SSKiosk RFI. Request for Information to gather ven
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Social Security Administration (SSA) has issued a Request for Information (RFI) for Self-Service Kiosks to modernize service delivery and enhance customer experience nationwide. This RFI seeks information on secure, accessible kiosks that can integrate with SSA's existing infrastructure. Responses are due March 23, 2026.
Scope of Work
The SSA aims to deploy self-service kiosks across the nation to enable customers to complete routine transactions independently, reduce lobby congestion, and provide flexible service options. These kiosks are intended to supplement, not replace, existing check-in systems and in-person services. Key requirements include robust accessibility features and seamless integration with SSA's network and infrastructure.
Contract & Timeline
- Type: Request for Information (RFI)
- Set-Aside: None specified
- Response Due: March 23, 2026
- Published: March 12, 2026 (Amendment 0001)
Evaluation
Responses to this RFI will be used for market research and planning purposes to inform future acquisition strategies for the Self-Service Kiosk initiative.
Additional Notes
This RFI includes Amendment 0001, which extended the response due date. This notice is for informational purposes only and does not constitute a solicitation or commitment by the Government.