Procurement request for Voice Over Internet Protocol (VOIP) Support Services.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, specifically for Voice Over Internet Protocol (VOIP) Support Services. The Naval Surface Warfare Center Carderock Division (NSWCCD) is seeking quotes for the configuration, deployment, and maintenance of a Cisco VOIP solution.

• Configuration, engineering, and formatting of a Cisco VOIP system.

• Integration with existing network infrastructure and commercial systems.

• Deployment of VOIP devices (phones, headsets).

• Sustainment, troubleshooting, software updates, and security compliance.

• Personnel qualifications include T5 security clearance and Cybersecurity Workforce designation.

• On-site presence required at West Bethesda, MD, and primary/secondary detachments.

• The requirement includes a base one (1) year period of performance and four (4) one-year option periods.

• It is anticipated that one firm-fixed-price purchase order will be issued.

• NAICS code: 517810, PSC code: DF01, Small Business Standard: $40M.

• Quotes are due no later than 11:00 AM on January 30, 2026.

• Responses must include company letterhead, pricing, Cage Code, FOB Destination, Point of Contact, GSA contract number (if applicable), and Business Size.

• Quotes must clearly indicate capability to meet specifications in the Performance Work Statement (PWS).

• Evaluation will be based on Lowest Price Technically Acceptable (LPTA).

• Technical Capability requires Tier 5 (Secret) PSI, ability to staff within 10 days, on-site presence, at least one year of relevant experience, and a transition plan.

• This procurement is set-aside for Women Owned Small Business (WOSB).

• A Site Visit is scheduled for December 09, 2025, from 0900-1100 at 9500 MacArthur Blvd, West Bethesda, MD.

• Questions are due by 10:00 AM EST on January 26, 2026, and should be submitted to Christopher.c.rolince.civ@us.navy.mil.

• The solicitation incorporates provisions and clauses effective through FAC 2025-10 and DFARS DPN 20251024.

Questions & Answers / Clarifications

This document provides answers to vendor questions regarding the VoIP opportunity, clarifying various aspects of the solicitation.

• Configuration Phase Duration: The expected duration for the configuration phase (Section 3.1) is until September 30, 2026. Sustainment and Maintenance (Section 3.3) is expected for the life of the contract.
• Cisco Support: Current Cisco support is in place with the ability to open cases.
• Clearance Requirements: An 'Interim' Top-Secret clearance with an active Secret clearance is sufficient.
• Certifications: CompTIA Security+ CE is compliant for NIST: PR-INF-001 and DoD 8140.03 requirements.
• Travel Costs: Travel should be included in pricing and is expected to be fixed, not cost-reimbursable. A table with estimated travel requirements for the life of the contract is referenced.
• Period of Performance: The first two weeks after award are part of the period of performance, and the start date will be updated accordingly.
• VoIP Features: The system intends to include Unity Voicemail and 911 features. Auto Attendant, Survivable Remote Site Telephony, and SIP Trunk conversion are being explored. Voice encryption will be a future requirement with SIP trunking and Cisco CUBE routers.
• Deployment Date: The target fully deployed date is December 31, 2027, subject to change based on external regulatory factors.
• User Numbers: Current VoIP users are 48 at Carderock and 1 per detachment. Future users are estimated at 3,000 at Carderock and 50 (Olney), 200 (Bayview), and TBD for other detachments.
• Voicemail & Emergency Calling: Unity Voicemail is required. Emergency calling varies by location (Carderock: 202-433-3333, others primarily local 911).
• Hardware: Only hard phones are required; no soft clients. The contractor should anticipate placing approximately 25% of the physical phones, with the Government and contractor collaborating on deployment.
• Network Readiness: The underlying network has been assessed and is ready for VoIP traffic.

These clarifications provide essential details for bidders regarding technical requirements, personnel qualifications, travel cost estimation, and deployment timelines, directly impacting proposal preparation and pricing.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, specifically a Request for Quotes (RFQ) for Voice Over Internet Protocol (VOIP) Support Services. The Naval Surface Warfare Center Carderock Division (NSWCCD) requires assistance with the configuration, installation, and maintenance of a Cisco VOIP solution to replace its aging ISDN and VOIP systems.

• Configuration, engineering, and formatting of a Cisco VOIP system for integration into the current network infrastructure.

• Migration of legacy systems to the new VOIP architecture with minimal impact.

• Deployment of the VOIP system with minimal disruption to daily operations.

• Sustainment and maintenance, including troubleshooting, software updates, and security compliance.

• Personnel qualifications include Tier 5 (Secret) PSI, Cisco hardware/software experience, and Cybersecurity Workforce designation.

• Site visit scheduled for December 09, 2025.

• Contract type: Firm Fixed Price Purchase Order anticipated.

• Period of Performance: Base period of one (1) year with four (4) one-year option periods.

• Locations: Headquarters at West Bethesda, MD, and various primary and secondary detachments across the United States.

• Quotes due by 11:00 AM EST on January 30, 2026.

• Responses must include company letterhead, pricing, Cage Code, FOB Destination, Point of Contact, GSA contract number (if applicable), and Business Size.

• Quotes must demonstrate capability to meet specifications in the Performance Work Statement (PWS).

• Evaluation will be based on Lowest Price Technically Acceptable (LPTA).

• Technical Capability requires meeting minimum requirements, including personnel qualifications, on-site availability, experience, and a transition plan.

• This procurement is set-aside for Women Owned Small Business (WOSB).

• NAICS code: 517810

• Small Business Standard: $40M

• All responses should be rounded to the nearest whole dollar.

• No additional CLINs will be added for shipping; shipping charges must be included in the price.

• Questions due by 10:00 AM EST on January 26, 2026.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items, specifically a Request for Quotes (RFQ) for Voice Over Internet Protocol (VOIP) Support Services. The Naval Surface Warfare Center Carderock Division (NSWCCD) requires these services to configure, maintain, and support their VOIP system, which is aging and requires replacement to ensure compliance and functionality.

• Configuration, engineering, and formatting of a Cisco VOIP solution.

• Expert guidance in configuration, network architecture, and implementation.

• Deployment and sustainment, including routine maintenance and troubleshooting.

• Migration of legacy systems to the new VOIP architecture.

• Integration and interfacing with commercial systems.

• Ensuring full Cisco Call Manager functionality, gateway, and end-point functionality.

• Development of a structured tracking and deployment process for VOIP phones/lines.

• On-site support at various NSWCCD locations, including headquarters and detachments.

• Personnel must possess a Tier 5 (Secret) Personnel Security Investigation (PSI).

• All personnel must be on-site from 0730-1600 HRS Monday-Friday.

• Personnel must have at least one year of experience performing the same or similar work.

• A transition plan must be provided.

• Anticipated contract type: Firm Fixed Price purchase order.

• Period of Performance: Base period of one (1) year and four (4) one-year option periods.

• Estimated value: Not explicitly stated, but the Small Business Standard is $40M.

• Submission Deadline: 07 January 2026, 11:00 AM Eastern Daylight Time (EDT).

• Submission Method: Email to christopher.c.rolince.civ@us.navy.mil.

• Required Quote Information: Company Letterhead, Pricing, Cage Code, FOB Destination, Point of Contact, GSA contract number (if applicable), Business Size, and quote rounded to the nearest whole dollar.

• Evaluation Factors: Lowest Price Technically Acceptable (LPTA). Quotes will be evaluated on Price and Technical Capability/Approach.

• Technical Capability Minimum Requirements: Personnel security clearance, staffing capability within 10 days, on-site availability, relevant experience, and a transition plan.

• This procurement is set aside for Women Owned Small Business (WOSB).

• NAICS Code: 517810

• PSC Code: DF01

• A Site Visit is scheduled for December 09, 2025, from 0900-1100 at 9500 MacArthur Blvd, West Bethesda, MD.

• Questions/requests cut-off date: December 19, 2025, 10:00 AM EST.

• The solicitation incorporates provisions and clauses in effect through Federal Acquisition Circular FAC 2025-10 and DFARS DPN 20251024.

Questions & Answers / Clarifications

This document provides answers to vendor questions regarding the Naval Surface Warfare, Carderock Division (NSWCCD) VoIP procurement.

• VoIP System Procurement: The government has already procured a VoIP system. They are not seeking bids for a new system.
• Current System: The current system consists of three Cisco BE7M-M5-K9 servers (one Publisher, two Subscribers) connected to the PSTN via a Cisco gateway router using 2 PRIs.
• Future System: The plan is to migrate to three Cisco BE7M-M7-K9 servers and connect to the PSTN via a replacement Cisco gateway router using a SIP trunk.
• Support Needed: The government requires architecture, design, and operational support to integrate multiple remote sites into their existing VoIP deployment, which is currently being modernized.
• Pilot System: An existing pilot system is servicing two buildings. Users will be migrated to the enterprise deployment once licensing is in place.
• Legacy System: Remaining users are still on ISDN-based Tone Commanders connected to a Verizon 5ESS fiber remote. The goal is to migrate these users to the existing VoIP enterprise deployment.

This Q&A clarifies that the procurement is not for a new VoIP system but for support services related to an already procured and partially deployed system. Bidders should adjust their understanding of the opportunity based on this clarification.

Standard Practice

This document, MIL-STD-31000C, establishes the Department of Defense standard practice for Technical Data Packages (TDPs). It defines the requirements for TDPs and related data management products, ensuring a clear, complete, and accurate technical definition of an item suitable for its intended use.

• Purpose: Defines the format and content requirements for Technical Data Packages (TDPs) prepared for the Department of Defense.
• Scope: Covers TDP levels (Conceptual, Developmental, Product), types (2D, 3D), and elements (engineering design data, specifications, software documentation, etc.).
• Applicable Documents: References numerous government and non-government standards (e.g., ASME, ISO, FAR, DFARS) that bidders must adhere to when preparing TDPs.
• TDP Levels: Outlines three levels of TDPs (Conceptual, Developmental, Product) based on the progression of a design from inception to production.
• TDP Types: Details 2D and 3D TDPs, including various formats for 3D models (native, viewable, neutral).
• TDP Elements: Lists the components that constitute a TDP, such as engineering design data, specifications, and quality assurance provisions.
• Data Management: Describes TDP data management products like Technical Data Package Lists (TDPLs) and Source Control Approval Requests.
• Preparation & Management: Provides guidance on using existing data, language requirements, and protecting classified information.
• TDP Option Selection Worksheet: A critical tool (DD Form 2554) used to specify TDP requirements, tailoring, and elements for inclusion in contracts.

This standard is crucial for any opportunity that requires the submission of technical data, drawings, specifications, or other product definition information. Bidders must understand these requirements to accurately prepare and submit proposals that meet the government's technical data needs.

Form / Attachment / Pricing Sheet

This document is a Data Item Description (DID) for the Government Property Physical Inventory Count or Custodial Balance Report (DI-MGMT-80441). It provides the format and content preparation instructions for a data product required by the contract.

• Format: 80-column Electronic Accounting Machine (EAM) cards.
• Content: Details specific data fields to be included, such as Document Identifier Code (DKA for physical inventory count, DZH for custodial balance), Routing Identifier Code, National Stock Number, Unit of Issue, Quantity, Count or Balance Record Date, Lot Number, Contract Identification Number, Condition Code, and DOD Activity Address Code.
• Distribution: Statement A, approved for public release with unlimited distribution.

This document specifies the format and content for reporting physical inventory counts or custodial balances of Government property. Bidders must understand these requirements to accurately report on Government-owned materiel or Government Furnished Materiel (GFM) as stipulated in their contract. It outlines the specific data points and their coding required for these reports.

Form / Attachment / Pricing Sheet

This document is a Contract Data Requirements List (CDRL) for a Technical Data Package related to a VOIP System. It specifies the data items required from the contractor.

• Data Item No. 0001: Technical Data Package
• Subtitle: VOIP Design
• Authority: MIL-STD-31000C
• Contract Reference: PWS Para 3.1
• Frequency: ASREQ (As Required)
• Date of First Submission: 90DAC (90 Days After Contract Award)
• Distribution: TPOC and Alt TPOC are listed with 1 copy each.
• Remarks: TPOC and alternate TPOC will be identified at time of award.

This form details a specific data deliverable (Technical Data Package for VOIP Design) required under the contract. Bidders should note the submission requirements, including the deadline (90 days after award) and the authority (MIL-STD-31000C), to understand their data delivery obligations.

Other / Unclassified

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