World Trade Center Health Program - National Program Administrator

Form / Attachment / Pricing Sheet

This document is a template for an Individual Subcontracting Plan, required for contracts exceeding $750,000 ($1,500,000 for construction) where small businesses are excluded. It outlines the minimum requirements of FAR Subpart 19.7 and is recommended by HHS OSDBU for offerors to submit proposed plans.

• Project Information: Includes Solicitation/Contract No., Title of Acquisition, Contractor's Name, Period of Performance, and Total Contract Amount (with options).
• Subcontract Plan Requirements: Details the essential information needed for the plan, including goals for various small business categories (SB, SDB, WOSB, HUBZone, VOSB, SDVOSB) and "Other" than small businesses.
• Methodology for Goal Development: Requires a description of how goals were identified and potential sources were determined.
• Indirect Costs: Specifies whether indirect costs are included in subcontracting goals and how they are determined.
• Subcontracting Program Administrator: Requires information about the individual responsible for administering the subcontracting program, including their duties and responsibilities.
• Efforts to Ensure Small Business Participation: Outlines required outreach and internal efforts to ensure small businesses have an equitable opportunity to compete for subcontracts.
• Flow Down Clause: Specifies the inclusion of FAR 52.219-8 in acquisitions exceeding the simplified acquisition threshold.
• Reporting and Cooperation: Assurances of cooperation, submission of periodic reports (ISR and SSR), and timely payments to subcontractors.
• Record Keeping: Acknowledgment of record-keeping obligations to demonstrate compliance.
• Assurances: Contractor assurances regarding good faith efforts, explanations for failure to acquire, and non-prohibition of subcontractor discussions with the Contracting Officer.
• Signature Page: For contractor representation of compliance and submission details.

This document is crucial for bidders to understand the subcontracting requirements and goals associated with the opportunity. It details the types of small businesses the government aims to subcontract with and the reporting obligations. Bidders must review this template to ensure their proposed subcontracting plan, if required, meets all specified criteria and to understand the government's expectations for small business utilization.

Amendment / Modification

This amendment (00004) to solicitation 75D301-26-R-73374 makes the following changes:

• Subcontracting Plan Submission: Due to issues with the SBCX system, offerors must now submit their subcontracting plans via email to the listed parties.

• Point of Contact Update: David Eccleston has replaced Megan Kelly as the primary Point of Contact (POC) for this requirement. Interested offerors should direct all correspondence to David Eccleston (Contracts Specialist) and Liubov Kriel (Contracting Officer).

• Acknowledgement of Prior Amendments: By executing this amendment, offerors acknowledge receipt of Amendments 0001, 0002, and 0003.

• Subcontracting Plan submission process.

• Points of Contact for the requirement.

• Proposal Deadline: There is no extension to the proposal receipt date. Proposals remain due no later than 10 AM EST on Monday, February 9, 2026.

• Attachments: The HHS Subcontracting Template is listed as an attachment with this amendment.

Questions & Answers / Clarifications

This document contains questions submitted by potential bidders and the government's responses, clarifying various aspects of the solicitation.

• TIMS and TIPR Format: No specific format is required for the Transition-In Master Schedule (TIMS) or Transition-In Progress Report (TIPR); the content is specified, and the format will be agreed upon post-award.
• Milestone Criteria: Milestone criteria can be tied to the completion of specific, measurable deliverables. Section 8.2 - Deliverables 4.1 and 4.5 delivery can be used as part of Milestone criteria payment.
• Labor Hours Ceiling: The program bases its ceiling on 1,880 hours per year. Bidders should provide estimates based on their understanding of the requirement.
• Systems Security Plan (SSP) Due Date: The SSP is due within 60 days after contract award, not with proposal submission as initially indicated in one section. Clarification has been made in RFP Clause - HHSAR 352.239-76.
• 2025 Volume Estimates: Multiplying the 8-month volumes by 150% is acceptable for estimating cumulative 2025 totals.
• Key Personnel: The program requires at least three key personnel: Contract Administrator, Program Manager, and Clinical Director. Alternates are not requested, but offerors may propose other supporting roles.
• Provider Qualifications: Staff proposed must have appropriate education, licensure, training, and experience aligned with the PWS scope and complexity.
• TPA Contractor Portal: The TPA Contractor Portal is the primary mechanism for accessing utilization management, claims, and prior authorization information. The NPA is responsible for care coordination activities, including communication with members and providers.
• HIPAA Authorizations: Members can authorize individuals to access their PHI via a HIPAA authorization separate from the Designated Representative appointment. Specific forms are available.
• Provider List Validation: The TPA is responsible for validating, monitoring, and maintaining the list of EPN + NPN providers, including credentialing. The NPA is responsible for reviewing the list and determining which NPN providers to enroll as WTC prescribers.
• Member Crisis Response: In a mental health crisis, the program may provide the member with the crisis line, contact the member's CCE/NPA, or facilitate a callback, with the member's consent. Follow-up is conducted within 24 hours.
• Care Coordination Team: The UM/CM Care Coordination/Case Management should include qualified staff such as registered nurses, social workers, and non-licensed personnel. Physician participation is not required.
• Medical Records Release: Medical records generally releasable to members include monitoring exam reports and labs. Mental health records are generally not releasable unless specifically authorized and upon consultation with the treating provider.
• Minimum Essential Coverage (MEC) Validation: The NPA would rely on self-attestation, but the Program is exploring additional data sources for validation. Vendors may be asked to work with members to clarify other benefits.
• BEAST Assessments: While BEAST may be administered in various formats, the review of completed assessments and subsequent benefits counseling must be conducted exclusively by a licensed social worker.
• Exposure Assessments & MHQ: These are administered via an interviewer only.
• Post-Discharge Outreach: No post-discharge follow-up is needed for non-certified conditions.
• Inpatient/Institutional Reviews: The TPA will conduct both concurrent and retrospective reviews for all inpatient admissions.
• System Connections: Awarded contractors will receive available information regarding current system connections, data feeds, and dependencies upon award.
• Data Discrepancies: Clarifications are provided regarding discrepancies in member counts across different tables and the drivers for changes in case management numbers.
• PA3 Requests: Table 2 on the UM tab represents PA3 related data only, and the government confirms a typographical error in a previous reference to PA2.

These clarifications address specific questions regarding requirements, data, and processes, which may impact how bidders prepare their proposals and understand the scope of work.

Questions & Answers / Clarifications

This document contains responses from the government to questions submitted by potential offerors regarding the solicitation for the National Program Administrator (NPA) for the WTC Health Program.

• Incumbent Contractor: The services are part of a new requirement based on restructuring and implementation of existing and new program processes, not an incumbent contract.
• Technical Guidance Documents (TGDs): All available TGDs have been provided with the solicitation. Offerors should use the PWS and QASP as authoritative sources.
• Proposal Submission Deadline: The submission date has been extended to February 9, 2026, at 10 AM.
• Technical Approach for Section 4.4: Clarification has been added to the RFP (Pages 151-152) regarding the inclusion of technical approaches for Section 4.4 (Areas of Assistance) within Volume 3 (Staffing Approach).
• Provider Network: The TPA Contractor will develop a Nationwide Provider Network consistent with contract requirements.
• Elevated Privileges: Elevated privileges are acceptable as long as they are documented and noted in the Security Assessment and Authorization (SA&A) package, adhering to the least privilege principle.
• Data Segregation: Program information shall not be commingled with data from other clients to ensure segregation during audits and access.
• System Security Plan (SSP) and Authorization to Operate (ATO): The SSP is due within 60 days after contract award. The initial ATO package is due within 45 calendar days after award. The government will not reframe these timelines.
• Subcontracting Plan Evaluation: The Contracting Office will confirm receipt, and the Small Business Administration will evaluate the plan.
• Ad Hoc Reports: Offerors should assume approximately 8 ad hoc reports annually of moderate-to-high complexity.
• System Security Plan (SSP) Submission: The SSP is due within 60 days after contract award, not with the proposal submission.
• Data Volume Estimates: For 2025 data, multiplying 8-month volumes by 150% is acceptable to estimate total volumes.
• Key Personnel: The Program has identified three required key personnel roles: Contract Administrator, Program Manager, and Clinical Director. Offerors may propose other supporting roles. Alternate key personnel are not requested.
• Provider Network Adequacy: The TPA Contractor must maintain network adequacy, with specific radii for urban and rural areas, and address provider gaps within defined timelines.
• Case Management Data: Clarification provided on differences between average case management numbers and snapshots in time, and reasons for data changes.
• PA3 Requests: Table 2 in ATT022 focuses on PA3 requests, not PA2. Typographical errors have been corrected.

These Q&As provide critical clarifications on contract requirements, submission details, and technical aspects, directly impacting how offerors should prepare their proposals and understand the scope of work. Key changes include an extended proposal deadline and clarifications on technical approach documentation and security requirements.

Amendment / Modification

• Provides additional Questions and Answers (Q&A) that were omitted from Amendment 0002.

• Updates the primary Point of Contact (POC) for this requirement. David Eccleston replaces Megan Kelly.

• Lists the new POCs for correspondence: David Eccleston (Contracts Specialist) and Liubov Kriel (Contracting Officer).

• Confirms that the proposal receipt date has not been extended and remains 10 AM EST on Monday, February 9, 2026.

• States that executing this amendment serves as acknowledgment of receipt for Amendments 0001 and 0002.

• New attachments are provided: "NPA Questions and Answers January 27" and "NPA Questions and Answers – Complete".

• Contact information for the primary POC has been updated.

• Proposal deadline remains unchanged.

• Offerors must acknowledge receipt of this amendment with their proposal submission.

Amendment / Modification

This amendment (00002) to Solicitation 75D301-26-R-73374 serves several purposes:

• Provides answers to all questions submitted by offerors via an attached Question and Answer document.

• Posts a revised copy of the solicitation with throughout-revised sections. Offerors must thoroughly review all changes.

• Extends the proposal receipt date to 10 AM EST on Monday, February 9, 2026.

• Acknowledging this amendment serves as acknowledgment of Amendment 0001.

• The entire solicitation document has been revised. A version with changes highlighted in red font and deletions in strikethrough, as well as a clean version, are posted.

• New and revised attachments have been included.

• The proposal deadline has been extended to February 9, 2026.

• Offerors are instructed to review all changes to the solicitation and its attachments before submitting their proposals.

Solicitation / RFP / RFQ

This solicitation is a combined synopsis/solicitation for commercial products or services for the World Trade Center Health Program National Program Administrator. The Centers for Disease Control and Prevention (CDC) intends to award a hybrid (firm-fixed-price, time and materials) contract. This announcement constitutes the only solicitation, and offers are being requested; a separate written solicitation will not be issued.

Services to be provided include:

• Transition-In services (Months 1-12)

• Sustainment services (Base Period: March 18, 2026 - March 17, 2027; Option Periods 1-4: March 18, 2027 - March 17, 2031)

• Travel (non-conference) in accordance with Federal Travel Regulation, requiring prior written approval from the COR.

• Contract Type: Hybrid (Firm-Fixed-Price, Time and Materials)

• Period of Performance: Base Period (March 18, 2026 - March 17, 2027) plus four Option Periods (March 18, 2027 - March 17, 2031).

• The solicitation incorporates provisions and clauses by reference, accessible at www.acquisition.gov.

• Questions Deadline: Monday, January 5, 2026, by 10:00 AM EST.

• Proposal Submission Deadline: Monday, February 9, 2026, by 10:00 AM EST.

• Proposals must be submitted via email to Megan Kelly (xvp9@cdc.gov) and Liubov Kriel (vyhl@cdc.gov).

• When submitting proposals, include "Solicitation #75D301-26-R-73374" in the subject line.

• Detailed proposal preparation instructions and basis of evaluation are in Sections H & I.

• This acquisition is not set-aside for small business concerns.

• Key terms are defined in ATT001_NPA_Glossary.

• Points of Contact: Megan Kelly (Contracting Officer), Liubov Kriel (Contracting Officer), and David Eccleston (Contracts Specialist).

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation (Request for Proposal - RFP) for commercial products or services for the World Trade Center Health Program National Program Administrator (NPA). The Centers for Disease Control and Prevention (CDC) intends to award a hybrid contract (firm-fixed-price, time and materials) to provide these services.

• Services for the World Trade Center Health Program National Program Administrator.

• The Performance Work Statement (PWS) in Section E details the scope of work, including transition-in, sustainment, and transition-out phases.

• Key areas of assistance include general member services, care coordination, monitoring/diagnostic/screening services, treatment eligibility determinations, treatment services, managed care operations, and pharmacy benefit support.

• Specific requirements include data management, security protocols (HIPAA, PII, CUI), and adherence to accessibility standards (Section 508).

• Contract Type: Hybrid (Firm-Fixed-Price, Time and Materials).

• Period of Performance: Base Period (March 18, 2026 – March 17, 2027) with four Option Periods (through March 17, 2031).

• Proposals are due by 10:00 AM EST on February 9, 2026.

• Proposals must be submitted via email to xvp9@cdc.gov with the subject line: Solicitation #75D301-26-R-73374.

• Evaluation factors, in descending order of importance, are: Technical, Past Performance, and Cost. Technical and Past Performance are more important than Cost.

• Questions regarding the solicitation are due by January 5, 2026, 10:00 AM EST, via email to Megan Kelly (xvp9@cdc.gov) and Liubov Kriel (vyh1@cdc.gov).

• This acquisition is not set-aside for small business concerns.

• The solicitation incorporates numerous FAR and HHSAR clauses by reference.

• Key attachments include the Glossary, Quality Assurance Surveillance Plan (QASP), Labor Categories, and various Technical Guidance Documents (TGDs).

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the solicitation for the National Program Administrator (NPA) for the WTC Health Program. It clarifies requirements, submission details, and operational aspects.

• Contractor Status: The contract is a new requirement, not an extension of an incumbent.

• Technical Guidance Documents (TGDs): All available TGDs have been provided with the solicitation; offerors should use the PWS and QASP as authoritative sources.

• Proposal Deadline: The proposal submission deadline has been extended to February 9, 2026, at 10 AM.

• Technical Approach: The solicitation provides instructions for addressing technical approaches in Volume 2 (Infrastructure, Resources, and Functionalities) and Volume 3 (Staffing Approach), covering areas outlined in Sections 4.3 and 4.4 respectively.

• Provider Network: The TPA Contractor will develop a Nationwide Provider Network consistent with contract requirements.

• Elevated Privileges: Using elevated privileges in line with the least privilege principle is acceptable, provided it is documented in the Security Assessment and Authorization (SA&A) package.

• System Image Capture: Machine or system image captures are not expected in the normal course of WTCHP operations.

• Data Segregation: Program information must not be commingled with data from other clients, ensuring logical separation for audits and access control.

• System Security Plan (SSP): The SSP is due within 60 days after contract award, not with the proposal. The initial Authorization to Operate (ATO) package is due within 45 calendar days after award.

• Subcontracting Plan: The subcontracting plan will be evaluated by the Small Business Administration.

• Ad Hoc Reports: Offerors should assume approximately 8 ad hoc reports annually of moderate-to-high complexity.

• Labor Categories Attachment (ATT023): This attachment is not included in the 30-page limit for Volume 3, Staffing Approach.

• Email Size Limit: Emails up to 100mb are allowed, but recipient gateways may enforce lower limits.

• Data Ownership: The Government owns all data; the Contractor is responsible for managing, maintaining, and securing it.

• The proposal deadline has been extended.

• Clarifications have been made regarding technical approach documentation, data handling, security requirements, and submission details.

• Specific sections and attachments have been corrected or clarified based on vendor questions.

Form / Attachment / Pricing Sheet

This document is an Offeror Non-Disclosure Agreement (NDA) required for entities granted access to non-public information concerning the World Trade Center Health Program. It is necessary for developing a proposal in response to RFP No. 75D301-26-R-73374.

• Defines "confidential information" and "privileged information."
• Prohibits employees from disclosing non-public information, except as permitted by lawful government purpose.
• Requires protection of non-public information from unauthorized disclosure.
• Mandates prompt reporting of any unauthorized disclosures.
• Requires deletion of non-public information upon elimination from competition or contract award.
• Outlines procedures for teaming partners or subcontractors, requiring them to complete a separate NDA.

Potential bidders must review and understand the terms of this NDA. They will need to complete and sign this agreement if they are granted access to non-public information for proposal development. Teaming partners or subcontractors requiring access must also complete their own NDA.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial products or services, issued as a Request for Proposal (RFP) under FAR Part 12. The acquisition is not set-aside for small business concerns and incorporates provisions and clauses by reference. The Centers for Disease Control and Prevention (CDC) intends to award a hybrid (firm-fixed-price, time and materials) contract for the World Trade Center Health Program National Program Administrator.

• The contract will involve services as described in Section E, the Performance Work Statement (PWS).

• Key phases include Transition-In, Sustainment, and Transition-Out.

• Specific tasks include coordinating monitoring and treatment services, managing member enrollment and certification, providing benefits counseling, case management, and ensuring access to WTC Health Program benefits.

• Contract Type: Hybrid (firm-fixed-price, time and materials).

• Period of Performance: Base Period (March 18, 2026 – March 17, 2027) with four Option Periods (each one year).

• Estimated Value: Not explicitly stated, but includes pricing information in Section B.

• Questions Due: Monday, January 5, 2026, by 10:00 AM EST.

• Proposals Due: January 30, 2026, by 10:00 AM EST.

• Submission Method: Via email to Megan Kelly (xvp9@cdc.gov) and Liubov Kriel (vyhl@cdc.gov).

• Evaluation Factors: Technical, Past Performance, and Cost. Technical and Past Performance are more important than Cost.

• This acquisition is not set-aside for small business concerns.

• Full text of provisions and clauses may be accessed electronically at www.acquisition.gov.

• Key attachments and referenced documents are listed in Section D and the Table of Contents.

• Points of Contact: Megan Kelly (xvp9@cdc.gov, 404-498-4805) and Liubov Kriel (vyhl@cdc.gov, 770-488-2856).

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation (RFP #75D301-26-R-73374) for commercial products or services for the World Trade Center Health Program National Program Administrator. The Centers for Disease Control and Prevention (CDC) intends to award a hybrid (firm-fixed-price, time and materials) contract.

• Services as described in Section E – World Trade Center Program National Program Administrator Performance Work Statement.

• Includes Transition-In, Sustainment, and Transition-Out phases.

• Detailed requirements for contract management, member services, infrastructure, staffing, data management, and regulatory compliance are outlined.

• Contract Type: Hybrid (Firm-Fixed-Price, Time and Materials).

• Period of Performance: Base Period (March 18, 2026 – March 17, 2027) with four Option Periods (through March 17, 2031).

• Proposals are due by 10:00 AM EST on January 30, 2026.

• Submission is via email to xvp9@cdc.gov.

• Subject line must include: Solicitation #75D301-26-R-73374.

• Evaluation factors: Technical (Contract Management Approach, Member Service Center/Infrastructure/Operations, Staffing Approach, Similar Experience, Data Management Plan), Past Performance, and Cost/Price.

• Technical factors are more important than Past Performance, which is more important than Cost.

• This acquisition is not set-aside for small business concerns.

• Questions regarding the solicitation must be submitted via email by 10:00 AM EST, January 5, 2026, to Megan Kelly (xvp9@cdc.gov) and Liubov Kriel (vyh1@cdc.gov), using the template in Section D (ATT025).

• Applicable contract clauses and provisions are incorporated by reference (see Sections C, F, and G).

• Detailed proposal preparation instructions are in Section H, and evaluation factors are in Section I.

Form / Attachment / Pricing Sheet

This document is an Excel spreadsheet containing a template for bidders to provide fully burdened labor rates. It is intended to be used for the solicitation.

• The spreadsheet includes sections for:
  • Base Period (Performance Period: 03/18/2026-03/17/2027)
  • Option Period 1 (Performance Period: 03/18/2027-03/17/2028)
  • Option Period 2 (Performance Period: 03/18/2028-03/17/2029)
  • Option Period 3 (Performance Period: 03/18/2029-03/17/2030)
  • Option Period 4 (Performance Period: 03/18/2030-03/17/2031)
• Each period includes columns for TITLE, ESTIMATED HOURS, and HOURLY RATE.
• Bidders are expected to fill in the "$_________", "ESTIMATED HOURS", and "HOURLY RATE" fields.

This attachment is crucial for bidders to complete their pricing proposals. It requires bidders to detail their estimated labor hours and associated hourly rates for the base period and all option periods, which will be a key component of the overall contract cost.

Questions & Answers / Clarifications

This document is a template for submitting questions and answers related to RFP No. 75D301-26-R-73374 for the World Trade Center Health Program National Program Administrator.

This is a template and does not contain specific questions or answers. It outlines the expected format for submitting inquiries and receiving responses:

• Item No.
• RFP Page No.
• RFP Section No.
• Question
• Answer

This template is provided to facilitate communication between potential bidders and the government regarding the solicitation. Bidders should use this format to submit any questions they may have about the RFP.

Form / Attachment / Pricing Sheet

This document provides a template and instructions for Offerors to define the labor categories, descriptions/duties, and qualifications/education required for their proposed technical solution. It is intended to be included as part of Volume I – Technical Proposal.

• Labor Categories: Offerors must identify all labor categories necessary to perform the full scope of work outlined in the Basic PWS and Section E.
• Description/Duties: Provide detailed descriptions of the responsibilities for each labor category.
• Qualifications/Education: Specify the required education and experience for each labor category.
• Applicable Task Areas: Cross-walk each labor category to the specific task areas within the Basic PWS.

Offerors have the option to use the provided format, create their own spreadsheet with the same columns, or provide a separate attachment for descriptions/duties and qualifications/education, referencing "See Attachment" in the respective columns. There is no limit to the number of labor categories an Offeror can propose, nor is there a page limit for this attachment.

This attachment is critical for bidders to accurately define their proposed staffing approach. It directly impacts the technical proposal by requiring a clear mapping of personnel qualifications to the contract's performance work statement. Bidders must ensure all necessary labor categories are included and properly detailed to demonstrate their capability to meet the contract requirements.