DA01--Telehealth, Scheduling, & Mobile Platform Services (TSMPS) - New Task Order (VA-26-00049589)
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of Veterans Affairs (VA) is conducting market research through a Request for Information (RFI) for Telehealth, Scheduling, & Mobile Platform Services (TSMPS). This RFI, identified as VA-26-00049589, seeks to identify qualified firms capable of providing comprehensive engineering, operation, security, maintenance, and support for the VA's critical cloud-hosted platform. Responses are due April 17, 2026, at 11 AM EST.
Purpose & Scope
This RFI is for planning purposes only and does not constitute a solicitation. The VA aims to gather information on industry capabilities to support the Telehealth, Scheduling, and Mobile Platform (TSMP), which is a cloud-hosted environment (AWS GovCloud) supporting over 300 applications. The scope includes program/project management, architecture, engineering, maintenance, platform/application monitoring, incident management, DevSecOps, Site Reliability Engineering (SRE), Risk Management Framework (RMF), security, Authority to Operate (ATO) sustainment, and software license management. The platform requires 99.995% incident-free availability for mission-critical applications and must support up to 20% annual growth.
Key Information Requested
Respondents are asked to provide detailed information on their experience and capabilities, including:
- Platform sustainment, DevSecOps, SRE, and cloud engineering in secure/government environments.
- Supporting containerized workloads in Kubernetes (EKS or similar) within AWS GovCloud, including user numbers and service requests.
- Supporting large-scale platforms and shared enterprise services.
- Implementing DevSecOps and automated CI/CD workflows in government environments.
- Best practices for multi-region cloud architectures in AWS GovCloud.
- Approaches to managing platform reliability, uptime, and incident response.
- Supporting RMF processes and ATO sustainment for cloud platforms.
- Typical staffing, labor categories, and estimated labor rates for expert-level roles (Program/Project Management, Architecture, Engineering, Maintenance, Monitoring, Incident Management, DevSecOps/SRE, RMF/Cybersecurity).
- Feedback on the sufficiency of the draft Performance Work Statement (PWS) and recommendations for improvement.
- Intent and ability to meet the VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING requirement, which applies to VIP-listed Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) or Veteran-Owned Small Businesses (VOSBs).
Submission Details
- Page Limit: 15 pages (no marketing materials or generic capability statements).
- Due Date: April 17, 2026, at 11 AM EST.
- Submission Method: Email to Sarah MacArthur (sarah.macarthur@va.gov) and Matthew Newell (Matthew.Newell@va.gov).
- Subject Line: "Telehealth, Scheduling, & Mobile Platform Services (TSMPS)"
- File Size Limit: 5 MB per email.
- Marking: Mark responses as "Proprietary Information" if business sensitive.
Important Notes
This RFI is for planning purposes only; it is not a solicitation, and the Government is not obligated to acquire any products or services. No payment will be made for RFI responses. The NAICS code for this requirement is 541512 with a size standard of $30 million. The anticipated contract structure, as outlined in the draft PWS, includes a 12-month base period with four 12-month option periods, not to exceed 57 months total. Appendices A and B provide details on TSMPS platform components and performance milestones, respectively.