Procurement request for Voice Over Internet Protocol (VOIP) Support Services.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, specifically a Request for Quotes (RFQ) for Voice Over Internet Protocol (VOIP) Support Services. The Naval Surface Warfare Center Carderock Division (NSWCCD) requires these services to configure, maintain, and support their VOIP system, which is aging and requires replacement to ensure compliance and functionality.

• Configuration, engineering, and formatting of a Cisco VOIP solution.

• Expert guidance in configuration, network architecture, and implementation.

• Deployment and sustainment, including routine maintenance and troubleshooting.

• Migration of legacy systems to the new VOIP architecture.

• Integration and interfacing with commercial systems.

• Ensuring full Cisco Call Manager functionality, gateway, and end-point functionality.

• Development of a structured tracking and deployment process for VOIP phones/lines.

• On-site support at various NSWCCD locations, including headquarters and detachments.

• Personnel must possess a Tier 5 (Secret) Personnel Security Investigation (PSI).

• All personnel must be on-site from 0730-1600 HRS Monday-Friday.

• Personnel must have at least one year of experience performing the same or similar work.

• A transition plan must be provided.

• Anticipated contract type: Firm Fixed Price purchase order.

• Period of Performance: Base period of one (1) year and four (4) one-year option periods.

• Estimated value: Not explicitly stated, but the Small Business Standard is $40M.

• Submission Deadline: 07 January 2026, 11:00 AM Eastern Daylight Time (EDT).

• Submission Method: Email to christopher.c.rolince.civ@us.navy.mil.

• Required Quote Information: Company Letterhead, Pricing, Cage Code, FOB Destination, Point of Contact, GSA contract number (if applicable), Business Size, and quote rounded to the nearest whole dollar.

• Evaluation Factors: Lowest Price Technically Acceptable (LPTA). Quotes will be evaluated on Price and Technical Capability/Approach.

• Technical Capability Minimum Requirements: Personnel security clearance, staffing capability within 10 days, on-site availability, relevant experience, and a transition plan.

• This procurement is set aside for Women Owned Small Business (WOSB).

• NAICS Code: 517810

• PSC Code: DF01

• A Site Visit is scheduled for December 09, 2025, from 0900-1100 at 9500 MacArthur Blvd, West Bethesda, MD.

• Questions/requests cut-off date: December 19, 2025, 10:00 AM EST.

• The solicitation incorporates provisions and clauses in effect through Federal Acquisition Circular FAC 2025-10 and DFARS DPN 20251024.

Questions & Answers / Clarifications

This document provides answers to vendor questions regarding the Naval Surface Warfare, Carderock Division (NSWCCD) VoIP procurement.

• VoIP System Procurement: The government has already procured a VoIP system. They are not seeking bids for a new system.
• Current System: The current system consists of three Cisco BE7M-M5-K9 servers (one Publisher, two Subscribers) connected to the PSTN via a Cisco gateway router using 2 PRIs.
• Future System: The plan is to migrate to three Cisco BE7M-M7-K9 servers and connect to the PSTN via a replacement Cisco gateway router using a SIP trunk.
• Support Needed: The government requires architecture, design, and operational support to integrate multiple remote sites into their existing VoIP deployment, which is currently being modernized.
• Pilot System: An existing pilot system is servicing two buildings. Users will be migrated to the enterprise deployment once licensing is in place.
• Legacy System: Remaining users are still on ISDN-based Tone Commanders connected to a Verizon 5ESS fiber remote. The goal is to migrate these users to the existing VoIP enterprise deployment.

This Q&A clarifies that the procurement is not for a new VoIP system but for support services related to an already procured and partially deployed system. Bidders should adjust their understanding of the opportunity based on this clarification.

Other / Unclassified

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Standard Practice

This document, MIL-STD-31000C, establishes the Department of Defense standard practice for Technical Data Packages (TDPs). It defines the requirements for TDPs and related data management products, ensuring a clear, complete, and accurate technical definition of an item suitable for its intended use.

• Purpose: Defines the format and content requirements for Technical Data Packages (TDPs) prepared for the Department of Defense.
• Scope: Covers TDP levels (Conceptual, Developmental, Product), types (2D, 3D), and elements (engineering design data, specifications, software documentation, etc.).
• Applicable Documents: References numerous government and non-government standards (e.g., ASME, ISO, FAR, DFARS) that bidders must adhere to when preparing TDPs.
• TDP Levels: Outlines three levels of TDPs (Conceptual, Developmental, Product) based on the progression of a design from inception to production.
• TDP Types: Details 2D and 3D TDPs, including various formats for 3D models (native, viewable, neutral).
• TDP Elements: Lists the components that constitute a TDP, such as engineering design data, specifications, and quality assurance provisions.
• Data Management: Describes TDP data management products like Technical Data Package Lists (TDPLs) and Source Control Approval Requests.
• Preparation & Management: Provides guidance on using existing data, language requirements, and protecting classified information.
• TDP Option Selection Worksheet: A critical tool (DD Form 2554) used to specify TDP requirements, tailoring, and elements for inclusion in contracts.

This standard is crucial for any opportunity that requires the submission of technical data, drawings, specifications, or other product definition information. Bidders must understand these requirements to accurately prepare and submit proposals that meet the government's technical data needs.

Form / Attachment / Pricing Sheet

This document is a Contract Data Requirements List (CDRL) for a Technical Data Package related to a VOIP System. It specifies the data items required from the contractor.

• Data Item No. 0001: Technical Data Package
• Subtitle: VOIP Design
• Authority: MIL-STD-31000C
• Contract Reference: PWS Para 3.1
• Frequency: ASREQ (As Required)
• Date of First Submission: 90DAC (90 Days After Contract Award)
• Distribution: TPOC and Alt TPOC are listed with 1 copy each.
• Remarks: TPOC and alternate TPOC will be identified at time of award.

This form details a specific data deliverable (Technical Data Package for VOIP Design) required under the contract. Bidders should note the submission requirements, including the deadline (90 days after award) and the authority (MIL-STD-31000C), to understand their data delivery obligations.

Form / Attachment / Pricing Sheet

This document is a Data Item Description (DID) for the Government Property Physical Inventory Count or Custodial Balance Report (DI-MGMT-80441). It provides the format and content preparation instructions for a data product required by the contract.

• Format: 80-column Electronic Accounting Machine (EAM) cards.
• Content: Details specific data fields to be included, such as Document Identifier Code (DKA for physical inventory count, DZH for custodial balance), Routing Identifier Code, National Stock Number, Unit of Issue, Quantity, Count or Balance Record Date, Lot Number, Contract Identification Number, Condition Code, and DOD Activity Address Code.
• Distribution: Statement A, approved for public release with unlimited distribution.

This document specifies the format and content for reporting physical inventory counts or custodial balances of Government property. Bidders must understand these requirements to accurately report on Government-owned materiel or Government Furnished Materiel (GFM) as stipulated in their contract. It outlines the specific data points and their coding required for these reports.