ITSM Module ServiceNow Staff Augmentation & Impact Guided Renewal.
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The National Aeronautics and Space Administration (NASA)/NSSC has a requirement for ITSM Module ServiceNow Staff Augmentation & Impact Guided Renewal. NASA/NSSC intends to issue a sole source contract to Carahsoft Technology Corp. Interested organizations may submit capabilities in writing by April 21, 2026, 5:00 p.m. Central Standard Time.
Scope of Work
This requirement is for the renewal of ITSM Module ServiceNow Staff Augmentation Services and the purchase of ServiceNow Impact Guided Public Sector (US) v3 software. The staff augmentation services will be provided on a Time and Materials (T&M) basis. The software purchase price will be the greater of 10% of the Customer Annual Contract Value (CACV) or $12,000. Performance will be located at the NASA Kennedy Space Center (KSC).
Contract & Timeline
- Type: Sole Source (intended) for Commercial items or services (FAR Part 12)
- Set-Aside: None (intended sole source)
- NAICS Code: 513210
- Product Service Code: DA10 (Support Services, Delivered As A Service Contract)
- Period of Performance: May 29, 2026, to May 28, 2027
- Place of Performance: NASA Kennedy Space Center (KSC), FL 32899
- Response Due: April 21, 2026, 5:00 p.m. Central Standard Time
- Published: April 17, 2026
Evaluation
Submissions of capabilities and qualifications will be evaluated solely to determine whether or not to conduct this procurement on a competitive basis. A determination by the Government not to compete this proposed effort is at its sole discretion. Oral communications are not acceptable.
Additional Notes
NASA FAR Supplement Clause 1852.215-84, Ombudsman, is applicable. The Center Ombudsman information is available on the NASA website. The primary point of contact is Laura Quave at laura.a.quave@nasa.gov or 228-813-6420.