PERL VIRTUAL QUEUING SYSTEM
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The National Park Service (NPS) is soliciting proposals for a commercial, off-the-shelf (COTS) Virtual Standby Queuing System for the Pearl Harbor National Memorial in Oahu, Hawaii. This Total Small Business Set-Aside aims to significantly reduce visitor wait times for the USS Arizona Memorial boat, improve safety, and enhance the overall visitor experience. The government intends to award a Purchase Order or multiple-award Blanket Purchase Agreements. Proposals are due March 19, 2026.
Purpose & Objective
The primary objective is to implement and maintain a fully functional, end-to-end COTS virtual standby queuing system. This system will manage visitor flow, minimize exposure to environmental elements, and streamline access to the USS Arizona Memorial, contributing to a better visitor experience.
Scope of Work
The contractor shall provide a comprehensive virtual queuing solution, including:
- Software: A COTS system featuring an administrator dashboard, attendant web application, visitor mobile web application, check-in kiosk, multi-language SMS notifications, ADA compliance, alert posting capabilities, and digital signage integration.
- Hardware: Provision and maintenance of essential hardware such as touchscreen kiosks, QR code scanners, mini tablets for staff, digital signage players, LCD monitors, and all necessary stands and cables.
- Services: Full installation, configuration, system integration, testing, and comprehensive training for NPS staff. Ongoing customer and technical support during operating hours (7:00 a.m. – 5:00 p.m. HST), preventive maintenance, repairs, replacements, and software updates are also required.
Contract Details
- Type: Combined Synopsis/Solicitation (Request for Quotation - RFQ).
- Set-Aside: Total Small Business Set-Aside (FAR 19.5).
- NAICS: 518210 (Data Processing, Hosting, and Related Services), with a size standard of $40 million.
- Period of Performance: A base period commencing on or before April 1, 2026, followed by four one-year option periods, extending through March 2031.
- Place of Performance: Pearl Harbor National Memorial, Oahu, Hawaii.
Submission & Evaluation
- Quotes Due: March 19, 2026, by 11:59 P.M. HT. Submissions must be sent electronically to Lei_Yang@nps.gov.
- Questions/RFIs Due: March 2, 2026, by 12:00 P.M. HT, also to Lei_Yang@nps.gov.
- Site Visit: A site visit can be arranged upon request by emailing Lei_Yang@nps.gov by March 2, 2026.
- Required Submissions: Offerors must complete the attached Price Schedule and SF 1449. A detailed technical proposal is required, addressing system architecture, enrollment methods, queue management, notification capabilities, accessibility, support, and hardware. Commercial product literature, an implementation/support approach, and past performance information (at least three recent and relevant contracts) are also mandatory.
- Evaluation Factors: Proposals will be evaluated based on Price, Technical merit, and Past Performance, in accordance with FAR 13.106-2(b)(4)(i) and/or (ii).
- Eligibility: An active SAM.gov registration is mandatory for quote submission and award consideration. Quoted pricing must remain valid for a minimum of 60 days.