medical examination scheduling and processes.
• Fitness for duty evaluations.
• Return to work assessments.
• Medical documentation review.
• Medical reassignment evaluations.
• Drug testing (specimen collection, laboratory analysis, and Medical Review Officer services).
• Development of vision and hearing medical requirements.

Section B: Pre-Employment Services - CBP Hiring Center (CBP HC) This section covers services for pre-employment candidates, including:

• Pre-employment medical examinations.
• Medical consultations (including mental health and vision).
• Pre-employment fitness tests (PFT-1).
• Pre-employment drug test collection, laboratory analysis, and Medical Review Officer services.

Services will be delivered to all CBP locations, nationally and internationally. The contractor must be available 24/7 for drug or alcohol testing notifications. Specific locations for specimen collection may include Canada, the Caribbean, Abu Dhabi, United Arab Emirates, and Dublin, Ireland.

• Contractor must maintain a secure, web-based data system accessible by CBP personnel.
• Compliance with numerous federal laws, regulations, and policies (e.g., HIPAA, CFR, HHS Guidelines).
• Security requirements including background investigations and adherence to DHS security policies.
• Contractor personnel must be licensed and certified to practice medicine in the U.S. jurisdictions.
• Key personnel include Program Managers, Laboratory Director, Medical Review Officer, Lead Reviewing Physician Consultant, Mental Health Reviewing Consultant, and Vision Reviewing Physician Consultant.

Solicitation / RFP / RFQ

This document is a DRAFT Request for Proposal (RFP) for an Indefinite Delivery, Indefinite Quantity (IDIQ) contract. The Government anticipates awarding a contract for services, with specific details to be outlined in the attached Statement of Work (SOW).

• The contract will be for services, with specific requirements detailed in the attached Statement of Work (SOW).

• Key Personnel required include a Program Manager (NPD), Program Manager (HC), Laboratory Director, Medical Review Officer, Lead Reviewing Physician Consultant, Mental Health Reviewing Consultant, and Vision Reviewing Physician Consultant.

• Contractor employees will require background investigations (T4 or T5) and may need security clearances.

• Compliance with various Federal Acquisition Regulation (FAR) and Department of Homeland Security Acquisition Regulation (HSAR) clauses is mandatory, covering areas such as cybersecurity, data safeguarding, labor standards, and reporting.

• Contract Type: The specific contract type is not fully defined in this excerpt, but it is an IDIQ contract with Firm Fixed Unit Price orders.

• Period of Performance: 60 months, consisting of five (5) twelve (12) month ordering periods. Tentative ordering periods are listed from August 1, 2026, to July 31, 2031.

• Contract Minimum: $500,000.

• Contract Maximum: To be determined at award.

• Proposals will be evaluated in two phases: Phase I (Advisory) and Phase II (Oral Presentations, Small Business Utilization Plan, Cost/Price Submission).

• Evaluation Factors: Technical & Management Approach, Past Performance, Oral Presentation, Small Business Utilization, and Cost/Price.

• Non-price factors are significantly more important than cost/price.

• Key deadlines: Vendor questions due by March 10, 2026. Phase I submissions due April 10, 2026.

• The solicitation encourages participation in the DHS Mentor-Protégé Program.

• Small business subcontracting plans are required.

• This is a DRAFT RFP, and details may change.

• Numerous FAR and HSAR clauses are incorporated by reference, covering a wide range of compliance and operational requirements.