V212--New: 5-year Indefinite Quantity Contract: 7/1/2026 through 06/30/2031. Non-Emergency Medical Transportation Services at the William S Middleton VA Hospital in Madison, WI, and its affiliated Clinics.

Amendment / Modification

• The solicitation closing date has been extended.

• The original closing date was June 22nd, 2026.

• The new closing date is July 6th, 2026, at 10:00 AM Central Time.

• This extension is to preserve the procurement's integrity and allow the Government to continue its review of a pending pre-award protest.

• The deadline for receipt of offers (closing date) is modified.

• The deadline for offer submission is extended to July 6th, 2026, 10:00 AM CDT.

• All other terms and conditions of the solicitation and previous amendments remain unchanged.

• Amendments 0001, 0002, and 0003 must be completed and submitted with the final solicitation submission.

Questions & Answers / Clarifications

This document provides responses to vendor questions regarding the Madison Non-Emergency Medical Transportation (NEMT) Services Request for Quotation (RFQ) 36C25226Q0366. It clarifies requirements, operational details, and submission expectations.

• Incumbent/Recompete: This is a brand-new requirement, not an incumbent/recompete.
• Historical Data: The Government cannot provide historical trip-level data (e.g., duration, occupancy). Contractors should use RFQ requirements, PWS, and industry standards for planning.
• Trip Duration: The average one-way loaded trip is 42 miles. Vehicles may transport one or two passengers.
• Urgent/Short-Notice Trips: The busiest times for urgent/short-notice trips are after business hours, weekends, and holidays. Average daily discharge is 8.
• Fleet Support Documentation: Conditional lease agreements, award-contingent purchase agreements, dealership allocation letters, and subcontractor vehicle commitment letters are acceptable for demonstrating fleet availability.
• Service Area: Services include William S. Middleton VA Hospital, affiliated clinics, Veterans' residences, Dane County Regional Airport, and other VA-designated pick-up locations within approximately a 200-mile radius.
• Pricing: Trips are priced based on the Veteran pickup location, destination facility, or the full authorized route. Return trips are treated as one-way trips. Ambulatory sedan and wheelchair van services are separate trip categories. The first 30 miles are included in the base fare.
• Subcontracting: Quoters may utilize subcontractors and/or teaming arrangements, but multiple award participation is not applicable.
• Stretcher Transports: An estimated 50 stretcher transports per year are anticipated, requiring a driver and an attendant.

This Q&A document clarifies key aspects of the solicitation, including data availability, service scope, pricing structure, and acceptable documentation. Bidders should incorporate these clarifications into their quotes and proposals to ensure compliance with the Government's expectations.

Statement of Work (SOW) / Performance Work Statement (PWS)

This Performance Work Statement (PWS) outlines the requirements for providing twenty-four (24) hour, seven (7) day a week non-emergency transportation services for beneficiaries of the William S. Middleton Memorial VA Hospital (VAH) in Madison, WI, and associated Community-Based Outpatient Clinics (CBOCs). Services include wheelchair van, sedan, and stretcher van transportation from various locations to VA or non-VA facilities.

• Provide transportation using wheelchair-capable passenger vans, stretcher-capable passenger vans, and ambulatory sedans.

• Ensure a sufficient number of licensed drivers and vehicles to meet demand, with the ability to increase fleet size if necessary.

• Offer "through the door service" for patients, assisting with maneuvering stairs and other barriers.

• Provide communication systems (two-way radio and/or cellular telephone) in all vehicles.

• Utilize a VA-approved scheduling and tracking software (VetRide or successor).

• Comply with all federal, state, and local laws and regulations.

• Vehicle safety and mechanical standards must be met.

• Vehicles must pass daily inspections.

• Drivers must meet specific qualifications, including a valid driver's license, clean driving record, and appropriate training.

• Performance standards include: 95% of patients dropped off within 15 minutes prior to scheduled appointment, 95% complaint resolution rate within three business days, and immediate reporting of accidents and service disruptions.

• The contract has a five-year ordering period, effective from the award date through 06/30/2031.

• Performance primarily includes the William S. Middleton Memorial VA Hospital and associated Clinics/CBOCs in Madison, WI.

• Drivers and attendants must complete specific training, including first aid, patient transport techniques for various patient groups, and defensive driving.

• Personnel must undergo background checks and drug testing.

• Vehicles must be equipped with GPS tracking systems.

• Contractor must maintain specific insurance coverage.

• Compliance with seasonal influenza and COVID-19 prevention programs is required.

• A Business Associate Agreement is required.

Form / Attachment / Pricing Sheet

This document is a revised price schedule detailing the rates for various transportation services. It outlines the estimated quantities, unit prices, and annual amounts for different types of vehicles and services across multiple contract periods.

• Vehicle Types: Ambulatory Sedan, Wheelchair Van, Stretcher Van.
• Service Types: Base Fare (first 30 miles), Flat Per-Mile Rate (over 30 miles), Wait Time (first 30 minutes free, then 15-minute increments).
• Contract Periods: Priced Period 1 (Award Date - 06-30-2027), Priced Period 2 (07-01-2027 - 06-30-2028), Priced Period 3 (07-01-2028 - 06-30-2029), Priced Period 4 (07-01-2029 - 06-30-2030), Priced Period 5 (07-01-2030 - 06-30-2031).
• NAICS Code: 485991 - Special Needs Transportation.
• Product/Service Code: V212 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Motor Passenger.

This price schedule is critical for bidders to understand the cost structure for providing transportation services. It provides the basis for calculating proposed prices and understanding the potential revenue streams for each service item across the contract's duration. Bidders must use these rates to formulate their proposals and ensure they align with the government's estimated quantities and pricing expectations.

Amendment / Modification

This amendment (0002) to Solicitation 36C25226Q0366 makes the following changes:

• Revises the Performance Work Statement (PWS): Clarifies requirements for stretcher van services.

• Updates the Price Schedule: Aligns with the revised service requirements.

• Incorporates Questions and Answers: Includes an attached document with vendor questions and government responses.

• Extends Solicitation Closing Date: The deadline for receipt of offers is extended from June 8th, 2026, to June 22nd, 2026, at 10:00 AM CDT.

• Revised PWS (Attachment 2)

• Revised Price Schedule (Attachment 1)

• Questions and Answers document (Attachment 3)

The solicitation closing date has been extended to June 22nd, 2026. This extension is intended to allow vendors adequate time to review the amended documents and government responses, and to submit or revise quotes. Quoters must review all revised documents, as this amendment controls over any conflicting prior solicitation language, attachments, or pricing documents. All other terms and conditions remain unchanged unless expressly amended herein.

Amendment / Modification

• Amendment 0001 incorporates FAR clause 52.222-90, "Addressing DEI Discrimination by Federal Contractors (APR 2026) (DEVIATION APR 2026)", into the solicitation and any subsequent contract award.

• Updates page 3 of the solicitation to change the "COR Alex Paul" to "Government Representative Jonathan Hall".

• Jonathan Hall will conduct the site visit.

• FAR clause 52.222-90 is added.

• Page 3 of the solicitation is updated regarding the Government Representative for the site visit.

• The solicitation due date has NOT been extended.

• Quoters are required to submit a signed copy of this amendment with their solicitation package.

• No other changes to the solicitation requirements or evaluation factors are noted.

Wage Determination

This document is a Wage Determination issued under the Service Contract Act, specifically Wage Determination No. 2015-4927, Revision No. 31, dated December 3, 2025. It establishes the minimum wage rates and fringe benefits required for various occupations performing work in Wisconsin Counties of Dodge, Jefferson, Lafayette, and Sauk.

• Applicability: This wage determination applies to contracts subject to the Service Contract Act.
• Occupational Listings: The document provides a comprehensive list of occupations, each with a corresponding wage rate and, where applicable, required fringe benefits.
• Fringe Benefits: Required fringe benefits are listed separately and apply to the occupational listings.
• Executive Orders:
  • EO 13706 (Paid Sick Leave): Federal contractors must provide employees with 1 hour of paid sick leave for every 30 hours worked, up to 56 hours annually, for various health-related reasons.
  • EO 13658 (Minimum Wage): For contracts awarded between January 1, 2015, and January 29, 2022, contractors must pay covered workers at least $13.30 per hour (or the applicable wage rate on the determination, if higher) for work performed in 2025. This rate is adjusted annually.
• Vacation: Contractors must provide vacation leave based on years of service: 2 weeks after 1 year, 3 weeks after 5 years, and 4 weeks after 15 years.
• Holidays: A minimum of eleven paid holidays per year are required.
• Hazardous Pay Differentials: Specific differentials apply for work involving ordnance, explosives, and incendiary materials (8% for high hazard, 4% for low hazard).
• Uniform Allowance: If uniforms are required, the contractor must provide them at no cost or reimburse employees for the cost of furnishing and maintaining them ($3.35 per week or $.67 per day for cleaning/maintenance, unless "wash and wear" materials are used).
• Conformance Process: A process is outlined for classifying and determining wage rates for occupations not explicitly listed in the determination.

This document is crucial for bidders to understand the labor costs associated with performing services under the Service Contract Act in the specified geographic area. It dictates the minimum wages, fringe benefits, and other compensation requirements that must be met by the contractor.

Other / Unclassified

This document is a U.S. Department of Labor Wage Determination (No. 2015-5041, Revision 30) for the Service Contract Act, applicable to the area of Illinois Counties of Ogle, Stephenson. It lists various occupational codes, titles, and their corresponding minimum hourly wage rates and fringe benefits. The document also includes notes on Executive Orders 13706 (Paid Sick Leave) and 13658 (Minimum Wage), outlining contractor obligations and applicable rates for 2025. It details vacation and holiday policies, and provides guidance on hazardous pay differentials and uniform allowances.

This wage determination is crucial for potential bidders as it establishes the minimum wage rates and fringe benefits that must be paid to service employees working on contracts covered by the Service Contract Act in the specified geographic area. Bidders must incorporate these rates into their proposals to ensure compliance and accurate cost estimation. The document also clarifies specific requirements related to paid sick leave, minimum wage adjustments, vacation, and holidays, which are essential for understanding the full scope of labor costs and obligations associated with the opportunity.

Other / Unclassified

This document is a U.S. Department of Labor Wage Determination (No. 2015-4895, Revision No. 29, dated 12/03/2025) for the State of Wisconsin, County of Rock. It lists various occupational codes, titles, and their corresponding minimum hourly wage rates and fringe benefits required for service contracts under the Service Contract Act.

This document is crucial for potential bidders as it establishes the minimum wage and benefit rates that must be paid to laborers and mechanics employed on covered federal contracts in the specified geographic area. Bidders must use this information to accurately calculate labor costs when preparing their proposals, ensuring compliance with federal regulations. It details specific rates for a wide range of occupations, from administrative support to technical and maintenance roles, and includes important notes on executive orders related to paid sick leave and minimum wage adjustments.

Wage Determination

This document is a Wage Determination (No. 2015-4897, Revision No. 30) dated December 3, 2025, for the State of Wisconsin, specifically for the counties of Columbia, Dane, Green, and Iowa. It outlines the minimum wage rates and fringe benefits required for various occupations under the Service Contract Act.

• Occupational Listings: Provides a comprehensive list of job classifications, including administrative support, clerical, automotive service, food preparation, health occupations, information technology, and more.
• Wage Rates: Specifies the minimum hourly wage rate for each listed occupation.
• Fringe Benefits: Indicates that fringe benefits are required and follow the occupational listing. Specific benefits mentioned include:
  • Health & Welfare: $5.55 per hour (up to 40 hours/week) or $222.00 per week / $962.00 per month.
  • Health & Welfare (EO 13706): $5.09 per hour (up to 40 hours/week) or $203.60 per week / $882.27 per month.
• Executive Order (EO) 13706 (Paid Sick Leave): Applies to contracts awarded on or after January 1, 2017. Contractors must provide 1 hour of paid sick leave for every 30 hours worked, up to 56 hours annually, for specific health-related reasons.
• Executive Order (EO) 13658 (Minimum Wage): Applies to contracts awarded between January 1, 2015, and January 29, 2022 (and not renewed/extended after January 30, 2022). Contractors must pay covered workers at least $13.30 per hour (or the applicable wage rate if higher) for work performed in 2025. This rate is adjusted annually.
• Vacation: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
• Holidays: A minimum of eleven paid holidays per year.
• Hazardous Pay Differentials: An 8% differential for high-hazard positions and a 4% differential for low-hazard positions involving ordnance or explosives.
• Uniform Allowance: Contractors must furnish uniforms or reimburse employees for their cost, including cleaning and maintenance ($3.35 per week, unless uniforms are "wash and wear").
• Conformance Process: Outlines the procedure for classifying and determining wage rates for service employees not listed in the determination.

This document is crucial for understanding the minimum labor costs associated with performing services in the specified Wisconsin counties. Bidders must ensure their proposed wages and benefits meet or exceed these requirements to be compliant.

Solicitation / RFP / RFQ

This solicitation is for Non-Emergency Medical Transportation (NEMT) services for beneficiaries of the William S. Middleton Memorial VA Hospital in Madison, WI, and its affiliated clinics. The services will be provided from Veterans' residences, Dane County Regional Airport, major transit stations, or designated pick-up locations to VA or non-VA facilities providing care at VA expense.

• Provision of 24-hour, 7-day a week transportation services using wheelchair vans and ambulatory sedans.

• Vehicles must meet all safety and mechanical standards, including functioning air conditioning/heating, operable safety equipment, and cleanliness.

• Drivers and attendants must meet specific qualifications, including valid licenses, clean driving records, and completion of required training (first aid, defensive driving, patient assistance techniques).

• Compliance with facility requirements, including drug-free policies and adherence to VA rules and regulations.

• Use of a mandated electronic invoicing system (VetRide or successor).

• Implementation of a Seasonal Influenza Prevention Program and COVID-19/infectious disease prevention policies.

• Drivers must provide "through the door" service and assist patients as needed.

• Vehicles must be equipped with GPS tracking systems.

• This is a Firm-Fixed-Price (FFP) Indefinite-Quantity Contract (IQC) with a five-year ordering period.

• The contract has five one-year priced periods.

• Minimum guarantee: $250,000.00

• Maximum contract ceiling: $9,000,000.00

• Period of Performance: 07/01/2026 through 06/30/2031.

• Insurance requirements include: Workers' compensation, General Liability ($500,000 per occurrence), and Automobile Liability ($200,000 per person / $500,000 per occurrence).

• Solicitation Issue Date: 05-06-2026

• Offer Due Date: 06-08-2026, 10:00 AM CDT

• Quotes must be submitted via email to scott.sands2@va.gov.

• Evaluation will be based on a best-value tradeoff process, considering: Company Experience, Past Performance, Management Plan, Quality Control Plan, and Price. These factors are of equal importance.

• Quoters must demonstrate a minimum of three (3) years of experience providing Non-Emergency Medical Transportation (NEMT) services.

• Required submissions include: SF 1449, Contractor Information, Acknowledgement of Amendments, Completed Price Schedule, BAA attachment, and fill-ins for specific FAR clauses.

• This procurement is a 100% Small Business set-aside.

• Open to all responsible small business sources.

• NAICS Code: 485991

• Size Standard: $19 Million

• A site visit is scheduled for Thursday, May 21st, at 10 AM local time. Interested parties should meet at Building 1, Room A1059.

• Questions must be submitted via email by Wednesday, May 27th, at 10 AM local time.

• A Business Associate Agreement (BAA) is required before award.

Other / Unclassified

This document is a U.S. Department of Labor, Wage and Hour Division, Register of Wage Determinations under the Service Contract Act. It provides a list of occupational classifications and their corresponding minimum wage rates and fringe benefits for the area of Illinois Counties of Boone and Winnebago. The document is dated December 3, 2025, Revision No. 27.

This document establishes the minimum wage rates and fringe benefits that must be paid to various categories of service employees working on federal contracts in the specified geographic area. Bidders on federal service contracts in Boone and Winnebago Counties, Illinois, must consult this document to understand their obligations regarding employee compensation and benefits to ensure compliance with the Service Contract Act. It details rates for a wide range of occupations, from administrative support to technical and maintenance roles, and includes information on paid sick leave, vacation, and holidays.