Provide Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Surveys at the Quentin N Burdick Memorial Health Care Facility in Belcourt, ND

Quick Summary

The Indian Health Service (IHS), specifically the Quentin N Burdick Memorial Health Care Facility (QNBMHCF) in Belcourt, ND, is soliciting proposals for Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Surveys. This is a Firm Fixed-Price, Non-Personal Service contract for a base year plus four option years. The contractor will provide mail-only inpatient HCAHPS surveys and related reporting. Quotes are due March 21, 2026, at 12:00 PM CST.

Scope of Work

The selected contractor will be responsible for:

• Providing mail-only inpatient HCAHPS surveys to patients of QNBMHCF.
• Submitting quarterly reports that include national, state, and agency benchmarks.
• Managing survey distribution, including an initial mailing and a second mailing three weeks later if no response is received.
• Ensuring surveys are completed within six weeks of patient discharge.
• Maintaining CMS certification to process surveys.
• Adhering to HIPAA and Privacy Act standards.
• Submitting collected data to the Centers for Medicare & Medicaid Services (CMS) via QNet Exchange.
• Surveys must include 27 required questions, with the option to add custom questions.

Contract Details

• Contract Type: Firm Fixed-Price, Commercial Item, Purchase Order, Non-Personal Service.
• Solicitation Number: RFQ 75H70626Q00093.
• Period of Performance: One base year plus four (4) option years.
• Set-Aside: Unrestricted. However, the solicitation includes clauses related to Indian Preference and Indian Economic Enterprise, and an "Indian Economic Enterprise Representation Form" is provided.
• NAICS Code: 541910 (Market Research and Public Opinion Polling), Small Business Size Standard: $22.5 million.
• Place of Performance: Quentin N Burdick Memorial Health Care Facility, Belcourt, ND.

Submission & Evaluation

• Quote Due Date: March 21, 2026, at 12:00 PM CST.
• Questions Due: March 5, 2026, at 12:00 PM CST, via email.
• Submission Method: Electronically via email to Farrah.Azure@ihs.gov.
• Required Submission Content: Company letterhead, signed, dated, including solicitation number, company details, technical description, price schedule (all-inclusive), remit-to address, acknowledgment of amendments, past performance information, and a statement of agreement with terms.
• Evaluation Factors: Technical Capability, Past Performance, and Price. Technical and Past Performance, when combined, are less important than Price.
• Basis of Award: Lowest Price, Technically Acceptable (LPTA) quote package. All required submission content must be provided to be considered technically acceptable.
• Other Requirements: Offerors must have a Unique Entity ID, TIN, and be registered with SAM.gov. Invoicing will be processed through the Invoice Processing Platform (IPP).

Contact Information

• Primary Contact: Farrah Azure, Purchasing Agent
• Email: Farrah.Azure@ihs.gov