W063--Vocera Premier Plus Support Services

Solicitation / RFP / RFQ

This document contains solicitation provisions and contract clauses applicable to the acquisition of commercial products and commercial services. It outlines the terms and conditions that offerors must adhere to.

• Offerors must submit signed and dated offers by the specified deadline.

• Offers must include the solicitation number, offeror's contact information, a technical description of items offered, warranty terms, pricing, "remit to" address, completed representations and certifications (FAR 52.212-3), acknowledgment of amendments, and past performance information.

• Offerors must agree to hold prices firm for 30 calendar days.

• Product samples may be required.

• Multiple offers are encouraged.

• Late submissions will generally not be considered unless specific exceptions apply.

• The Government intends to award without discussions, so initial offers should be the best terms.

• Offerors must hold prices firm for 30 calendar days unless otherwise specified.

• Offers must be submitted to the specified office by the exact time specified in the solicitation.

• Offers must include a technical description of items, warranty terms, pricing, and completed representations and certifications.

• The Government reserves the right to award without discussions.

• FAR 52.212-1 addresses NAICS codes and small business size standards, noting a 500-employee standard for concerns not manufacturing end items, and 150 employees for IT VARs under NAICS 541519, under specific set-aside conditions.

• VAAR 852.219-10 specifies that offers are solicited only from VIP-listed Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) for this acquisition, and award will be made to an eligible SDVOSB.

• This document incorporates FAR clauses by reference, including 52.212-1, 52.212-4, and 52.212-5, as well as VAAR clauses 852.219-10, 852.233-2, 852.233-70, 852.233-71, and 852.222-71.

• Specific clauses related to Service Contract Labor Standards (52.222-41), Minimum Wages (52.222-55), and Paid Sick Leave (52.222-62) are incorporated.

• Protest procedures are detailed, including service of protest requirements and alternate protest procedures.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial services, specifically "Vocera Premier Plus Support Services" for the VA Greater Los Angeles Healthcare System. The contractor will manage the Software Management System for VOCERA Platform 6, which includes wireless communication devices, maintenance, ongoing support, and training for staff.

• Data and Device Management: Cover data, device management, updates, user/group/template management, and device troubleshooting.

• Software Management: Apply VOCERA service packs and hot fixes, provide system health analysis.

• Platform Service Monitoring: Proactively monitor VOCERA Platform services and escalate issues.

• Deployment Optimization: Provide workflow optimization for existing VOCERA deployments and integrations.

• Training and Orientation Management: Coach staff, develop training for new employees, onboard new users, and maintain training materials.

• Issue Escalation Management: Address and resolve VOCERA equipment, database, and user issues; escalate network/server issues.

• Report Management: Set up scheduled reports, consult on available reports, and advise on optimizing VOCERA system and user performance.

• End User Satisfaction: Develop and conduct user satisfaction surveys, facilitate user group meetings.

• Compliance: Adhere to VA Directive 6550 and VA Directive 6500.

• Contract Type: Firm Fixed Price

• Period of Performance: One year (Base Year: 4-1-2026 to 3-31-2027)

• Duty Hours: 8 AM – 4 PM, with availability for nights (4:00 PM through 8:00 AM). Includes paid holidays and up to 20 days of paid leave.

• Response Date/Time: February 13, 2026, 10 AM PACIFIC TIME, LOS ANGELES, USA.

• Submission Method: Email to ositadima.ndubizu@va.gov. Offers must be on the attached Enclosure 1 form. Capabilities statement/experience and certifications/training should be sent as separate email attachments.

• Evaluation: Award will be made to the responsible offeror with the lowest-priced quote that does not exceed available funding and is found to be reasonable. Price is the sole evaluation factor.

• Questions Deadline: February 4th, 2026, 2 PM PST via email to ositadima.ndubizu@va.gov.

• Set-Aside: SDVOSBC (Service-Disabled Veteran-Owned Small Business)

• NAICS Code: 541519 – Other Computer Related Services

• Small Business Size Standard: $34 Million

• Specialized Experience: Offerors must be an authorized Vocera service provider and provide documentation. Subcontractor information must be provided if applicable.

• Attachments: Enclosure 1 (Offer Form), Enclosure 2 (Provisions and Clauses) are referenced.

• Insurance: Specific Workers Compensation, General Liability, and Automobile Liability coverage requirements are detailed.

Form / Attachment / Pricing Sheet

This document outlines vendor offer details, including contract administration points of contact, remittance and invoice submission procedures, and a price/cost schedule for specific Vocera Premier Plus Support Services. It also includes required certifications and representations for offerors.

• Contract Administration: Specifies government points of contact (Contracting Officer Helena Roba) and requires contractor information (Name, Address, POC, Email, Phone, UEI, DUNS).
• Payment & Invoicing: Mandates electronic invoice submission via Tungsten Network and payment via SAM.gov's Electronic Funds Transfer system. Invoices are to be submitted Annually.
• Price/Cost Schedule: Lists specific Vocera Premier Support and Support Services Upgrade items (e.g., Enterprise License - Voice, add-on licenses, SIP/Telephony ports, Messaging users) with quantities and units, requiring bidders to fill in Unit Price and Amount.
• Certifications & Representations: Includes sections for acknowledgment of amendments, concurrence with solicitation terms, and mandatory FAR/VAAR clauses such as VAAR 852.219-75 (Limitations on Subcontracting) and FAR 52.12-3 (Offeror Representations and Certifications).

Bidders must complete all required contractor information, acknowledge amendments, and provide pricing for the listed items. Crucially, bidders must complete and submit the certifications and representations, including the Limitations on Subcontracting and Offeror Representations, as failure to do so may render the offer ineligible for award. The document details how and where to submit invoices and the payment process.