USDA ServiceNow ELA

SOL #: 12314426Q0038Combined Synopsis/Solicitation

Overview

Buyer

Agriculture

Usda, Departmental Administration

USDA, OCP-POD-ACQ-MGMT-BRANCH-FTC

FORT COLLINS, CO, 80521, United States

Place of Performance

Place of performance not available

NAICS

Other Computer Related Services (541519)

PSC

Support Services, Delivered As A Service Contract (Saa S Or Subscription) Involved With The Analysis, Design, Development, Code, Test And Release Packaging Services Associated With Application Development Projects, As Well As Off The Shelf Business Software. (DA10)

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/80d2029ddee84469b0bbb5b0d7059465/view

Timeline

Posted

Feb 13, 2026

Last Updated

Mar 12, 2026

Submission Deadline

Feb 23, 2026, 7:00 PM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The United States Department of Agriculture (USDA) has issued a Notice of Intent to award a brand name, firm fixed-price contract for a ServiceNow Enterprise License Agreement (ELA). This ELA is intended for the USDA and all its Mission Areas, supporting nearly 100,000 employees across 29 agencies and offices. The USDA plans to issue a Fair Opportunity solicitation to existing USDA STRATUS Pool 3 BOA Holders, citing FAR 6.302-1 (Only one responsible source) due to ServiceNow's unique capabilities and extensive existing footprint within the department. Interested parties capable of providing the required services must submit evidence of their technical capability and demonstrate that competition would be advantageous to the Government by February 23, 2026.

Scope of Requirement

This requirement is for an Enterprise License Agreement (ELA) covering ServiceNow subscriptions and ancillary products. ServiceNow is utilized for comprehensive IT Service Management (ITSM), IT Operations Management (ITOM), and enterprise workflow automation. Its platform integrates various IT functions, including incident management, change management, problem resolution, and asset tracking, providing real-time visibility and ensuring compliance.

Contract & Timeline

Type: Notice of Intent to Award (Brand Name, Firm Fixed-Price)
Authority: FAR 6.302-1 (Only one responsible source)
Duration: 12-month base period + four (4) 12-month option periods
Set-Aside: None specified
NAICS: 541519 (Information Technology Value Added Resellers, 150 employees)
Response Due: February 23, 2026, 2:00 PM Eastern Time
Published: February 13, 2026

Justification & Market Research

The USDA has a significant existing deployment of applications built on the ServiceNow platform. The agency asserts that ServiceNow's proprietary source code, patches, updates, and support are unique, making it the only option that can meet and exceed projected business application requirements. Market research concluded that no other vendor could provide a single, all-inclusive application platform like ServiceNow, and migrating to an alternative would lead to significant costs, delays, and security vulnerabilities.

Response Instructions

This is not a request for competitive proposals, an Invitation for Bids (IFB), Request for Proposals (RFP), or Request for Quotations (RFQ). No solicitation document is available. Responsible sources must submit clear and convincing evidence of their technical capability and how competition would be advantageous to the Government. Responses must be submitted via email to Sean Jordan at Sean.Jordan@usda.gov.