Referral Clerk Services for the 51st Medical Group, Osan Air Base, Republic of Korea
Overview
Buyer
Place of Performance
NAICS
PSC
Set Aside
Original Source
Timeline
Qualification Details
Fit reasons
- NAICS alignment with historical contract wins in similar service areas.
- Scope strongly matches core technical capabilities and delivery model.
Risks
- Past performance thresholds may require one additional teaming partner.
- Potential clarification needed on staffing minimums before bid/no-bid.
Next steps
Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.
Quick Summary
The Department of the Army / W40M MRCO PACIFIC has issued Solicitation W81K0226QA022 for Referral Clerk Services at the 51st Medical Group, Osan Air Base, Republic of Korea. This unrestricted opportunity seeks non-personal services to support healthcare operations. Proposals are due February 17, 2026, at 10:00 AM Local Time.
Scope of Work
The contractor will provide non-personal Referral Clerk services, primarily assisting in managing referral processing and appointing to ensure patient access to care. Key tasks include:
- Coordinating and communicating with providers, nurses, and clinical staff.
- Assisting members and medical professionals throughout the referral process.
- Maintaining administrative knowledge of the TRICARE Referral process.
- Collecting and uploading medical records to GENESIS within five business days.
- Tracking specialty care referrals and managing associated data.
- Providing customer service at the Tricare front desk.
Personnel Requirements
Personnel must be proficient in English (native speaker level or TOEIC >= 800) and Korean (native speaker level or TOPIK >= 80), with waivers for native speakers having over 3 years of experience. They must possess basic computer skills, meet physical qualifications, and have a minimum of three years of experience in Referral Management, Hospital Administration, Healthcare Administration, or medical customer service within the last five years.
Contract & Timeline
- Contract Type: Firm Fixed Price.
- Period of Performance: A base year (April 1, 2026 - March 31, 2027) and four one-year option periods, totaling up to 66 months.
- Set-Aside: Unrestricted.
- NAICS Code: 561110 (Small Business Size Standard).
- Offer Due Date: February 17, 2026, 10:00 AM Local Time.
- Published Date: February 1, 2026.
Submission & Evaluation
Quotes must be submitted via email to tina.w.koike.civ@health.mil. Submissions should be in English, with pricing in U.S. Dollars, and organized into three volumes: Administrative, Technical, and Price. Award will be made to the lowest-priced technically acceptable quoter, based on evaluation of Technical Capability (Factor 1) and Price (Factor 2).
Additional Notes
The solicitation incorporates various FAR clauses by reference, including 52.212-1, 52.212-3, 52.212-4, and 52.212-5, along with specific clauses related to TCC, PII, PHI, AT/OPSEC, security, and local Korean regulations. Offerors must ensure compliance with all applicable federal, state, and local regulations.