BTES Clerk Office Administration

Performance Work Statement (PWS)

To provide clerical and office administration services for the Base Training & Education Services (BTES) office at Cannon Air Force Base, New Mexico.

• Basic Services: Provide clerical and office administrative support, including answering phones, directing callers, making copies, setting up briefing rooms, logging customer inquiries, and managing data/resources.

• Office Support: Assist with customer inquiries, schedule appointments, make referrals, assist clients, and research messages. Review training reports and coordinate as needed.

• Multi-Functional Team: May involve establishing a multi-functional team for cooperation between the Government and contractor.

• Specific Tasks: Maintain clear communication, adhere to DoDIs, AFIs, PSD Guides, and SOPs. Develop and maintain a continuity book of online learning resources. Remain current on methods and procedures, potentially participating in broadcast training.

• Examinations: Schedule students for exams, maintain exam security, and act as a test proctor.

• Data Management: Maintain a database of training enrollment/completion, analyze trends, and report to the COR monthly. Monitor and track service members for CCAF, assist with graduations, and use AFAEMS for education management.

• Resource Management: Monitor computer laboratory equipment usage and report malfunctioning equipment to the COR within 3 business days. Assist in identifying and maintaining the Automated Data Processing Equipment (ADPE) list.

• Contractor employees must maintain working knowledge with Privacy Act Information (PII) and information security.

• Contractor employees shall practice utility conservation.

• Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements.

• Mishap Notification: Provide verbal report to CO ASAP, followed by a written report within 2 business days.

• Reporting: Provide copies of Accident Investigation Reports to CO within 5 calendar days. Report contractor personnel occupational injuries, illnesses, and related activities per OSHA. Maintain records as required by Federal, State, and local regulations.

• Contractor Manpower Reporting: Report all contractor labor hours via the secure data collection site at https://SAM.gov, no later than October 31st of each calendar year.

• Services to be performed at the BTES office, Cannon AFB, New Mexico.

• Normal business hours are 0730-1630, Monday-Friday, excluding federal holidays, crisis, national emergencies, and administrative closing.

• Government Furnished Property/Equipment (GFP/GFE): Government will provide office supplies, workspace, and a computer with necessary applications. Local telephone and DSN access will be provided.

• Contractor Employees: Must not be a threat to health, safety, security, or the operational mission. Must present a neat and professional appearance and be easily recognized as contracted employees (distinctive clothing or badges). Employees dealing directly with customers must communicate clearly in English. No employment of persons creating a conflict of interest.

• Contract Manager (CM): Contractor must provide a CM with contact information updated throughout the contract. CM must be available, have full authority, and be able to read, write, and speak English.

• Minimal Qualifications: Contractor employees shall hold an Associate's degree or higher in a related field (HR, Education, Business) from an accredited US college/university. Must have one year of professional work or volunteer experience in Adult/Higher Education or DOD training management. Excellent customer service and verbal communication skills are essential. Must obtain a U.S. Air Force global email account and utilize Microsoft Office Professional.

• Work Schedule: Provide schedule every two weeks based on training broadcast schedule. Routine work elements support day-to-day office operations. Total hours billed shall not exceed the maximum awarded.

• Recognized Holidays: Contractor will NOT be required to work on specific recognized holidays (listed in document).

• Security Requirements: Responsible for all passes issued to employees. Background check (NAC) may be conducted. Responsible for safeguarding Government keys and securing facilities, property, and materials at close of work. Must report lost/duplicated keys/key cards to COR/CO. Contractor is responsible for costs associated with lock replacement or re-keying due to lost/duplicated keys.

• Non-Essential Services: This service is determined to be non-essential for performance during a crisis.

Wage Determination

This document is a Wage Determination (Revision No. 29) issued under the Service Contract Act, dated 12/03/2025. It specifies the minimum wage rates and fringe benefits required for various occupations in the New Mexico Counties of Curry, Lea, Quay, Roosevelt, and Union.

• Applicability: This wage determination applies to contracts subject to the Service Contract Act.
• Occupational Listings: The document provides a comprehensive list of occupations with corresponding minimum hourly wage rates. These include administrative support, automotive, food preparation, general services, health, information technology, instructional, laundry, mechanics, protective services, recreation, and technical occupations, among others.
• Fringe Benefits: Required fringe benefits are listed separately and apply to the occupational listings.
• Executive Orders:
  • EO 13706 (Paid Sick Leave): Applies to contracts awarded on or after January 1, 2017. Contractors must provide 1 hour of paid sick leave for every 30 hours worked, up to 56 hours annually, for eligible reasons.
  • EO 13658 (Minimum Wage): Applies to contracts awarded between January 1, 2015, and January 29, 2022 (and not renewed/extended after January 30, 2022). The minimum wage rate for 2025 is $13.30 per hour, or the applicable wage rate on this determination if higher.
• Vacation: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
• Holidays: A minimum of eleven paid holidays per year.
• Hazardous Pay: Differentials of 8% or 4% may apply for work involving ordnance, explosives, and incendiary materials, depending on the degree of hazard.
• Uniform Allowance: Contractors must furnish uniforms or reimburse employees for their cost and maintenance ($3.35 per week or $.67 per day), unless uniforms are "wash and wear" and do not require special cleaning.
• Conformance Process: Outlines the procedure for classifying and determining wage rates for service employees not listed in the wage determination.

Solicitation / RFP / RFQ

This is a combined synopsis/solicitation for commercial items to procure Clerical and Office Administrative services at the Base Training and Education Services (BTES) office, Cannon AFB, New Mexico. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. It is issued as a Request for Quotation (RFQ).

• Clerical and Office Administrative services.

• Services to be performed at the BTES office, Cannon AFB, NM 88103.

• Performance Work Statement (PWS) is attached for detailed requirements.

• Contract type: Not specified, but implied to be a firm-fixed-price contract based on RFQ format.

• Period of Performance: Multiple line items covering 1 October 2026 through 30 September 2031.

• Estimated value: Not stated.

• Proposal or quote submission instructions: Submit signed and dated quotes via email to SSgt Mauro Madera (mauro.madera@us.af.mil) and/or 1st Lt Rusty Renn (rusty.renn@us.af.mil).

• Key deadlines or milestones:

  • Questions Due Date: 11 February 2026, 12:00 P.M. Mountain Daylight Time.
  • Response Deadline: 13 February 2026, 2:00 P.M. Mountain Daylight Time.

• Evaluation criteria: Award will be made to the responsible vendor whose quote is most advantageous to the Government, considering the following factors:

  1. Technical (must be technically acceptable, evaluated in compliance with the PWS).
  2. Past Performance (no relevant negative past performance).
  3. Price (lowest priced vendor meeting other criteria).

• This requirement is 100% Small Business Set-Aside.

• NAICS Code: 561210 with a small business size standard of $47M.

• All companies must be registered in the System for Award Management (SAM.gov).

• Funds are not presently available; no award will be made until funds are available.

• The Government reserves the right to cancel this solicitation.

• .zip files are not acceptable for email submission.

• Offerors must hold prices firm for 60 calendar days from the quote receipt date.

• Attachments include: Performance Work Statement, Provisions and Clauses, and Wage Determination.

Forms / Attachments / Pricing Sheets

This document contains a comprehensive list of clauses and provisions that are incorporated by reference into the solicitation. It also includes the full text of specific clauses, such as "Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services-Representation" and "Requirements for Certified Cost or Pricing Data and Data Other Than Certified Cost or Pricing Data." These sections detail specific requirements, representations, and data submission procedures that offerors must adhere to.

• Clauses Incorporated by Reference: A table listing numerous FAR and DFARS clauses with their respective clause numbers, alteration/deviation numbers, titles, year/month, and section.
• Full Text Clauses: Detailed provisions including:
  • 252.204-7017: Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services-Representation. This requires offerors to represent whether they will provide such equipment or services and to disclose relevant information if they will.
  • 252.215-7010 & 252.215-7997: Requirements for Certified Cost or Pricing Data and Data Other Than Certified Cost or Pricing Data. These clauses outline the requirements for submitting cost or pricing data, including exceptions, certifications, and subcontract provisions, particularly in relation to the Section 890 pilot program.
• Payment Instructions: Details on using the Wide Area WorkFlow (WAWF) system for electronic invoicing and payment requests, including access, training, and document submission methods.

This document is critical for bidders as it defines many of the contractual terms, conditions, and compliance requirements. Bidders must carefully review all listed clauses and the full text provisions to understand their obligations regarding telecommunications equipment, cost/pricing data submission, subcontracting, and payment procedures. Failure to comply with these requirements could impact proposal evaluation and contract award.