SSKiosk RFI. Request for Information to gather ven
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Social Security Administration (SSA) has issued a Request for Information (RFI) titled "SSKiosk RFI" to gather vendor information for deploying secure, accessible self-service kiosks nationwide. This initiative aims to modernize service delivery and improve customer experience. Responses are due March 16, 2026.
Scope of Work
The SSA seeks to deploy self-service kiosks that will:
- Empower customers to complete routine transactions independently.
- Reduce lobby congestion.
- Offer flexible service options.
- Supplement existing check-in systems.
- Integrate with SSA’s network and infrastructure.
- Feature robust accessibility capabilities.
This initiative is intended to enhance, not replace, existing in-person services.
Contract & Timeline
- Type: Request for Information (RFI)
- Set-Aside: None specified
- Response Due: March 16, 2026, 05:00 PM EST
- Published: March 2, 2026
- Product/Service Code: 7C20 (Hardware, Software, And Other Equipment For Tiered Or Enterprise Data Center Facilities That House And Protect Critical It Equipment.)
Evaluation
This RFI is for informational purposes only to gather vendor capabilities and market insights. It is not a solicitation for proposals and does not guarantee a future contract.
Additional Notes
For any inquiries, please contact Adriane C. Riggin at ADRIANE.RIGGIN@SSA.GOV.