DA01--Telehealth, Scheduling, & Mobile Platform Services (TSMPS) - New Task Order (VA-26-00049589)

Request for Information (RFI)

This RFI serves to correct the response due date for the Telehealth, Scheduling, & Mobile Platform Services (TSMPS) opportunity (VA-26-00049589). The original posting had an incorrect due date.

• Opportunity Title: Telehealth, Scheduling, & Mobile Platform Services (TSMPS)

• Solicitation Number: 36C10B26Q0246

• NAICS Code: 541512

• Product Service Code: DA01

• Corrected Response Due Date: March 17, 2026, at 11:00 AM Eastern Time, New York, USA.

• Submission Method: Via email.

• Recipients:

  • Sarah MacArthur, Contract Specialist (Sarah.MacArthur@va.gov)
  • Matthew Newell, Contracting Officer (Matthew.Newell@va.gov)

• Email Subject Line: "Telehealth, Scheduling, & Mobile Platform Services (TSMPS)"

• Proprietary Information: Mark responses as "Proprietary Information" if considered business sensitive.

• Email File Size Limit: Shall not exceed 5 MB.

• Address: Department of Veterans Affairs, Technology Acquisition Center, 23 Christopher Way, Eatontown NJ 07724

• Zip Code: 07724

• Contract Specialist: Sarah MacArthur (Sarah.MacArthur@va.gov)

Form / Attachment / Pricing Sheet

This document, "Appendix B: TASPL Milestone Guide," serves as a guide for Task Area Specific Performance Levels (TASPL) milestones. It outlines the expected milestones and associated performance criteria relevant to the opportunity.

• Details specific milestones required for the project.
• Provides guidance on performance levels associated with each milestone.

Bidders should review this appendix to understand the phased delivery expectations and performance standards that will be used to evaluate progress and success under the contract. It is crucial for developing a compliant technical approach and project management plan.

Request for Information (RFI)

This RFI is for planning purposes only and does not constitute a solicitation for bids or proposals. The Department of Veterans Affairs (VA) is seeking information regarding Telehealth, Scheduling, & Mobile Platform Services (TSMPS). The government is not obligated to acquire any products or services described herein, and no payment will be made for RFI responses. This RFI does not authorize negotiations or contract awards.

Respondents are requested to provide detailed information on their capabilities and experience, specifically addressing:

• Platform sustainment, DevSecOps, Site Reliability Engineering, and cloud engineering in secure environments.

• Experience supporting containerized workloads in Kubernetes (EKS or similar) within cloud environments like AWS GovCloud, including user numbers and service requests.

• Experience supporting large-scale platforms and shared enterprise services.

• Implementation of DevSecOps and automated CI/CD workflows in government environments.

• Best practices for multi-region cloud architectures in AWS GovCloud or similar.

• Approaches to managing platform reliability, uptime, and incident response.

• Experience supporting Risk Management Framework (RMF) processes and Authority to Operate (ATO) sustainment.

• Typical staffing, labor categories, and estimated labor rates for expert-level roles in Program/Project Management, Architecture, Engineering, Maintenance, Monitoring, Incident Management, DevSecOps/SRE, and RMF/Cybersecurity.

• Feedback on the provided draft Performance Work Statement (PWS) regarding its sufficiency for technical requirements.

• Company's intent and ability to meet set-aside requirements (VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING).

• Page Limit: 15 pages. No marketing materials or generic capability statements will be reviewed.

• Due Date: April 17, 2026, at 11 AM EST.

• Submission Method: Email to Sarah MacArthur (sarah.macarthur@va.gov) and Matthew Newell (Matthew.Newell@va.gov).

• Subject Line: "Telehealth, Scheduling, & Mobile Platform Services (TSMPS)"

• File Size Limit: 5 MB per email.

• Marking: Responses should be marked "Proprietary Information" if business sensitive.

• TSMPS PWS Draft

• Appendix A

• Appendix B

541512 (Size Standard: $30 million)

Form / Attachment / Pricing Sheet

This document, "Appendix A: TSMPS Platform Services," serves as an attachment detailing the components and their associated application teams within the TSMPS (Total Soldier Management and Personnel System) platform. It is intended to provide a comprehensive list of services and their responsible teams, likely for informational or organizational purposes related to the overall opportunity.

• The document is structured as a two-column list: 'Component' and 'Application Team'.
• It enumerates numerous software components, services, and applications (e.g., 'cert-updater', 'cms-courier', 'vista-scheduling-api', 'NextGen Shared Services', 'VA Online Scheduling (VAOS)/Scheduling Manager').
• Each component is mapped to a specific 'Application Team' responsible for its development, maintenance, or operation.
• The list covers a wide range of functionalities, including appointment scheduling, patient data services, health applications, and various shared services.

This appendix provides a detailed breakdown of the TSMPS platform's architecture and team responsibilities. Bidders can use this information to understand the existing technical landscape, identify potential areas of integration or dependency, and gain insight into the organizational structure supporting the platform. This knowledge is crucial for assessing the scope of work, identifying potential technical challenges, and tailoring their proposals to align with the government's existing systems and operational teams.

Performance Work Statement (PWS)

To provide engineering, operation, security, maintenance, and support for the Department of Veterans Affairs' (VA) Telehealth, Scheduling, and Mobile Platform (TSMP). This platform is critical for delivering high-quality IT services supporting healthcare for Veterans.

The contractor will provide services and expertise to operate and maintain the TSMP, a cloud-hosted environment (AWS GovCloud) supporting over 300 applications and services. Key areas of responsibility include:

• Program and Project Management

• Architecture, Engineering, and Maintenance

• Platform and Application Monitoring

• Incident Management

• DevSecOps and Site Reliability Engineering

• Risk Management Framework, Security, and Authority to Operate (ATO)

• Software License Management The platform must maintain 99.995% incident-free availability for mission-critical applications. The contractor shall support an anticipated annual growth rate of up to 20% without additional cost.

• 99.995% incident-free availability for mission-critical applications.

• 99.95% incident-free availability for non-mission-critical applications.

• Specific metrics for pod evictions, node remediation, resource utilization, database availability, and logging/monitoring integration.

• Service Request Response Times (Critical, High, Medium, Low).

• Weekly Progress Reports, Monthly Deliverables Reports, Monthly Cloud Cost Reports, and Monthly Maintenance Reports.

• Period of Performance (PoP): Twelve (12) months with four (4) 12-month option periods, not to exceed 57 months total.

• Place of Performance: Contractor facilities.

• Personnel must possess expert-level qualifications and continuously maintain domain knowledge.

• Adherence to Agile and Scaled Agile Framework (SAFe) methodologies.

• Compliance with numerous Federal Information Security Modernization Act (FISMA) and VA-specific directives, handbooks, and standards (e.g., NIST, FIPS, HSPD-12, FICAM, Zero Trust, IPv6, TIC).

• Strict adherence to cybersecurity, privacy, and data protection requirements, including HIPAA.

• Key Personnel positions are defined (TSMP Program Manager, Maintenance Technical Director, Monitoring & Incident Management Manager, DevSecOps & SRE Technical Director, RMF/Security/ATO Manager, Senior Architect).

• Optional tasks for surge support in various areas and transition-out support are included.