Education and Training Office and IT Services

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines non-personal services required to support the U.S. Air Force voluntary off-duty education program by providing computer technology support and assistance to the Education Center at Spangdahlem Air Base.

• Provide hardware and software system administration for all commercial computers, servers, fax machines, digital projectors, switches, routers, printers, and other peripherals.

• Implement new systems (software/hardware) as directed.

• Provide networking architecture recommendations and support.

• Establish procedures for safeguarding critical data and design backup methodologies.

• Develop tracking systems for information systems.

• Migrate data, install and maintain the Education Center primary database, and conduct upgrades.

• Assist with future planning and improvements to information systems.

• Assist in research and purchase of information systems and components.

• Ensure proper information security on all systems and train employees on security procedures.

• Administer Linux and Apple servers and networks.

• Maintain and administer virtual machines on Hyper-V servers.

• Support SMART Technologies smart boards.

• Perform other critical system support as requested.

• Performance objectives include ensuring classroom Information Technology Infrastructure is functioning, removing/replacing IT as directed, and maintaining cleanliness of work areas.

• Performance thresholds include "0 Defects per month" for qualified employee IT duties, securing government property, and information security. Remedies for deficiencies typically involve re-performance within 2 hours of notification.

• The PWS does not explicitly state the contract period of performance but estimates an average of 5 units per week, totaling approximately 1,040 hours throughout the year.

• Performance is at Spangdahlem Air Base.

• Qualifications: Minimum 5 years of experience in hardware and software application support, excellent customer service and verbal communication skills, familiarity with Windows and Windows Server, Microsoft Hyper-V, Wi-Fi Management, and Linux/Apple deployment.

• Work Hours/Days: Routine work units are pre-scheduled four-hour blocks. Emergency response required within 2 hours. Normal working hours are 0800-1600, Monday-Friday. Absence notification required at least 24 hours in advance for scheduled absences, and 2 weeks in advance for non-emergency leave of 1 week or more (not to exceed two weeks).

• Security: Contractor employees must receive security training, comply with base traffic regulations, and are prohibited from possessing weapons. Physical security of government property is required. Key control procedures must be implemented.

• Materials and Equipment: The government will provide workspace and access. The contractor is responsible for safeguarding government property and controlled forms.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding Solicitation FA560625Q2038 for Education & Training Office Technology Support.

• Scope of Support: Support for 60 computers is required on-site.
• Hours of Operation: Approximately 16 hours per week, with potential to increase to 8 sessions during peak cycles.
• Base Access: Awarded contractor must obtain background checks for base access; the company covers the cost.
• Pricing Structure: While the PWS mentions 4-hour blocks and 1040 annual hours, the price schedule shows 220 units/year (880 annual hours). Vendors should price for no more than 1040 hours annually, with flexibility for mutually agreed work tasks and units per week.
• Past Performance: Vendors must provide verifiable references for past performance, not personal references from candidates.
• Products: The solicitation is for services. Any necessary equipment (software or hardware) to service the Education Center's IT support needs may be included.
• Incumbent Contract: FA560621P0005.
• Candidate Certification: 8570 Level II certification is not required. The awardee will work on computers interfacing with a civilian network, managing user accounts, analyzing system performance, and addressing cyber vulnerabilities.

Clarifies scope, hours, pricing units, and requirements for past performance and products. Confirms the incumbent contract number and clarifies candidate certification requirements.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, issued as a Request for Quote (RFQ), for Education & Training Office Technology Support. The U.S. Air Force requires non-personal services to provide computer technology support and assistance for 60 computers used for Service member promotion exams and mandatory upgrade training.

• Provide computer technology support and assistance.

• Support 60 computers used for promotion exams and mandatory upgrade training.

• Services are non-personal.

• Place of Delivery/Performance/Acceptance/FOB Point: Building 129, Spangdahlem Air Base, Germany.

• The solicitation includes CLINs for Tech Support Services over a base period and potential option periods, including a six (6)-month extension period.

• Questions Deadline: Monday, 29 December 2025.

• Response Deadline: Monday, 12 January 2026, no later than 1600 CEST.

• Quotes Validity: Until Friday, 30 January 2026.

• Submission Requirements: Quotations must include an Experience Exhibit, a Technical Exhibit, and a Price Exhibit.

  • Experience Exhibit: Proof of at least five (5) years of relevant IT support experience and past performance, with three verifiable references.
  • Technical Exhibit: Sufficient detail on products, compliance with specifications, and commercial product literature. Simply restating requirements is insufficient.
  • Price Exhibit: Completion of the Bid Schedule.

• Evaluation Criteria: Award will be made to the responsible party whose conforming offer is most advantageous to the Government, based on the best value. Factors are:

  1. Experience (Acceptable/Unacceptable)
  2. Technical Capability (Acceptable/Unacceptable)
  3. Price

• Non-price factors (Experience and Technical Capability) must be rated "Acceptable" to be considered for award. Only acceptable quotes will be evaluated by price.

• Due to the overseas location, no set-aside will be used.

• NAICS Code: 541519.

• This announcement constitutes the only solicitation; a written solicitation will not be issued.

• Funds are not presently available for this effort. No award will be made until funds are available. The Government reserves the right to cancel this solicitation.

• The solicitation incorporates numerous FAR and DFARS clauses and provisions by reference, including those related to System for Award Management (SAM), representations and certifications, and prohibitions on covered telecommunications equipment or services.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for non-personal services to support the U.S. Air Force voluntary off-duty education program by providing computer technology support and assistance to the Education Center at Spangdahlem Air Base.

• Description of Services: Provide non-personal services for computer technology support and assistance.

• Specific Tasks:

  • Hardware and software system administration for commercial computers, servers, fax machines, digital projectors, switches, routers, printers, and other peripherals.
  • Implementation of new systems (software/hardware) as directed.
  • Networking architecture recommendations and support.
  • Establishing procedures for safeguarding critical data and designing backup methodologies.
  • Developing tracking systems for information systems.
  • Safe migration of data, installation, maintenance, and upgrades of the Education Center primary database.
  • Providing recommendations for future planning and improvements to information systems.
  • Assisting in research and purchase of information systems and components.
  • Ensuring proper information security on all systems and training employees on security procedures.
  • Maintaining Linux and Apple servers for digital signage and paperless documents/scheduling systems.
  • Maintaining and administering the Ubiquiti Enterprise Wi-Fi system.
  • Maintaining, updating, backing up, and replicating Virtual Machines on Hyper-V servers.
  • Working with SMART Technologies smart boards.
  • Performing other critical system support as requested.

• Performance Objectives:

  • Ensure classroom Information Technology Infrastructure is functioning.
  • Remove and Replace Information Technology as directed.
  • Maintain cleanliness of work areas and dispose of packing materials in compliance with environmental regulations.

• Performance Thresholds:

  • SS-1: Qualified employee for daily IT duties - 0 Defects per month.
  • SS-2: Secure government property, infrastructure, and building keys - 0 Defects per month.
  • SS-3: Provide hardware and software system administration to commercially purchased computers - No more than 2 Defects per month.
  • SS-4: Provide for proper information security on all systems - 0 Defects per month.

• Remedies for Deficiencies: Re-performance within 2 hours of notification (for SS-1, SS-2, SS-4) or within 2 hours of notification (for SS-3).

• Method of Assessment: Continual review by ETS Chief, customer complaints, and periodic validation.

• Work Hours/Days: Routine work units scheduled in four-hour blocks, with an estimated average of 5 units per week, totaling approximately 1,040 hours annually. Normal working hours are 0800-1600, Monday-Friday. Emergency response required within 2 hours.

• Place of Performance: Spangdahlem Air Base.

• Qualifications: Minimum 5+ years of experience in hardware and software support, excellent customer service and communication skills, familiarity with Windows, Windows Server, Microsoft Hyper-V, Wi-Fi Management, and Linux/Apple deployment. Knowledge of Air Force computer/network security regulations is required. Resumes and transcripts must be submitted.

• Guidelines: All tasks must comply with DoD, Air Force, and local base computer/technology guidelines and regulations.

• Security Requirements: Includes employee listing, security training (IAW DOD 5200.1-R, AFI 31-401, AFI 31-101), pass and identification items, traffic law compliance, prohibition of weapons, and reporting requirements. Physical security of government property is the contractor's responsibility.

• Key Control: Contractor must implement methods to ensure issued keys are not lost or duplicated and are used only by authorized personnel.

• Lock Combinations: Contractor must control access to government-provided lock combinations.

• Special Requirement: Anticipated absence from a scheduled unit requires 24-hour notice (except emergencies). Non-emergency leave of 1 week or more requires 2 weeks' advance notice and cannot exceed two weeks.

• Materials and Equipment: The government will provide workspace and access. The contractor is responsible for materials and equipment not provided by the government.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, issued as a Request for Quote (RFQ), for Education & Training Office Technology Support. The government is procuring non-personal services to provide computer technology support and assistance for 60 computers used by Service members for promotion exams and mandatory upgrade training.

• Provide computer technology support and assistance.

• Support is for 60 computers used for promotion exams and mandatory upgrade training.

• Services are non-personal.

• Place of Delivery/Performance/Acceptance/FOB Point: Building 129, Spangdahlem Air Base, Germany.

• The document incorporates provisions and clauses effective through October 1, 2025 (Federal Acquisition Circular), November 10, 2025 (Defense Federal Acquisition Regulation Public Notice), and October 16, 2024 (Air Force Federal Acquisition Circular).

• Due to the overseas location, no set-aside will be used.

• NAICS Code: 541519.

• Questions Due: Monday, 29 December 2025

• Quotes Due: Friday, 30 January 2026

• Quote Validity: Until Friday, 30 January 2026

• Evaluation Factors:

  1. Experience
  2. Technical Capability
  3. Price

• Basis of Award: Best value to the government, with award to a responsible and responsive party. Experience and Technical Capability will be evaluated on an "Acceptable/Unacceptable" basis. Only quotations rated "Acceptable" in both will be further evaluated by price.

• Required Exhibits for Quotation:

  • Experience Exhibit (proof of experience in accordance with PWS)
  • Technical Exhibit (sufficient detail on products, compliance with specifications, commercial product literature)
  • Price Exhibit (complete and return Bid Schedule)

• No set-aside will be used due to overseas location.

• Funds are not presently available for this effort. No award will be made until funds are available. The Government reserves the right to cancel this solicitation.

• Offerors must be registered in the System for Award Management (SAM).

• Specific clauses regarding telecommunications equipment, tax relief, and contractor access to Air Force installations are included.