Provide Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Surveys at the Quentin N Burdick Memorial Health Care Facility in Belcourt, ND
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Indian Health Service (IHS), specifically the Quentin N Burdick Memorial Health Care Facility (QNBMHCF) in Belcourt, ND, is soliciting proposals for Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Surveys. This is a Firm-Fixed Price, Commercial Item, Purchase Order opportunity. The solicitation is unrestricted, and proposals are due by March 21, 2026, at 12:00 PM CST.
Scope of Work
The selected contractor will provide mail-only inpatient HCAHPS surveys for the QNBMHCF. Key deliverables include:
- Conducting first and second mailings of surveys to qualified patients, with surveys completed within six weeks of patient discharge.
- Submitting quarterly reports that incorporate national, state, and agency benchmarks.
- Ensuring the contractor is CMS certified to process surveys.
- Adhering to HIPAA and Privacy Act standards.
- Submitting data to the Centers for Medicare & Medicaid Services (CMS) via QNet Exchange.
- Surveys must include 27 required questions, with the option for custom additions.
Contract Details
- Contract Type: Firm-Fixed Price, Commercial Item, Purchase Order (Non-Personal Service).
- Duration: A base year plus four (4) option years, totaling five years from the date of award.
- Set-Aside: Unrestricted. The solicitation includes clauses related to Indian Preference and Indian Economic Enterprise, and requires completion of an "Indian Economic Enterprise Representation Form" if applicable.
- NAICS Code: 541910 (Small Business Standard: $22.5 million).
- Pricing: Quoted unit pricing must be all-inclusive, covering travel, lodging, per diem, fringe benefits, federal, state, and local taxes, and all other pertinent costs.
Submission Requirements
Quotes must be submitted on company letterhead, signed, dated, and include:
- Solicitation number RFQ 75H70626Q00093.
- Company name, address, telephone number, and contact person's email.
- A technical description sufficient to evaluate compliance with requirements.
- Price and any discount terms.
- "Remit to" address if different from mailing address.
- Acknowledgment of any solicitation amendments.
- Past performance information, including recent and relevant contracts and references.
- A statement confirming agreement with all terms, conditions, and provisions. Offers will be accepted electronically via email to Farrah.Azure@ihs.gov.
Evaluation Criteria
Award will be made to the responsible offeror whose quote package is determined to be the Lowest Price, Technically Acceptable (LPTA). While technical capability, past performance, and price are considered, technical and past performance, when combined, are less important than price. The Government will evaluate offers by adding the total price for all options to the basic requirement.
Key Dates & Contact
- Proposals Due: March 21, 2026, at 12:00 PM CST.
- Questions Due: March 5, 2026, at 12:00 PM CST, submitted via email.
- Primary Contact: Farrah Azure, Purchasing Agent, Farrah.Azure@ihs.gov.
Important Notes
Offerors must have a Unique Entity ID, TIN number, and be registered with SAM.gov. No contract award will be made to entities on the OIG Exclusion List. Proposals must be firm for at least 30 days. The Invoice Processing Platform (IPP) is required for electronic invoicing.