J059--Strax/Hiperwall/AV Support Services- Greater Los Angeles VA Healthcare System

Solicitation / RFP / RFQ

This solicitation is for Strax/Hiperwall/Audio Visual (AV) Onsite Support Services at the Greater Los Angeles VA Healthcare System. The contract will provide user training, system maintenance, and support services for the facility's existing Audio-Visual (AV) system, Hiperwall, and Strax, which are integrated into the Emergency Management program for situational awareness and hospital operational readiness. The system operates on a closed-loop network, separate from the main VA network.

• Strax Platform: Onsite training, 24/7/365 remote support with 24-hour onsite emergency response, maintenance for PoDD devices, and onsite Autel Drone maintenance.

• Hiperwall: Onsite regular maintenance (including software updates and system optimization), software license renewal, and onsite support for presentations and training.

• Audio Visual Support: 24-hour virtual support with 24-hour onsite response, quarterly hardware maintenance and firmware updates, quarterly teleconferencing maintenance, onsite support for events, DVLED maintenance, color balancing, audio system tuning, microphone maintenance, lighting control maintenance, occupancy sensor maintenance, matrix switch/NVX streaming maintenance, hardware updates, One Beyond maintenance, and detailed wiring diagrams for SIM Center equipment in the first year.

• CyberIQ Installation and Support: Platform installation, provisioning, configuration, device discovery, video management, electrical signature detection, port level awareness, anomaly detection, and automated trust scoring. Requires 24/7/365 virtual and onsite support.

• Contract Type: Firm Fixed-Price.

• Period of Performance: One base year plus four (4) one-year option periods.

• Estimated POP Dates: Base Year: 07/01/2026 - 06/30/2027. Option Years follow sequentially.

• NAICS Code: 811210 - Electronic and Precision Equipment Repair and Maintenance.

• Offer Due Date: May 19, 2026, 12:00 PM PDT.

• Submission Method: Electronic email to jennell.christofaro@va.gov. Offers must be submitted in two parts: Priced Response and Non-Priced Response.

• Evaluation: Best value award based on price and technical factors, including meeting special standards of responsibility.

• Key Deadlines: Technical questions due by May 11, 2026, 2:00 PM PDT.

• Set-Aside: Total small business set-aside.

• Requirements: Offerors must be registered in SAM and verified as a certified small business under NAICS 811210 at the time of offer submission and contract award.

• Certifications: Specific certifications are required for STRAX Intelligence, Hiperwall, AVIXA, Pakedge, Crestron Electronics, Autel Robotics, and Dejero Labs.

• FAR 52.212-1, 52.212-3, and 52.212-5 are incorporated by reference.

• Wage Determination WD 2015-5613 Revision 31 is applicable.

• Security requirements related to IT and data handling are detailed in Section B.2.

Presolicitation Notice

This is a presolicitation notice for user training and system maintenance and support services for the Greater Los Angeles VA Healthcare System's existing Audio-Visual (AV) system, Hiperwall, and STRAX platform. These systems are integrated into the Emergency Management program for situational awareness and hospital operational readiness.

• User training for the AV system, Hiperwall, and STRAX platform.

• System maintenance and support services for the AV system, Hiperwall, and STRAX platform.

• This will be a firm-fixed-price contract.

• A solicitation is expected to be issued on or about May 04, 2026.

• The response date for the solicitation is May 04, 2026, at 14:00 Pacific Time, Los Angeles, USA.

• Interested parties must respond to the solicitation announcement when issued.

• A response to this notice is not a request to be added to a prospective bidders list or to receive a copy of the solicitation.

• Telephone responses will not be accepted.

• This requirement is a 100% Small Business set-aside.

• All small businesses must be certified with the government.

• NAICS Code: 811210

• Product/Service Code (PSC): J059

• Place of Performance: Department of Veterans Affairs, Greater Los Angeles VA Healthcare System, 11301 Wilshire Blvd., Los Angeles, CA 90073.

• Contracting Office: NCO 22 - Network Contracting, 3601 S. 6th Avenue, Tucson AZ 85723.

• Point of Contact: Jennell Christofaro, Contracting Specialist, jennell.christofaro@va.gov.

Pre-Solicitation Notice

This notice announces the Department of Veterans Affairs (VA), Network Contracting Office (NCO) 22 is seeking contractors for user training and system maintenance and support services for the existing Audio-Visual (AV) system, Hiperwall, and STRAX platform. This system is integrated into the Greater Los Angeles VA (VAGLA) Emergency Management program for situational awareness and hospital operational readiness.

• User training for the AV system, Hiperwall, and STRAX platform.

• System maintenance and support services for the AV system, Hiperwall, and STRAX platform.

• This will be a firm-fixed price contract.

• A formal solicitation is expected to be issued on or about April 28, 2026.

• Interested parties must respond to the solicitation announcement when issued.

• A response to this pre-solicitation notice does not add parties to a prospective bidders list or guarantee receipt of the solicitation.

• Telephone responses will not be accepted.

• This requirement is a 100% Small Business set-aside.

• All interested Small Businesses must be certified with the government.

• Solicitation Number: 36C26226Q0563

• NAICS Code: 811210

• Product Service Code (PSC): J059

• Place of Performance: Department of Veterans Affairs, Greater Los Angeles VA Healthcare System, 11301 Wilshire Blvd., Los Angeles, CA 90073.

• Response Date for Solicitation: April 28, 2026, 14:00 Pacific Time, Los Angeles.

• Point of Contact: Jennell Christofaro, Contracting Specialist, jennell.christofaro@va.gov

Pre-Solicitation Notice

This notice announces the Department of Veterans Affairs, Network Contracting Office (NCO) 22's intent to solicit quotes for user training and system maintenance and support services for the existing Audio-Visual (AV) system, Hiperwall, and STRAX platform. This system is integrated into the Greater Los Angeles VA (VAGLA) Emergency Management program for situational awareness and hospital operational readiness.

• User training for the AV system, Hiperwall, and STRAX platform.

• System maintenance and support services for the integrated AV system.

• This will be a firm-fixed-price contract.

• A formal solicitation is expected to be issued on or about April 23, 2026.

• Interested parties must respond to the future solicitation announcement.

• A response to this pre-solicitation notice does not guarantee inclusion on a bidder's list or receipt of the solicitation.

• Telephone responses will not be accepted.

• This requirement is a 100% Small Business set-aside.

• All interested small businesses must be certified with the government.

• NAICS Code: 811210

• Product/Service Code (PSC): J059

• Place of Performance: Department of Veterans Affairs, Greater Los Angeles VA Healthcare System, 11301 Wilshire Blvd., Los Angeles, CA 90073.

• Response Date for Solicitation (anticipated): April 23, 2026, 14:00 Pacific Time, Los Angeles.

• Contracting Office Address: NCO 22 - Network Contracting, 3601 S. 6th Avenue, Tucson AZ 85723.

• Point of Contact: Jennell Christofaro, Contracting Specialist, jennell.christofaro@va.gov.

Solicitation / RFP / RFQ

This is a pre-solicitation notice for user training and system maintenance and support services for the Greater Los Angeles VA Healthcare System's existing Audio-Visual (AV) system, Hiperwall, and STRAX platform. These systems are integrated into the Emergency Management program for situational awareness and hospital operational readiness.

• User training for the AV system, Hiperwall, and STRAX platform.

• System maintenance and support services for the AV system, Hiperwall, and STRAX platform.

• This will be a firm-fixed-price contract.

• The solicitation is expected to be issued on or about April 20, 2026.

• The response date for the solicitation is April 20, 2026, at 14:00 Pacific Time, Los Angeles, USA.

• Interested parties must respond to the solicitation announcement when issued.

• Telephone responses will not be accepted.

• This is a 100% Small Business set-aside.

• All small businesses must be certified with the government.

• This notice is a pre-solicitation notice only and not a solicitation announcement.

• A response to this notice does not add parties to a prospective bidders list or guarantee receipt of the solicitation.

• The NAICS code for this requirement is 811210, and the Product Service Code is J059.

• The place of performance is the Greater Los Angeles VA Healthcare System, 11301 Wilshire Blvd., Los Angeles, CA 90073.

• The Contracting Office is NCO 22 - Network Contracting, 3601 S. 6th Avenue, Tucson AZ 85723.

• The Point of Contact is Jennell Christofaro, Contracting Specialist, at jennell.christofaro@va.gov.

Sources Sought Announcement

This is a Sources Sought Announcement for market research to identify potential sources capable of providing user training, system maintenance, and support services for the Greater Los Angeles VA Healthcare System's existing Audio-Visual (AV) system, Hiperwall, and Strax platforms. These systems are integrated into the Emergency Management program for situational awareness and hospital operational readiness and operate on a closed-loop network separate from the VA network.

The contractor will be responsible for:

• Strax Platform: Onsite training (new and existing personnel), tabletop exercises, annual drills, 24/7/365 remote support (24hr onsite response), onsite emergency response (24hr), remote/onsite maintenance for PoDD devices, and onsite Autel Drone maintenance.
• Hiperwall: Onsite regular maintenance (including software updates), system optimization, software license renewal, and onsite support for presentations and training.
• Audio Visual Support: 24hr virtual support (24hr onsite response), quarterly hardware maintenance and firmware updates, quarterly teleconferencing maintenance, onsite support for presentations and large events, Direct View LED (DVLED) maintenance, color balancing for video walls, audio system maintenance (DSP tuning), microphone maintenance, lighting control maintenance, occupancy sensor maintenance, matrix switch/NVX streaming maintenance, hardware updates, and One Beyond maintenance.
• CyberIQ Installation and Support: Platform installation/provisioning, deployment/configuration, initial device discovery, Video Management System (VMS) camera detection/monitoring, electrical signature detection, port level awareness, anomaly detection, automated trust scoring, and 24/7/365 virtual and onsite support.

One base year, followed by four one-year option periods.

Department of Veterans Affairs, Greater Los Angeles VA Healthcare System, 11301 Wilshire Blvd., Los Angeles, CA 90073.

Interested parties must submit the following:

• Company name, address, point of contact, phone, fax, email.

• Unique Entity ID, Cage Code, Tax ID Number.

• Type of business (SDVOSB, VOSB, WOSB, small, large, etc.).

• A Capability Statement addressing qualifications and ability to perform the described Statement of Work. General statements are not acceptable.

• Company size relative to NAICS code 541330.

• Information on existing federal contracts (FSS, GSA/NASA SEWP/NAC, etc.).

• STRAX Intelligence (Certified Reseller, Technician, Instructor)

• Hiperwall (Master Level Installer and Technician)

• AVIXA (CTS)

• Pakedge (PCNA)

• FAA Part 107 Small UAS Pilot

• Crestron Electronics (various certifications listed)

• Autel Robotics (Direct Dealer)

• Dejero Labs (Direct Dealer)

The VA is mandated to consider a total set-aside for Service-Disabled Veteran Owned Small Business (SDVOSB). If SDVOSB responses are inadequate, an alternate set-aside or full and open competition may be considered.

• This is for market research only and does not constitute a solicitation or obligation to award a contract.
• The government will not reimburse costs associated with responding.
• All offerors must be registered in SAM. Small businesses must also register in sba.gov under NAICS 541330.
• Submissions are due by April 7, 2026, 2:00 PM Pacific Time, via email to Jennell.Christofaro@va.gov.