Provide Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Surveys at the Quentin N Burdick Memorial Health Care Facility in Belcourt, ND
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS), specifically the Quentin N Burdick Memorial Health Care Facility (QNBMHCF) in Belcourt, ND, is seeking proposals for Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Surveys. This is an unrestricted opportunity for a Firm-Fixed Price contract. Quotes are due March 21, 2026, at 12:00 PM CST.
Scope of Work
The contractor will provide professional vendor services for mail-only inpatient HCAHPS surveys. Key deliverables include:
- Conducting mail-only HCAHPS surveys for inpatient care.
- Submitting quarterly reports with national, state, and agency benchmarks.
- Executing a two-stage mailing process: initial mailing, followed by a second mailing three weeks later if no response.
- Ensuring surveys are completed within six weeks of patient discharge.
- Adhering to HIPAA and Privacy Act standards.
- Submitting data to the Centers for Medicare & Medicaid Services (CMS) via QNet Exchange.
- The contractor must be CMS certified to process surveys. Surveys will include 27 required questions, with no additional custom questions anticipated.
Contract & Timeline
- Opportunity Type: Combined Synopsis/Solicitation (RFQ 75H70626Q00093)
- Contract Type: Firm-Fixed Price, Commercial Item, Purchase Order, Non-Personal Service.
- Duration: A base year plus four (4) option year periods (total five years).
- Set-Aside: Unrestricted. However, the solicitation includes clauses related to Indian Preference and Indian Economic Enterprise, and an "Indian Economic Enterprise Representation Form" is provided.
- NAICS Code: 541910 (Market Research And Public Opinion Services) with a $22.5 million small business size standard.
- Quotes Due: March 21, 2026, 12:00 PM CST.
- Questions Due: March 5, 2026, 12:00 PM CST.
- Published Date: March 5, 2026.
Evaluation & Submission
Award will be made to the responsible offeror whose quote is most advantageous to the Government, based on a Lowest Price, Technically Acceptable (LPTA) approach. Evaluation factors include:
- Technical Capability
- Past Performance
- Price Technical and past performance, when combined, are considered less important than price. The Government will evaluate offers by adding the total price for all options to the basic requirement.
Quotes must be submitted on company letterhead, signed, dated, and include the solicitation number, company details, technical description, price, discount terms, remit-to address, acknowledgment of amendments, past performance information, and a statement of agreement with all terms.
Additional Notes
Offerors must have a Unique Entity ID, TIN number, and be registered with SAM.gov. The Indian Health Service utilizes the Invoice Processing Platform (IPP) for electronic invoicing. Questions must be submitted in writing via email.