USDA ServiceNow ELA

SOL #: 12314426Q0038Combined Synopsis/SolicitationSole Source

Overview

Buyer

Agriculture

Usda, Departmental Administration

USDA, OCP-POD-ACQ-MGMT-BRANCH-FTC

FORT COLLINS, CO, 80521, United States

Place of Performance

Place of performance not available

NAICS

Other Computer Related Services (541519)

PSC

Support Services, Delivered As A Service Contract (Saa S Or Subscription) Involved With The Analysis, Design, Development, Code, Test And Release Packaging Services Associated With Application Development Projects, As Well As Off The Shelf Business Software. (DA10)

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/f28a00e97c28411fbd1c881d3c2225ad/view

Timeline

Posted

Feb 13, 2026

Last Updated

Mar 12, 2026

Submission Deadline

Mar 9, 2026, 3:00 PM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The United States Department of Agriculture (USDA) intends to award a brand name, firm fixed-price contract for a ServiceNow Enterprise License Agreement (ELA). This is a Notice of Intent to Award under other than full and open competition, specifically for ServiceNow subscriptions and ancillary products across all USDA Mission Areas. Interested parties must submit evidence of their capability to meet this requirement by February 23, 2026.

Scope of Work

This requirement is for the USDA's Digital Services Center (DSC) to establish an enterprise license agreement for ServiceNow, covering all USDA agencies and offices. ServiceNow is a leading cloud-based platform providing comprehensive IT Service Management (ITSM), IT Operations Management (ITOM), and enterprise workflow automation solutions. Its unique capabilities are deemed essential for USDA's mission-critical operations, enabling efficient service delivery, streamlined processes, and enhanced user experiences.

The USDA has a significant existing deployment of applications built on the ServiceNow platform, with dozens of customized applications already in use and more under development. Market research concluded that ServiceNow is the only option that can meet and exceed projected USDA business application requirements, as it contains proprietary source code and no other brand name solution can provide necessary patches, updates, and support. Implementing a non-ServiceNow platform would require new architecture, integration, and deployment, leading to significant cost increases, delays, and potential security vulnerabilities. Alternative solutions lack the comprehensive integration and scalability ServiceNow provides.

Contract & Timeline

Type: Brand Name Firm Fixed Price Contract (via Fair Opportunity solicitation amongst USDA STRATUS Pool 3 BOA Holders)
Authority: 41 U.S.C. 3304(a)(1) and FAR 6.302-1 (Only one responsible source)
Duration: 12-month base period + four (4) 12-month option periods
Set-Aside: None specified (Notice of Intent for sole source)
NAICS: 541519 (Information Technology Value Added Resellers, 150 employees)
Response Due: February 23, 2026, 2:00 PM ET
Published: February 27, 2026

Evaluation

This Notice of Intent is not a request for competitive proposals. Responses will be considered solely to determine whether to conduct a competitive procurement. Responsible sources capable of providing the required services must identify their interest and technical capability, providing clear and convincing evidence that competition would be advantageous to the Government. The Government will not reimburse firms for response costs, and the decision to open to competition remains at its sole discretion.