SP4701-26-R-0002 -RFP-ERP Cloud Hosting and Subscription Licenses with Managed Services

Form / Attachment / Pricing Sheet

This document, "Attachment F - DLA Cloud Systems," lists systems that may be relevant to the DLA Cloud Systems opportunity. It serves as a reference for potential system names and their associated organizational codes.

• The attachment is divided into two main sections: "SAP Application (HEC Services)" and "Non-SAP Application – (EX Services)".

• Each section lists specific software applications and systems.

• Associated with each system is an "J6 Org" code (e.g., J62E, J62EC, J62P, J62K, J62F).

• This document provides a list of systems and their organizational codes that may be in scope for the DLA Cloud Systems opportunity.

• Bidders should review this list to understand the potential technology landscape and associated identifiers relevant to the contract.

• The document notes that if system names change during the task order, the new name will replace the old, indicating a need to stay updated on system nomenclature.

Form / Attachment / Pricing Sheet

This document provides an example template for an Authorized Service Interruption (ASI) Notification. It outlines the required information and procedures for notifying relevant parties about planned service interruptions, particularly for mission-critical maintenance.

• ASI Notification Details: Includes routine ASI notification, CRQ number, date, and a description of the maintenance (e.g., VPN cipher remediation tech refresh).
• Maintenance Schedule: Specifies the primary date and time for the interruption.
• Affected Systems/Applications: Lists the specific applications, systems, or services that will be impacted or unreachable.
• Impact Assessment: Requires detailing the impact on DODIN services and operational missions.
• Contact Information: Designates Maintenance POC, Requestor, and Site POC.
• Process: Outlines required notifications and confirmations with the DLA SID (Service Integration Division) before and after the maintenance.
• Restoral Plan: Describes the plan to roll back devices to a previous version if necessary.

While this document is an example notification and not a direct requirement for bidders, it provides insight into the operational procedures and communication protocols expected during maintenance activities that might affect services relevant to the opportunity. Understanding these processes can help bidders anticipate potential service impacts and align their operational plans.

Form / Attachment / Pricing Sheet

This document, "Attachment B - REVISED Bill of Materials.xlsx", provides a detailed breakdown of materials and their associated pricing information. It is intended for bidders to use in preparing their proposals, likely for cost estimation and pricing structure.

• Material Identification: Each item is listed with a unique material number.
• Price List Item: Describes the specific SAP product or service.
• Availability Status: Indicates availability across different SAP environments (NS2 IL5, IL4, CIE, Commercial, CRE).
• Pricing Tiers: Details pricing based on volume tiers for various metrics (e.g., Full Use Equivalent, Document, User, Resource, Transaction, Cost of Goods, Spend, Active User, etc.).
• Monthly Blocks: Specifies the cost in monthly blocks for different usage levels.
• Metric: Defines the unit of measure for pricing (e.g., Full Use Equivalent, Document, User).
• Tier From/To: Indicates the range of usage for each pricing tier.
• Min. Blocks: The minimum number of blocks required for a given tier.

This revised Bill of Materials is crucial for bidders to accurately price their proposed solutions. It outlines the cost structure for various SAP products and services based on usage tiers, enabling bidders to calculate their total bid price and understand the cost implications of different service levels. Bidders must carefully review this document to ensure their pricing is competitive and accurately reflects the anticipated usage of the specified SAP solutions.

Statement of Work (SOW) / Performance Work Statement (PWS)

This document outlines the requirements for SAP NS2 RISE Cloud Services to host the Defense Logistics Agency's (DLA) Enterprise Resource Planning (ERP) environment in the cloud and support continued operations.

• Procurement and utilization of SAP NS2 PCE RISE Cloud Services, Multi-Tenant Cloud Services, Professional Services, and Premium Engagement Services.
• Services will support DLA's ERP environment, which is primarily based on SAP software with supplemental Non-SAP applications.
• The goal is to establish end-to-end processes for logistics and financial reporting, streamline data usage, reduce inefficiencies, and enable resource monitoring and decision-making.
• The scope includes Impact Level 4 certification in the SAP NS2 Cloud for SAP NS2 PCE RISE.

Not explicitly detailed in this section, but the objective implies a need for effective and efficient operations.

• The PWS is for continued sustainment operations in GovCloud.

• Specific contract period of performance is not detailed in this excerpt.

• Services must include Subscription Licenses and Support for SAP® RISE.

• The SAP NS2 RISE Cloud Services can be procured under a Commit-to-Consume (C2C) model or a Fixed Price model via Task Order.

• SAP NS2 Multi-Tenant Cloud Services can only be procured under a Fixed Price model via Task Order.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding Solicitation SP470126R0002, specifically addressing concerns related to the Performance Work Statement (PWS), Bill of Materials (BOM), pricing, service level agreements, terms and conditions, and evaluation criteria.

• PWS Requirements: DLA has reviewed its requirements, and the PWS, as amended by Solicitation Amendment 0005, reflects all mandatory items. The government considers the current PWS to contain all mandatory items.
• Bill of Materials (BOM): DLA has reviewed its requirements, and the BOM, as amended by Solicitation Amendment 0005, reflects all mandatory items. Vendors should refer to the amended BOM.
• Pricing (Rate Card): The "Rate Card" is specific to products proprietary to SAP/NS2. A credit of $1 U.S. dollar can be charged against services defined in the delivered "Rate Card".
• Service Level Agreements (SLA): DLA requires 99.9% uptime for active production workloads. Infrastructure and services are not factored into this percentage during build-out phases until they become live for production.
• Terms and Conditions: Vendors seeking exceptions or proposing replacements to the solicitation's terms and conditions must submit these with their full proposal. The government has not vetted SAP's proposed standard terms and conditions.
• Evaluation Criteria: Evaluation criteria are detailed in Section M of the solicitation (SP470126R0002, page 110).

This Q&A document clarifies specific aspects of the solicitation, particularly concerning the PWS, BOM, pricing structure, SLA definitions, and contract terms. Vendors should ensure their proposals address these clarifications and align with the information provided in Amendment 0005. The evaluation criteria are explicitly referenced in Section M.

Amendment / Modification

This amendment (0005) to Solicitation SP4701-26-R-0002 makes the following key changes:

• Proposal Due Date Extended: The proposal due date has been extended to June 17, 2026, at 5:00 PM EST.
• Q&A Responses Incorporated: Responses to offeror questions are provided and incorporated into the solicitation.
• Schedule of Services Updated: New CLINs have been added for Multi-tenant Cloud (MTC) Services, Private Cloud Edition (PCE) Commit to Consume (C2C) Cloud Services, Professional Services, and Other Direct Costs (ODCs).
• Performance Work Statement (PWS) Revised: Attachment 1, the PWS, has been updated and replaces the previous version. It must be used for proposal preparation.
• Bill of Materials (BoM) Revised: Attachment B, the BoM, has been updated and replaces the previous version. It must be used for proposal preparation.
• New Attachments Added: Attachment E (Authorized Service Interruption Notification Example) and Attachment F (DLA Cloud Systems) have been added.
• Special Contract Requirements Updated: Section H now includes updated Cyber and Audit Requirements.
• Instructions Revised: Section L has been updated to extend the Q&A period, revise proposal submission methods, extend the proposal due date, and include a K-Rate submission requirement.
• Evaluation Criteria Updated: Section M now includes evaluation of K-Rates and guidance on non-Government advisory support personnel during technical evaluation.
• FAR Updates Incorporated: Revolutionary FAR Overhaul (RFO) updates have been incorporated into solicitation provisions and contract clauses, with obsolete clauses removed.

Sections B, G, H, I, K, L, M, Attachment 1 (PWS), Attachment B (BoM), and various solicitation provisions and contract clauses have been affected or updated. New Attachments E and F have been added.

Offerors must update their proposals to reflect all changes. Proposals previously submitted that do not incorporate these revisions will be considered incomplete. Offerors must acknowledge receipt of this amendment. Failure to do so may result in the offer being deemed non-responsive.

Amendment / Modification

This amendment modifies solicitation SP4701-26-R-0002, dated January 29, 2026.

• The DoD SAFE "Drop-Off Request" date has been extended to Monday, March 9, 2026, at 12:00 PM EST.

• The due date for the submission of offers has been extended to Wednesday, March 11, 2026, at 12:00 PM EST.

• Item 11 (This item only applies to amendments of solicitations) is updated to reflect the extended dates.

• The deadline for submitting offers has been extended to March 11, 2026.

Amendment / Modification

This amendment modifies solicitation SP4701-26-R-0002.

• The due date for submission of questions has been extended to Monday, March 2, 2026, at 5:00 PM EST.
• The DoD SAFE "Drop-Off Request" date has been extended to Monday, March 2, 2026, at 5:00 PM EST.
• The due date for submission of offers has been extended to Wednesday, March 4, 2026, at 12:00 PM EST.

This amendment affects the deadlines for questions, DoD SAFE "Drop-Off Request", and offer submissions.

Proposal deadlines and related submission dates have been extended as detailed above.

Amendment / Modification

This amendment modifies the solicitation by extending several key dates:

• The due date for submitting questions has been extended to Friday, February 20, 2026, at 12:00 PM EST.

• The DoD SAFE "Drop-Off Request" date has also been extended to Friday, February 20, 2026, at 12:00 PM EST.

• The due date for the submission of offers has been extended to Thursday, February 26, 2026, at 12:00 PM EST.

• Item 14: Description of Amendment/Modification

• The deadline for submitting questions is extended to February 20, 2026.

• The deadline for submitting offers is extended to February 26, 2026.

Justification and Approval for Other Than Full and Open Competition

This document justifies the use of other than full and open competition, specifically FAR 6.302-1, for the acquisition of brand-name "System Applications and Products (SAP)" Enterprise Resource Program (ERP) Cloud Hosting and Subscription Licenses with Managed Services. This procurement is for SAP cloud services delivered via a Software-as-a-Service (SaaS) model to support DLA's mission-critical SAP Platform (J62X) workloads.

• Acquisition of SAP ERP Cloud Hosting, Subscription Licenses, and Managed Services.

• Services to support DLA's mission-critical SAP Platform (J62X) workloads.

• The environment will support multiple ERP applications integrated with DLA's existing SAP infrastructure.

• Services include Cloud Hosting and Subscription Licenses with Managed Services for SAP and non-SAP applications.

• Specific components include Procurement for Public Section (PPS) Licenses, Business Technology Platform (BTP) Work Zone Tool, and Integrated Business Planning (IBP) Licenses.

• Contract type: Firm-Fixed Price (FFP).

• Vehicle: Single Award Indefinite Delivery Indefinite Quantity (IDIQ).

• Period of Performance: 7-year ordering period, consisting of a 12-month base period and six (6) 12-month option periods.

• Base Period: March 29, 2026 - March 28, 2027.

• Option Periods: Extend annually through March 28, 2033.

• This document is a justification for sole-source procurement, not a solicitation for proposals.

• Market research was conducted, including an RFI posted in October 2024, with 17 responses received.

• The contracting officer will determine prices to be fair and reasonable using various price analysis techniques.

• This procurement is being conducted using other than full and open competition due to the unique capabilities of SAP.

• SAP (through its subsidiary SAP National Security Services, Inc. - SAP NS2) is identified as the only source capable of providing the required services due to proprietary technology, native integration, SaaS delivery model requirements, and specialized security/compliance capabilities.

• The overall estimated dollar value and contract ceiling are redacted.

• Efforts will be made to survey the market for future acquisitions to ensure fair opportunity.

• Requirements will continue to be posted on SAM.gov.

Amendment / Modification

This amendment modifies the solicitation by extending several key dates:

• Questions Submission Deadline: Extended to 12:00 PM Eastern Standard Time (EST) on Friday, February 13, 2026.
• DoD SAFE "Drop-Off Request" Date: Extended to 12:00 PM EST on Friday, February 13, 2026.
• Offers Submission Deadline: Extended to 9:00 AM EST on Wednesday, February 18, 2026.

This amendment affects the submission deadlines for questions and offers, as well as the DoD SAFE "Drop-Off Request" date.

Bidders are granted additional time to submit questions, request drop-off, and submit their final offers. All other terms and conditions of the original solicitation remain unchanged.

Form / Attachment / Pricing Sheet

This document, "Attachment A - DLA Managed Definitions and Systems," provides definitions for terms and lists systems related to ERP Cloud Hosting and Subscription Licenses with Managed Services. It serves to clarify terminology and identify specific systems relevant to the opportunity.

Definitions:

• Covers terms such as 'Agreed Downtime,' 'Authorized Users,' 'Cloud Computing' (including SaaS, PaaS, IaaS), 'Disaster Recovery,' 'Downtime,' 'Emergency Downtime,' 'Excluded Downtime,' 'Final Resolution,' 'High Availability,' 'Infrastructure OS and DB Support,' 'Initial Resolution,' 'Incident,' 'Incident Response Time,' 'Licensed Software,' 'Local Time,' 'Monthly Service Fees,' 'Policy,' 'Recovery Time Objectives,' 'Response Time,' 'Scheduled Downtime,' 'Service Request,' 'System,' 'Total Minutes in the Month,' 'Uptime,' and 'UTC.'
• These definitions are crucial for understanding the service level agreements, performance metrics, and operational expectations.

DLA Managed Services Definitions and Systems:

• Details specific definitions related to cloud computing and service management.

DLA Cloud Systems:

• Lists various SAP applications (HEC Services) and Non-SAP Applications (EX Services) along with their corresponding system identifiers (e.g., J6 Org, J62X, J62XF).
• This section is important for identifying the specific software and systems that are part of the managed services.

This attachment is essential for bidders to understand the precise language and technical systems referenced in the solicitation or other related documents. A clear understanding of these definitions and system names will aid in accurately preparing proposals, understanding performance requirements, and ensuring compliance with the contract's technical specifications.

Form / Attachment / Pricing Sheet

This document, "Attachment D: DLA Service Level Agreements," outlines the performance standards, metrics, and responsibilities for Managed Services provided to the Defense Logistics Agency (DLA) for ERP Cloud Hosting and Subscription Licenses. It establishes minimum acceptable service levels and the framework for performance measurement.

• Definitions: Clarifies terms such as Service Request, Incident, Business Day, Response Time, Initial Resolution, Final Resolution, Uptime, and Scheduled Downtime.
• Service Request Resolution Levels: Defines performance metrics for Service Requests based on priority (Low, Medium, High), including Response Time, Initial Resolution Time, Final Resolution Time, and compliance percentages.
• Incident Resolution Levels: Defines performance metrics for Incidents based on severity (Low, Medium, High, Critical), including Response Time, Initial Resolution Time, Final Resolution Time, and compliance percentages.
• System Availability (Uptime): Specifies minimum Uptime targets for Production (99.9%) and Non-Production (95.0%) environments, along with maximum allowable downtime.
• Business Support Availability: Guarantees 24x7x365 availability of qualified support representatives and outlines measurement methods.
• Service Credits: Details conditions and percentages for service credits applicable to Production and Non-Production environments if Uptime targets are not met, as well as for Response Time and Resolution Time exceeding targets.
• Rate Card and Pricing: Describes the requirement for a comprehensive Rate Card detailing fixed rates for all Services, including Service Name, Description, Unit of Measure, Pricing Structure, Rate, SLA Reference, and any minimum commitments. It also covers the process for introducing new services and rate adjustments.

This document is crucial for bidders as it defines the expected service levels, performance metrics, and potential financial penalties (service credits) associated with the managed services. Understanding these SLAs is essential for accurately pricing services, defining operational capabilities, and ensuring compliance with government expectations. The Rate Card section is particularly important for understanding the pricing structure and how new services will be handled.

Questions & Answers / Clarifications

This document, "Attachment C: DLA Management 10 Questions," appears to be a set of questions or a checklist related to incident management for ERP Cloud Hosting and Subscription Licenses with Managed Services. It outlines specific information required for reporting and resolving incidents.

• Incident Detection: How was the incident discovered (verbal, phone, email, monitoring tool)? If not detected by a tool, why not, and can the system be instrumented to prevent future outages?
• Incident Description: What specifically occurred, including whether it was an outage or degradation, and its impact on users.
• Resolution Actions: What steps were taken to resolve the incident, by whom, and what are the next steps with an estimated timeline?
• Extended Outages: For outages/degradations over two hours, details and reasons are required.
• System Changes: Inquiry about recent changes or Engineering Change Requests (ECRs) to the system.
• Root Cause Analysis: Identification of the root cause, responsible organization, and actions taken if the root cause is unknown.
• Past Incidents: Awareness of similar recent incidents.
• Preventative Measures: Plans and timelines for preventing reoccurrence.
• Resolution Statement: If resolved, a statement from the ITSM/DISA ITSM is required (TBD).

This document provides specific details and questions that potential bidders may need to address or consider in their proposals, particularly concerning incident response, reporting, and system management capabilities for ERP Cloud Hosting and Subscription Licenses.

Form / Attachment / Pricing Sheet

This document, "Attachment B - BOM.xlsx", provides a detailed Bill of Materials (BOM) and solution phasing dates for various IT solutions. It outlines the planned start and end dates for different solution components across multiple fiscal years, along with associated assumptions and technical specifications.

• Solution Phasing Dates: Details planned implementation timelines for solutions such as S/4HANA, Legacy BW, BW on HANA, SRM, PLM, and others, spanning from Year 1 (2026) to Year 7 (2033).
• Bill of Materials (BOM): Includes pricing information for various SAP solutions (e.g., SAP ERP, S/4HANA Cloud, Data Services, BusinessObjects) with metrics like FUE Users, Spend Volumes, and GB of Memory.
• Landscape Details: Provides technical specifications for different solutions, including Tier Type (PRD/non-PRD), DB or App Server, Memory Size, Quantity, and Start/End dates for each component.
• Assumptions and Notes: Contains specific conditions or remarks related to the implementation and licensing of certain solutions.

This document is crucial for potential bidders as it provides insight into the scope, timeline, and technical infrastructure requirements for the opportunity. It details the expected duration of various IT components, licensing models, and hardware specifications, which are essential for understanding the scale and complexity of the project and for preparing accurate proposals and pricing.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) details the scope of work for the Defense Logistics Agency's (DLA) Enterprise Resource Planning (ERP) program, specifically focusing on SAP® RISE Cloud Hosting Licenses and Maintenance to support DLA's ERP environment in the cloud. The objective is to ensure continued sustainment operations in GovCloud with Impact Level 4 certification.

• Cloud Hosting: Provision of a FedRAMP Impact Level 4 (IL4) certified cloud computing environment for SAP and non-SAP applications. This includes various environments such as Sandbox, Development, System Test, Stage, Production, High Availability (HA), and Continuity of Operations (COOP). The environment will be hosted on Amazon Web Services (AWS) NS2 Secure HANA Cloud (SHC).

• Managed Services: Provision of managed services for DLA ERP Cloud environments, including environment planning, capacity management, performance monitoring, service delivery, application administration, patching, ticket resolution, and code scanning/pen testing.

• Cybersecurity: Adherence to stringent cybersecurity requirements, including FedRAMP IL4 certification, NIST standards, DoD security policies, and various regulations. This encompasses audit and event log management, vulnerability assessment, malware protection, incident response, and continuous monitoring.

• Licensing: Continued licensing for the DLA ERP Environment, with clear definition of available licenses and associated costs.

• The PWS references Attachment D for specific Service Level Agreements (SLAs) and metrics, including system availability, incident reaction times, recovery time objectives (RTO), and recovery point objectives (RPO).

• Specific metrics are defined for incident management, including Very High, High, Medium, and Low priority incidents, with defined response and resolution times.

• Period of Performance (POP): The PWS outlines a Base Period of 12 months with six 12-month option periods, totaling a 7-year duration.

• Place of Performance: Primarily at the Contractor's site. Access to government systems or contracted environments requires adherence to security protocols.

• Award Type: Commit-to-consume model under an Indefinite Delivery Indefinite Quantity (IDIQ).

• Staffing: Maintenance of a staffing plan detailing assigned personnel, roles, and hours.

• Reporting & Deliverables: Various reports and deliverables are required, including hardware/server lists, software and licensing reports, cloud services lists, disaster response plans, audit logs, and monthly status reports.

• Data Rights: Government retains data rights for all data stored, applied, written, used, installed, or developed on government-owned systems.

• Cybersecurity Certifications: Contractor personnel must possess required 8570/8140 certifications.

• Compliance: Adherence to all applicable federal, state, and local laws, ordinances, and regulations.

Solicitation / RFP / RFQ

This Request for Proposal (RFP) is for ERP Cloud Hosting and Subscription Licenses with Managed Services. The Program Executive Office Enterprise Information System, SAP Platform, requires firm-fixed-price SAP® RISE Cloud Hosting Licenses and Maintenance to host DLA's ERP environment in the cloud and support continued operations. The resultant contract award will be a Firm-Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ) contract.

• The core requirement is for SAP® RISE Cloud Hosting Licenses and Maintenance.

• A detailed breakdown of requirements is provided in the attached Performance Work Statement (PWS).

• Contract Type: Firm-Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ).

• Period of Performance: A 7-year period, including a 12-month Base Period and six (6) 12-month Option Periods.

• Maximum Dollar Value: $903,000,000.00 ceiling for all orders placed against the IDIQ contract.

• Guaranteed Minimum: $100,000.00.

• Proposal Submission Deadline: February 12, 2026, at 5:00 PM EST.

• Proposals must be submitted electronically via DoD SAFE.

• Evaluation Criteria: Proposals will be evaluated based on two factors: Technical Approach and Price. Award will be made to the offeror with the best combination of a reasonably priced, technically acceptable offer that conforms to the solicitation requirements.

• Offerors must notify the Contracting Officer via email by 5:00 PM EST on February 5, 2026, to initiate a "Drop-Off Request" via the DoD SAFE system.

• The acquisition is UNRESTRICTED.

• NAICS Code: 513210, with a size standard of $47.0 Million.

• The solicitation number is SP4701-26-R-0002.

• The Contracting Officer is Cecilia Geraghty (Cecilia.Geraghty@dla.mil, (445) 737-7424).

• Section L provides detailed "Instructions to Offerors."

• Section M outlines the "Evaluation Factors for Award."

Solicitation / RFP / RFQ

This document is a synopsis and solicitation for brand-name "System Applications and Products (SAP)" Enterprise Resource Planning (ERP) Cloud Hosting and Subscription Licenses with Managed Services. The Defense Logistics Agency (DLA) requires these services to support its mission-critical SAP Platform (J62X) workloads, which are essential for the agency's primary business systems and the Department of Defense (DoD).

• Procurement of SAP ERP Cloud Hosting and Subscription Licenses.

• Provision of Managed Services for the SAP cloud environment.

• Services will be delivered via a Software-as-a-Service (SaaS) model.

• The environment must support multiple ERP applications integrated with DLA's existing SAP infrastructure.

• Contract Type: Indefinite Delivery Indefinite Quantity (IDIQ).

• Contract Maximum: $903,000,000.00.

• Period of Performance: Not explicitly stated, but the solicitation year is 2026.

• Proposed Solicitation Number: SP4701-26-R-0002.

• Closing Response Date: January 28, 2026.

• Evaluation criteria and proposal submission instructions are not detailed in this document.

• Set-aside Status: N/A.

• Contracting Office: DLA Contracting Services Office – Philadelphia.

• Contact Person: Cecilia F. Geraghty (Cecilia.Geraghty@dla.mil).

• Place of Performance: Contractor site.