W063--Vocera Premier Plus Support Services

Quick Summary

The VA Greater Los Angeles Healthcare System is seeking a contractor to provide Vocera Premier Plus Support Services to manage their Software Management System. This is a Request for Quotes (RFQ), issued as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside. The contract will be Firm Fixed Price for a one-year period. Quotes are due by February 13, 2026, at 10 AM PST.

Scope of Work

The contractor will provide comprehensive support for the VOCERA Platform 6, a wireless communication device system. Key services include:

• Data and Device Management: Updating and maintaining processes for data and device changes, managing users, groups, messaging templates, and address book entries. This also involves device management data, troubleshooting, repairs, and training users on best practices.
• Software Management: Applying VOCERA service packs and hot fixes, and conducting system health analyses every six months.
• Platform Service Monitoring: Proactively monitoring VOCERA Platform services for issues and escalating them to VOCERA Technical Support as needed.
• Deployment Optimization: Assisting with workflow optimization for existing VOCERA deployed nursing units/departments and refining deployment messaging groups.
• Training and Orientation Management: Coaching staff, developing training for new employee orientation, onboarding new users, maintaining training materials, and ensuring a 10% Super User population.
• Issue Escalation Management: Addressing and resolving VOCERA equipment, database, and user issues, escalating network/server/product issues, and tracking/trending issues for process improvements.
• Report Management: Setting up scheduled reports, providing consultation on available reports, and advising on optimizing the VOCERA system and user performance.
• End User Satisfaction: Developing and conducting annual user satisfaction surveys and facilitating user group meetings.
• Compliance: Adhering to VA Directive 6550 and VA Directive 6500.

Contract Details

• Contract Type: Firm Fixed Price
• Period of Performance: One year, from April 1, 2026, to March 31, 2027.
• Place of Performance: VA Greater Los Angeles Healthcare System, Los Angeles, CA.
• NAICS Code: 541519 (Other Computer Related Services), with a Small Business Size Standard of $34 Million.
• Set-Aside: Service-Disabled Veteran-Owned Small Business (SDVOSB).
• Work Schedule: Duty hours are 8 AM – 4 PM, with required availability for nights (4 PM – 8 AM). Includes paid holidays and up to 20 days of combined sick, bereavement, vacation, and training time. Telework is not approved.
• Insurance Requirements: Contractors must maintain Workers Compensation, General Liability ($500,000 per occurrence), and Automobile Liability ($200,000 per person; $500,000 per occurrence; $20,000 property damage).

Submission Requirements

• Quote Deadline: February 13, 2026, 10 AM PST.
• Questions Deadline: February 4, 2026, 2 PM PST.
• Submission Method: All offers must be emailed to ositadima.ndubizu@va.gov.
• Required Documents: Offers must be submitted on the attached Enclosure 1 form. The submission email must include Enclosure 1, a capabilities statement/experience, and any certifications/training as separate attachments.
• Special Standards of Responsibility: Offerors must be an authorized service provider for Vocera Equipment and provide documentation from Vocera attesting to this status. If subcontractors are used, their information and scope of work must be provided.

Evaluation Criteria

Award will be made to the responsible offeror with the lowest-priced quote that does not exceed available funding and is found to be reasonable. Price is the sole evaluation factor. The Government intends to award without discussions.