DC01--Infrastructure Operations Franchise Fund Support Services

Request for Information (RFI)

This RFI is issued by the Department of Veterans Affairs (VA) for market research and planning purposes to identify qualified vendors capable of providing enterprise IT infrastructure support services. The goal is to understand industry capabilities and best practices for enhancing the delivery, performance, and cost-effectiveness of IT infrastructure operations within a hybrid IT environment, ensuring it is secure, scalable, and resilient.

Vendors are requested to provide company information, a technical approach (max 20 pages) addressing enterprise IT infrastructure support services, and a Rough Order of Magnitude (ROM) estimate. The services may include, but are not limited to:

• Application Hosting (operational support, cloud platform management, administration)
• Application Services (vulnerability management, compliance, security, audit readiness, physical database support)
• Engineering and Support Services (data center operations, modernization, connectivity, customer engagement)

This RFI does not constitute a Request for Quote (RFQ) or Request for Proposal (RFP) and does not obligate the Government to award a contract. Any future contract will result from a competitive process.

Responses are due electronically by 1:00 PM EST on October 21, 2025, to Anthony.Araujo@va.gov. The VA reserves the right to not reply to any submissions. Submitted information becomes Government property and will not be returned. Vendors are responsible for marking proprietary information.

Vendors should provide their Business Size and Status under NAICS 541512 (or alternate NAICS with rationale) and any applicable socioeconomic status. Vendors should also list any relevant contract vehicles.

The VA is seeking industry feedback on structuring outcomes-based IT contracts, including strategies for single vs. multiple awards, managing complex IT infrastructure requirements, defining and measuring IT outcomes, leveraging innovation, and establishing effective contractual terms. A baseline Performance Work Statement (PWS) is attached for review and comment, with the goal of focusing future PWS on outcome-based performance.

Solicitation / RFP / RFQ

This document is a solicitation for Infrastructure Operations Franchise Fund Support Services for the Department of Veterans Affairs, Technology Acquisition Center. The solicitation number is 36C10A25Q0090.

This solicitation references attached documents for detailed requirements:

• PWS - IO Support Services DRAFT
• Enterprise IT infrastructure Support Services RFI

Not specified in the provided text.

• Response Date/Time: October 14, 2025, 1:00 PM Eastern Time, New York, USA.

Not specified in the provided text.

• The Contracting Office is located at 23 Christopher Way, Eatontown NJ 07724.
• The Product Service Code is DF01 and the NAICS Code is 541512.
• The Point of Contact is Anthony Araujo, Contract Specialist, at Anthony.Araujo@va.gov or 848-377-5250.

Request for Information (RFI)

This RFI is issued by the VA for market research and planning purposes to identify qualified vendors capable of providing enterprise IT infrastructure support services. The goal is to understand industry capabilities and best practices for delivering secure, scalable, resilient, and cost-effective IT infrastructure operations within a hybrid environment, supporting the VA's mission and federal IT modernization goals. This RFI does not constitute a solicitation and does not obligate the government to award a contract.

The RFI requests information on the following:

• Company Information: Name, CAGE/UEI, Business Size/Status (NAICS 541512 or alternate), Contract Vehicles, Socioeconomic Status, Address, and Point of Contact.
• Technical Approach: A high-level description of the company's approach to delivering enterprise IT infrastructure support services, addressing areas such as Application Hosting, Application Services, and Engineering and Support Services (including Data Center operations, modernization, connectivity, and customer engagement).
• Rough Order of Magnitude (ROM): Catalog pricing and a ROM estimate aligned with the proposed technical approach.

This RFI is for market research only and does not represent a commitment to award a contract. Any future contract will result from a competitive process.

• Submission Deadline: Responses must be submitted electronically by 1:00 PM EST on October 14, 2025.
• Submission Point of Contact: Anthony.Araujo@va.gov (Contract Specialist), Claudetta.Smith@va.gov (Contracting Officer).
• Evaluation: Not applicable as this is an RFI.

Vendors are asked to provide their Business Size and Status under NAICS 541512 (or alternate NAICS with rationale) and their Socioeconomic Status if applicable.

• The VA is seeking industry feedback on structuring outcomes-based IT contracts, defining and measuring high-value IT outcomes, leveraging innovation in service delivery, and establishing effective contractual terms and conditions.
• A baseline Performance Work Statement (PWS) is attached for review and comment.
• Services may be required at various Government-operated data centers, regional facilities, and remote/cloud environments, with primary locations including Austin, TX; Hines, IL; Philadelphia, PA; Falling Waters, WV; and Quantico, VA.
• All expenses for responding are at the vendor's expense. Non-response does not preclude future participation. Submitted information becomes government property and will not be returned. Vendors are responsible for marking proprietary information.

Solicitation / RFP / RFQ

This is a solicitation for Infrastructure Operations Franchise Fund Support Services - Recompete. The Department of Veterans Affairs, Technology Acquisition Center, is seeking support services related to infrastructure operations.

Details regarding specific requirements, deliverables, and the scope of work are expected to be found in the attached documents, including a "PWS - IO Support Services DRAFT" and an "Enterprise IT infrastructure Support Services RFI."

Not specified in the provided text.

• Response Date/Time/Zone: October 14, 2025, 1:00 PM Central Time, Chicago, USA.
• Further details on submission and evaluation criteria are likely within the attached documents.

Not specified in the provided text.

• Solicitation Number: 36C10A25Q0090
• Product Service Code (PSC): DF01
• NAICS Code: 541512
• Contracting Office Address: Department of Veterans Affairs, Technology Acquisition Center, 23 Christopher Way, Eatontown NJ 07724.
• Point of Contact: Anthony Araujo, Contract Specialist, Anthony.Araujo@va.gov, 848-377-5250.
• Bidders are directed to review attached documents for comprehensive details.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for Infrastructure Operations (IO) Support Services for the Department of Veterans Affairs (VA), Office of Information & Technology (OIT). The overarching goal is to provide high-quality, effective, and efficient Information Technology (IT) services to support the VA's mission.

The contractor shall provide a wide range of IT support services, including:

• Project Management: Managing 40-50 IT infrastructure operations projects annually, including project charters, plans, risk management, status reports, and final reports. This includes managing small, medium, and large projects.
• IO Modernization and Innovation: Enhancing system reliability and decision-making through Artificial Intelligence (AI)-driven automation initiatives, emerging technology analysis, and stakeholder engagement.
• Business and Operations Support: Executing IT infrastructure operations projects, providing project analysis support, and managing critical system roadmaps.
• Enterprise Logging Warehouse Support: Providing project management support for the OMB 21-31 event logging and Enterprise Logging Warehouse (ELW) platform.
• ServiceNow/PowerBI Development Support: Supporting the development, enhancement, and maintenance of organizational reports and dashboards, Service Catalog items/workflows, and Scoped Applications.
• Future Operations Technology Analysis: Enabling data-driven, forward-thinking technology decisions and providing annual future technology landscape reports.
• Vendor Intelligence Support: Monitoring critical technology vendors and providing quarterly intelligence reports.
• Financial Management and Budgeting: Supporting IT operational cost reduction, budget forecasting, and financial management improvements.
• Project Control Engineering: Providing PCE services for IO support requirements, including resource management and application integration programs.
• Custom Reports: Developing and producing daily, weekly, or monthly reports related to labor task entry, labor task distribution, and billing.
• IAM Program Budget and Acquisition Support: Creating and managing IAM program budgets and acquisition packages.
• Cloud Financial Operations Management: Enhancing and utilizing the VA's FinOps framework for cloud financial operations.
• Communications and Outreach: Providing strategic communication support and customer outreach services.
• IT Customer Service Enhancement: Identifying and solving IT customer pain points and anticipating customer needs.
• CHDS Support: Conducting collaboration and knowledge sharing for CHDS Products.
• PIV Support: Supporting the issuance of Personal Identity Verification (PIV) cards.
• Mail and Print Operations Support: Providing comprehensive support for Franchise Fund (FF) Mail and Print Operations.
• ECFAX Support: Administering the ECFax Configuration Managed Database (CMDB).
• Technical Documentation Support: Producing clear, comprehensive, and accurate technical documentation and schematics.
• Enterprise Service Management (ESM) IT Documentation Support: Creating and maintaining comprehensive IT documentation for ESM.
• Database Management: Providing Oracle and SQL Server database administration support.
• After Hours Outage and Monitoring: Providing after-hours support for database platforms.
• Native Cloud Database Engineering and Architecture Support: Ensuring the design, implementation, and optimization of cloud-native database platforms.
• Cloud Database Management: Establishing a secure, high-performing, and cost-optimized cloud database management framework.
• Consolidated Mail Outpatient Pharmacy (CMOP) National Central Database Support: Providing remote support for CMOP CPS.
• Storage Management: Providing support for data protection, open, and mainframe storage systems.
• Directory Services and Network Infrastructure: Maintaining system administration support for enterprise environments.
• Server Management Coordination: Coordinating server software distribution and lifecycle management.
• Virtualization System Administration: Providing highly available, secure, and efficient Virtualization System administration services.
• Windows Server Administration: Providing Windows Server administration services.
• Linux/Unix Administration: Providing Linux/Unix administration services.
• Virtual Desktop and Applications Service Line Support: Maintaining success rate in triaging, troubleshooting, resolving, transferring, or escalating OIT ticketing system incidents and requests.
• WebOps Support: Ensuring the enterprise web infrastructure's stability, reliability, and security.
• Helpdesk and Incident Management: Providing Tier 2 help desk support.
• E-SIGNATURE: Providing Tier 2 operational support for eSignature product/service.
• Memorial Benefits Application Management and Customer Support: Providing application support and data maintenance for an Oracle Forms-based application.
• SharePoint Design: Designing Sites, Hubs, Solutions for customers requiring more than available to Citizen Developers.
• Container Support: Supporting container environments, including Kubernetes-based clusters.
• Cloud Support Services: Providing monitoring support for VAEC environments.
• Cloud Management: Maintaining a cloud demand and capacity management function.
• Service Catalog: Establishing a user-friendly, comprehensive, and continuously updated VAEC service catalog.
• Enterprise Logging Warehouse Splunk Support: Providing platform availability, operational & maintenance support, and development of recommendations.

Efforts are to be performed at Contractor facilities. The Contractor shall identify the Contractor's place of performance in their Task Execution Plan submission. The period of performance is not explicitly stated but implied to be ongoing based on the nature of the services.

• Order Type: The effort shall be proposed on a Cost Reimbursement (CR) basis, Time and Materials (T&M) basis and/or Firm Fixed Price (FFP) basis.
• Travel: The Government anticipates travel to perform tasks associated with the effort, as well as to attend program-related meetings or conferences. All estimated travel costs are to be included in firm-fixed price line items and will not be directly reimbursed.
• Position/Task Risk Designation Level(s): Requirements for position sensitivity and background investigation levels are detailed based on task number and risk level (Tier 1/Low Risk, Tier 2/Moderate Risk, Tier 4/High Risk).
• Security: Compliance with NIST 800-53, VA Directives, and other federal security and organizational requirements is mandatory across all services.
• Section 508 Compliance: All electronic ICT and content delivered must comply with Section 508 standards.