Warehouse Storage Support Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This document outlines the Quality Assurance Surveillance Plan (QASP) and Matrix, a Government-developed tool to ensure systematic quality assurance methods are used in the administration of Performance Based Service Contracts (PBSCs). The goal is to ensure contractors perform according to contract metrics and that the Government receives the quality of services specified.

• The QASP provides Government surveillance oversight of the Contractor's quality control efforts to ensure timely, effective delivery of services as specified in the contract.

• It is not part of the contract and does not duplicate the Contractor's Quality Control Plan.

• The QASP is intended to support the Contractor's efforts in developing its plan for maintaining quality levels.

• The QASP Matrix details specific performance requirements, performance standards, surveillance methods, frequency, and acceptable quality levels (AQLs).

• Examples include receiving and stowing material, processing discrepant material, issuing and shipping material, postal operations, and CTIP compliance.

• Acceptable Quality Levels (AQLs) are generally set at 98% or 100% compliance.

• Procedures for when AQL is not achieved are outlined, often referencing FAR clauses and potentially leading to Contract Discrepancy Reports (CDRs).

• Not explicitly detailed in this document, but it pertains to the administration of PBSCs.

• Government Responsibilities: Contracting Officer (CO), Contracting Officer's Representative (COR), and Technical Point of Contact (TPOC) are responsible for implementing the QASP.

• Contractor Responsibilities: The contractor is responsible for management and quality control actions to meet contract quality standards.

• Documentation: The COR will maintain a Quality Assurance Surveillance file containing appointment letters, contract copies, QASP revisions, names of administration team, receiving reports, complaints, and meeting memoranda.

• Analysis: The COR will analyze contractor performance monthly to determine surveillance levels and initiate corrective actions.

• Incentives/Disincentives: Annual Contractor Performance Reports (CPARS) will be made. Failure to achieve satisfactory performance may result in contract termination, loss of future contracts, or non-exercise of options. Contract Discrepancy Reports (CDRs) may be issued for items not meeting acceptable levels.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for warehousing supply functions to support customers of the Navy Regional Supply Office (RSO) Norfolk and RSO Oceana.

• Provides comprehensive warehousing support services including:

  • Supplemental Aviation Spares Function (SASS)
  • Receiving, storing, and issuing of material
  • Care For Material In Stock (COMIS)
  • Re-warehousing, delivery, pick-up, crating, and packing
  • Physically handling, loading, and unloading of Government-owned and ordered material

• Specific site tasks are detailed in Section 5.

• Requires the Contractor to provide personnel, management, supervision, equipment, tools, supplies, materials, and transportation.

• Work will be performed at RSO Norfolk and RSO Oceana locations.

• Electronic scanning of supply-related documents for potential review using FACET at RSO Oceana; manual filing is also required.

• Warehouse Operations: Receiving, storing, issuing, packing/crating, excessing, disposing, preserving, and maintaining material in storage (COMIS).

• Material Delivery Operations: Managing local delivery services, staging, sorting, dispatching, preparing manifests, and coordinating shipments (organic or commercial) in accordance with Naval Aviation Maintenance Program (NAMP) and Uniform Material Movement and Issue Priority System (UMMIIPS).

• Customer Service Support: Resolving customer problems and complaints related to issuing, delivery, and shipment of materials.

• Inventory Support: Processing discrepant materials, assisting with physical inventory, and recommending process improvements.

• Program Management Support: Includes Aviation Support Detachment (ASD) material support, reporting, and performance measurement.

• Performance will be monitored and surveyed by Government quality assurance evaluators (QAEs) according to the QASP.

• Procedures for met or unmet performance standards include commendations, favorable reviews, and documentation on CPARS.

• Services are required at RSO Norfolk (Building SP-86) and RSO Oceana (Building 720).

• Operating hours are detailed in Section 1.6.1, with specific time standards for RSO Oceana and Norfolk based on 24 hours per day, 365 days per year.

• Personnel: Qualified personnel are required, with specific requirements for Site Managers (minimum five years supervisory experience). Employees must be physically qualified and possess necessary certifications, licenses, and security clearances (detailed in TE-2).

• Key Personnel: Two Site Managers are required, one at each location.

• Essential/ALFA Personnel: Required for warehouse supply functions during suspended operations (inclement weather, natural disasters, heightened security).

• Training: Government will provide initial skills training for N-ERP and Express Small Package entry; Contractor is responsible for other required training and certifications.

• Security: Personnel handling classified material must possess commensurate security clearances.

• Contingency Operations: Contractor must prepare strike contingency plans and comply with procedures for inclement weather, natural disasters, and heightened security operations.

• Policies: Compliance with smoking/drug policies and vehicle/equipment operation regulations is mandatory.

Solicitation / RFP / RFQ

This solicitation (N0018926RL002) is for Warehouse and Storage Support services for the Navy Regional Supply Office (RSO) Norfolk, Virginia, and RSO Oceana, Virginia Beach, Virginia. The government intends to award a Firm Fixed Price (FFP) contract.

The Performance Work Statement (PWS) outlines comprehensive warehousing operations support services, including:

• Receiving, storing, re-warehousing, issuing, delivery, pick up, crating, packing, and physically handling of Government-owned stock material.

• Care For Material In Stock (COMIS) and maintenance of supply management information systems.

• Material Delivery Operations, including managing local delivery services, staging, sorting, dispatching, and coordinating shipments.

• Customer Service Support for resolving issues related to material issuance and delivery.

• Inventory Support, including processing discrepant materials and assisting with physical inventories.

• Program Management Support, including Aviation Support Detachment (ASD) material support and performance metric reporting.

• Specific tasks include packaging and preserving material, processing excess material, and managing shelf life and defective materials.

• The contractor must provide qualified personnel, including two Site Managers, who meet specific training, certification, and security clearance requirements.

• Operations will occur at RSO Norfolk (Building SP-86) and RSO Oceana (Buildings 720, 722, & outside storage lot 731).

• The contract type is Firm Fixed Price (FFP).

• The period of performance includes a base year and option periods, with line items ranging from 12 months to 6 months.

• The solicitation issue date is February 11, 2026.

• Offer Due Date: March 5, 2026, 11:00 AM Eastern Time.

• Proposals must be submitted in Microsoft Office Word, Excel, or Adobe file format.

• Page limitations apply to proposal submissions.

• Key submission requirements include:

  • Facility Security Clearance (Secret) verification.
  • Completed solicitation documents, including pricing information.
  • Representations, Certifications, and Other Statements of Offerors (FAR 52.212-3 Alternate I).
  • Compliance with specific FAR and DFARS clauses related to cybersecurity, telecommunications, and supply chain security.

• Evaluation Factors:

  • Factor I: Facility Security Clearance (Acceptable/Unacceptable).
  • Factor II: Price (evaluated based on total FFP for base year and option periods).

• The acquisition is UNRESTRICTED.

• NAICS Code: 493110 (Warehousing and Storage).

• Size Standard: Not specified, but likely related to the NAICS code.

• Questions regarding the solicitation requirements are due by February 19, 2026, 10:00 AM Eastern Time.

• Offerors are responsible for ensuring their proposals comply with all detailed instructions to avoid being deemed unacceptable.

Other / Unclassified

This document is a U.S. Department of Labor Wage Determination (No. 2015-4341, Revision No. 32) for the Service Contract Act. It lists prevailing wage rates and fringe benefits for various occupations in North Carolina and Virginia. The document specifies rates for administrative support, automotive service, health occupations, information technology, and many other categories.

This wage determination is crucial for any bidder on a Service Contract Act-covered opportunity within the specified geographic areas. It establishes the minimum hourly wage rates and fringe benefits that must be paid to employees performing work under such a contract. Bidders must use this information to accurately calculate labor costs and ensure compliance with federal regulations when preparing their proposals. The document also outlines specific requirements for health and welfare benefits, vacation, and holidays, as well as notes on Executive Orders related to paid sick leave and minimum wage. It also details the process for requesting additional classifications and wage rates if an occupation is not listed.