Base Telecommunications Services, Dover AFB

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing comprehensive Operations and Maintenance (O&M) services for the Base Telecommunications System (BTS) at Dover Air Force Base, Delaware. The primary goal is to ensure the highly reliable operation of the BTS, supporting the mission of the 436th Communication Squadron 24 hours a day, 7 days a week.

• System Support: The contractor will provide O&M for the Avaya LSC, IX Voicemail suite, Sonus Session Border Controllers (SBCs), outside plant (OSP), and inside plant systems.

• Maintenance: Includes monthly maintenance, preventive maintenance inspections (PMIs) on various components (e.g., switch power, spare conductors, manholes, terminals, distribution pedestals), and system and service outage restoration.

• Services: Covers line moves, adds, changes, and disconnects; cable location staking and marking; collection of Communication Feature Data (CFD); system cross-connect and disconnect services; voice mail support; and traffic measurement and analysis.

• Support: Includes contractor support for government engineering and installation, and interface/support for other vendors.

• Record Keeping: Maintenance of various records including work center records, maintenance support plans, PMI inspection records, repair logs, cable installation/repair test results, CSIR, and scheduled service interruption records.

• Availability: The BTS must be available 24/7.

• Outage Response: Specific response times are defined for Emergency (2 hours), Priority (6 hours), and Routine (24 hours) outages.

• PMI Completion: Specific numbers of inspections are required monthly (e.g., 5 manholes, 5 terminals, 1 distribution pedestal).

• Data Accuracy: Records and data (e.g., CVC database, CFD) must be accurate and updated within specified timeframes.

• Place: Dover Air Force Base, Delaware.

• Period: Not specified in this document, but implies ongoing O&M services.

• Personnel: Minimum of 7 positions required, including 2 telephone switch/Avaya operators, 4 field technicians (working in pairs for confined spaces), and 1 on-site contract manager. Personnel must be qualified and certified (e.g., DoDD 8570 IAT Level II, Avaya CM8 training).

• Subcontracting: Successful contractor must be or subcontract a Federally Authorized Avaya Partner.

• Security: Adherence to security guidelines (AFMAN 33-145, DoDI 8100.4, DSN STIG) and development of a physical security plan.

• Access: Obtaining personal contractor identification badges and vehicle passes.

• Reporting: Regular reporting on labor hours (Contractor Manpower Reporting), and specific reports for work orders, equipment inventory, and quality control.

• Hazardous Materials: Compliance with regulations for use and disposal of hazardous materials.

• Safety: Adherence to OSHA standards and other safety requirements, including initial environmental surveys and site-specific security requirements.

Form / Attachment / Pricing Sheet

This document provides an approximation of the specifications for the base telecommunication network at an unclassified level. It serves as a reference sheet for the current infrastructure, noting that the base infrastructure is subject to change.

• Facilities: 146
• Manholes: 250
• Handholes: 50
• Fiber Patch Panels: 292
• Copper Patch Panels: 584
• Gateways: 21
• Call Managers (CMS): 2
• Back-up CMs: 2

This information is relevant for bidders to understand the existing telecommunications infrastructure. It provides a baseline count of key components, which may inform proposal development, resource allocation, and technical approach for any related opportunities. Bidders should note that the infrastructure is subject to change.

Form / Attachment / Pricing Sheet

This document, "Attachment 3 Specification Sheet (PID) list.xlsx", contains detailed lists of parts and associated pricing information relevant to telecommunications systems. It is intended to provide vendors with specific product identification (PID) numbers, descriptions, units of measure, and pricing for various equipment and services.

System Support Sheet:

• Lists line items for Base Telecommunications Systems (BTS) Switch CM System and Hospital Switch Funding, with quantities and unit prices.
• Includes work order support for parts, equipment, and labor as specified in the PWS.

PIDS (Parts List) Sheet:

• Details a comprehensive list of Customer Premise Equipment (e.g., Telephone Stations, Universal Key System Sets, Adjuncts).
• Includes Inside Plant Equipment (e.g., Terminal Block Connectors, Mounting Equipment, Cable Racks).
• Lists Outside Plant Cable and Distribution components, including conduit, manholes, and splicing materials.
• Specifies various Fiber Optic equipment, including patch panels, cables, and connectors.
• Lists Avaya and Polycom teleconference equipment.
• Includes pricing for GPS Data Collection Services and associated labor.
• Provides a breakdown of labor rates for different technician roles (Telemech I/II, Cable Splicer, Fiber Tech, Laborer, Electrician, Avaya Engineer).
• Outlines General & Administrative (G&A) rates.

This attachment is crucial for bidders to understand the specific components, equipment, and services that may be required for the opportunity. It provides a basis for pricing proposals and assessing the scope of potential work related to telecommunications infrastructure, installation, and maintenance. Bidders should review this list to ensure they can source and price the specified items and services accurately.

Form / Attachment / Pricing Sheet

This document is a U.S. Department of Labor Wage Determination (No. 2015-4217, Revision No. 32) for the Service Contract Act, applicable to the State of Delaware, County of Kent. It lists the minimum wage rates and fringe benefits required for various occupations performing contract work in that area.

• Occupational Listings: Provides a comprehensive list of job titles, corresponding occupational codes, and their required minimum hourly wage rates.
• Fringe Benefits: Specifies that "Fringe Benefits Required Follow the Occupational Listing." The document details Health & Welfare benefits ($5.55 per hour or $222.00 per week) and notes Executive Order 13706 Paid Sick Leave provisions.
• Executive Orders: Includes information on Executive Order 13706 (Paid Sick Leave) and Executive Order 13658 (minimum wage), outlining their applicability and requirements for federal contractors.
• Vacation and Holidays: Details vacation accrual based on years of service and lists twelve paid holidays.
• Conformance Process: Outlines the procedure for requesting additional classifications and wage rates if an occupation is not listed in the determination.

This wage determination is critical for bidders to understand the labor costs associated with performing services in Kent County, Delaware. Bidders must ensure their proposed wages and benefits meet or exceed these minimums to comply with the Service Contract Act. Failure to adhere to these rates can lead to non-compliance and potential penalties. It directly impacts the cost proposal and overall feasibility of bidding on opportunities requiring services in this geographic area.

Solicitation / RFP / RFQ

This document is a combined synopsis and solicitation for Base Telecommunication Services at Dover Air Force Base. It is issued as a Request for Quote (RFQ) and serves as the only solicitation; a separate written solicitation will not be issued. The government intends to award an Indefinite Delivery Indefinite Quantity (IDIQ) contract.

• Base Telecommunications Systems (BTS) Switch CM System Monthly Maintenance

• Hospital Switch Monthly Maintenance

• Work Order Support, including parts/equipment/labor for PWS 1.1 & 1.2.4, GPS/Locate & Mark Cable, and Manning plan compliant OSHA regulations.

• Hospital Switch support/parts for Hospital Switch, including Manning plan compliant OSHA regulations.

• Services must be in accordance with the Performance Work Statement (PWS) - Attachment 1.

• Contract Type: Indefinite Delivery Indefinite Quantity (IDIQ)

• Ordering Period: 01 May 2026 – 30 Sept 2030

• Place of Performance: Dover AFB, DE 19902

• Quotes are due by 8 April 2026, no later than 12:00 P.M. EST.

• Questions are due by 25 March 2026, no later than 12:00 P.M. EST.

• Quotes must be prepared in three volumes: Technical, Past Performance, and Price.

• Evaluation will be based on Technical Approach/Plan, Past Performance, and Price.

• The government may seek clarifications prior to evaluating factors.

• This acquisition is set-aside for Historically Underutilized Business Zone (HUBZone) Small Business, Service-Disabled Veteran-Owned Small Business (SDVOSB), and Women-Owned Small Business (WOSB) Eligible Under WOSB Program Set-Aside.

• NAICS Code: 517111 with a Small Business Size Standard of 1,500 employees.

• Offerors must have an active Federal Government contracts registration in the System for Award Management (SAM).

• A site visit will not be conducted.

• Incorporated provisions and clauses are those in effect through RFO 2/17/2026, DFARS 11/10/2025, and DAFFARS 10/16/2024.

• Key attachments include: PWS, Dover Current Equipment, Specification Sheet (PID) List, Provisions and Clauses, and Wage Determination.

Form / Attachment / Pricing Sheet

This document, "Attachment 4 - Provisions and Clauses," contains a comprehensive list of Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) clauses that are incorporated by reference or in full text into the contract. It also includes specific instructions for electronic submission of payment requests and receiving reports via the Wide Area WorkFlow (WAWF) system.

• DFARS Clauses Incorporated by Reference and Full Text: Lists specific DFARS clauses relevant to contract administration, including those related to payment instructions (e.g., 252.232-7006).
• FAR Clauses Incorporated by Reference and Full Text: A detailed enumeration of FAR clauses covering a wide range of topics such as:
  • Contract administration (e.g., 52.203-19, 52.204-10)
  • Small business concerns and set-asides (e.g., 52.219-6, 52.219-8, 52.219-14)
  • Labor standards (e.g., 52.222-41, 52.222-55)
  • Commercial products and services (e.g., 52.212-5)
  • Representations and certifications (e.g., 52.204-8, 52.212-3)
  • Telecommunications security (e.g., 252.239-7016)
• WAWF Payment Instructions: Details on accessing and using the WAWF system for submitting payment requests and receiving reports, including definitions, access procedures, training information, submission methods, and specific routing data.
• Contract Administration Data: Includes clauses related to Contracting Officer's Representative (COR) and electronic submission of payment requests.

This document is critical for bidders as it outlines the legal and regulatory framework governing the contract. Understanding these clauses is essential for:

• Compliance: Ensuring all aspects of the offer and subsequent performance meet contractual and regulatory requirements.
• Proposal Preparation: Identifying specific requirements, certifications, and representations that must be addressed in the proposal.
• Risk Assessment: Understanding potential liabilities, obligations, and performance standards.
• Payment Procedures: Familiarizing with the mandatory electronic submission process for payments and receiving reports.