Philips Patient Monitoring System Patching and Services

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding Solicitation 36C25926Q0245, clarifying specific aspects of the Statement of Work.

• Preventative Maintenance: Preventative maintenance services are not required. References to preventative maintenance have been removed from the Statement of Work.
• Equipment Serial Numbers: The government has provided a comprehensive list of serial numbers for the Philips Monitoring Equipment that requires servicing. This list includes various models such as INTELLIVUE MX450, INTELLIVUE X3, 867041, IntelliVue MX800, Recorder Module - M1116C, Hemodynamic - M3012A, INTELLIVUE G7M, IntelliVue MP50 - M8004A, M3015A, INTELLIVUE MX550, and PIIC IX.

This Q&A document clarifies the scope of work by explicitly removing preventative maintenance. The provision of serial numbers aids bidders in understanding the specific equipment inventory involved in the service requirement.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide comprehensive software support, license entitlement, web-based application support, system patching, clinical implementation services, monitoring, reviews, and qualified personnel for full version upgrades and updates of Philips patient monitoring equipment at the Cheyenne Wyoming Veterans Affairs Medical Center (VAMC).

• Provide all released versions of OEM software for Philips IntelliVue Central Monitoring Solutions, IntelliVue Bedside Monitoring, and IntelliBridge Enterprise Middleware immediately upon release.

• Offer application-based access and support for inventory, statistical, and alert information for Philips patient monitoring devices, applications, and network equipment.

• Perform OS patching on a quarterly basis, with flexibility for more frequent updates as needed, coordinated with the VAMC POC.

• Deliver on-site technical and clinical implementation services for full version upgrades and updates.

• Conduct annual system requirements and health monitoring, risk management, and clinical workflow assessments.

• Provide promotional services and discounts for inter-dependent hardware associated with applicable software.

• All services must be performed in accordance with Original Equipment Manufacturer (OEM) specifications.

• Technicians must possess a working knowledge of specific Philips equipment and software (PIIC IX servers, central monitoring stations, X3 modules, various Philips monitors, IntelliVue MX40s).

• Service reports must include detailed descriptions of maintenance performed, contractor information, technician details, service dates/times, downtime, hours on-site, VA PO number, problem descriptions, and equipment identification.

• Services to be performed at Cheyenne Wyoming Veterans Affairs Medical Center (VAMC), 2360 East Pershing Avenue, Cheyenne, Wyoming 82001.

• On-site services are to be performed during normal hours of coverage (Monday-Friday, 8:00 a.m. to 5:00 p.m., excluding federal holidays).

• Software update installations may be scheduled outside normal hours.

• Contractor employees must wear visible identification on VAMC premises.

• Adherence to VAMC parking regulations is required; the VA is not responsible for parking violations.

• Smoking is prohibited inside VA facilities.

• Possession of firearms is prohibited.

• Enclosed containers may be subject to search.

Amendment / Modification

This amendment extends the closing date for the solicitation. It also provides answers to vendor questions and revises the Statement of Work.

• The closing date for receipt of offers is extended to February 26, 2026, at 10:00 MST.
• Answers to vendor questions are provided (see Attachment 2).
• The Statement of Work has been revised (see Attachment 1).

The proposal deadline has been extended. Bidders should refer to the revised Statement of Work and the provided Questions and Answers for updated requirements.

Solicitation / RFP / RFQ

This solicitation is for Patient Monitoring Equipment Services for the Cheyenne VA Medical Center. The services are related to Philips Patient Monitoring Equipment.

• Services for Philips Patient Monitoring Equipment.

• Specific details are provided in the attached Statement of Work (SOW).

• Not explicitly stated in this document, refer to attached documents for details.

• Response Date/Time/Zone: February 26, 2026, 10:00 AM Mountain Time, Denver, USA.

• Questions and Answers document is attached.

• Set-Aside: SBA (Small Business Administration)

• Solicitation Number: 36C25926Q0245

• NAICS Code: 811210

• Product/Service Code: J065

• Contracting Office ZIP Code: 80111

• Place of Performance: Cheyenne VA Medical Center, Cheyenne, WY 82001, USA.

• Key attachments referenced: 36C25926Q0245 0001.docx, Attachment 1 - Statement of Work - Revised 18 FEB 26, and Attachment 2 - Solicitation 36C25926Q0245 - Questions and Answers.

Solicitation / RFP / RFQ

This solicitation is for Software Evolution Support, Advanced Technological Services with MS Onsite Patching and Clinical Implementation Support. The Department of Veterans Affairs is procuring these services.

• Software Evolution Support

• Advanced Technological Services

• Microsoft Onsite Patching

• Clinical Implementation Support

• Contract Type: Firm-Fixed-Price

• Period of Performance: Base period (03-01-2026 to 02-28-2027) plus four option periods.

• Estimated Value: $34 Million (This is likely an estimate or ceiling, not a guaranteed award amount).

• Offers must be submitted via email to the designated office by the specified due date and time.

• Key Deadline for Questions: February 16, 2026, 10:00 AM local Mountain Time.

• Evaluation Factors: Technical or Quality, Past Performance, and Price.

• Evaluation Approach: Comparative evaluation process, comparing quotations to find the best benefit to the Government. The Government may select an offer other than the lowest price.

• Offer Acceptance Period: 60 calendar days from the offer receipt date.

• The acquisition is unrestricted.

• NAICS Code: 811210 (Electronic and Precision Equipment Repair and Maintenance)

• Size Standard: $34 Million

• The solicitation incorporates FAR clauses by reference, including those related to commercial products and services, system for award management, and security prohibitions.

• Attachment 1 - Statement of Work is referenced and contains further details.

• Offerors must provide certifications/licenses demonstrating original manufacturer approval and training for personnel providing services.

Statement of Work (SOW) / Performance Work Statement (PWS)

To provide on-site support, Preventative Maintenance (PM), software/hardware updates, and system patching for Philips patient monitoring equipment at the Cheyenne Wyoming Veterans Affairs Medical Center (VAMC).

• Provide all labor, materials, supplies, software, equipment, and personnel for maintenance and support.

• Perform scheduled maintenance, including software and hardware updates/upgrades as per manufacturer specifications.

• Conduct quarterly system patching, with potential for more frequent updates for new installations or post-repair.

• Perform annual Preventative Maintenance (PM) to ensure equipment operates according to manufacturer specifications.

• PM services include reviewing diagnostics, calibrating equipment, performing remedial maintenance, testing/replacing parts, inspecting/replacing wiring, and restoring equipment to operating condition.

• Provide documentation of all services performed.

• Equipment must perform in accordance with original manufacturer's specifications.

• Documentation/reports must include detailed descriptions of services, technician and contract information, dates/times, equipment details, and signatures.

• Location: Cheyenne Wyoming Veterans Affairs Medical Center (VAMC), 2360 east Pershing Avenue, Cheyenne, Wyoming 82001.

• Services generally performed during normal hours of coverage (Monday-Friday, 8:00 a.m. to 5:00 p.m., excluding federal holidays), unless immediate attention is required or approved by the POC. Hardware/software updates are scheduled outside normal hours.

• Technicians must be certified by the equipment manufacturer and possess working knowledge of specific Philips patient monitoring systems (PIIC IX servers, central monitoring stations, slave monitor systems, X3 modules, Philips monitors like MX450s, MX500, MX750s, and IntelliVue MX40s).

• Contractor employees must wear visible identification on VAMC premises.

• Adherence to VA regulations regarding parking, smoking, firearms, and searches of enclosed containers.

• All services must be coordinated and scheduled with the station Point of Contact (POC).

Solicitation / RFP / RFQ

This solicitation is for Philips Patient Monitoring Services and System Patching for the Cheyenne VA Medical Center. The Department of Veterans Affairs Network Contracting Office (NCO) 19 is issuing this solicitation.

Details regarding the specific services and system patching requirements are available in the attached Statement of Work (SOW).

Not explicitly stated in the provided text, but the solicitation number is 36C25926Q0245.

• Response Date/Time: February 19, 2026, 10:00 AM Mountain Time, Denver, USA.
• Contracting Office Address: 6162 South Willow Drive, Suite 300, Greenwood Village CO 80111.
• Point of Contact: Aaron Thurber, Contracting Officer (aaron.thurber@va.gov, 303-712-5745).

This opportunity is set aside for SBA (Small Business Administration).

• Product Service Code: J065
• NAICS Code: 811210
• Refer to the attached document "S02 - 36C25926Q0245 02" and "Attachment 1 - Statement of Work" for complete details.