USDA ServiceNow ELA

SOL #: 12314426Q0038Combined Synopsis/Solicitation

Overview

Buyer

Agriculture

Usda, Departmental Administration

USDA, OCP-POD-ACQ-MGMT-BRANCH-FTC

FORT COLLINS, CO, 80521, United States

Place of Performance

Place of performance not available

NAICS

Other Computer Related Services (541519)

PSC

Support Services, Delivered As A Service Contract (Saa S Or Subscription) Involved With The Analysis, Design, Development, Code, Test And Release Packaging Services Associated With Application Development Projects, As Well As Off The Shelf Business Software. (DA10)

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/23a836562b86442abf1a1a3567e186b5/view

Timeline

Posted

Feb 13, 2026

Last Updated

Mar 12, 2026

Submission Deadline

Feb 27, 2026, 4:00 PM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The United States Department of Agriculture (USDA) has issued a Notice of Intent (NOI) to award a brand name, firm fixed-price contract for a ServiceNow Enterprise License Agreement (ELA). This is not a request for competitive proposals and USDA intends to solicit a Fair Opportunity from all USDA STRATUS Pool 3 BOA Holders. The statutory authority for this sole-source action is 41 U.S.C. 3304(a)(1) and FAR 6.302-1, citing 'Only one responsible source'.

Purpose & Scope

The requirement is for the USDA's Digital Services Center (DSC) to establish an ELA for ServiceNow subscriptions and ancillary products across all USDA Mission Areas. ServiceNow is deemed essential due to its unique capabilities in IT Service Management (ITSM), IT Operations Management (ITOM), and enterprise workflow automation, which are critical for USDA's mission-critical operations. The USDA has a significant existing deployment of applications built on the ServiceNow platform, with dozens of customized applications already in use and more under development.

Market research concluded that no other vendor could provide a single, all-inclusive application platform like ServiceNow, and alternative solutions would introduce complexity, data silos, increased maintenance overhead, and potential security vulnerabilities, significantly impacting mission delivery. ServiceNow's proprietary source code and existing footprint within USDA make it the only option to meet current and projected business application requirements without extensive delays and cost increases associated with migrating to a new platform.

Contract Details

Type: Notice of Intent for a Brand Name Firm Fixed-Price Contract
Authority: 41 U.S.C. 3304(a)(1) and FAR 6.302-1 (Only one responsible source)
Duration: 12-month base period + four (4) 12-month option periods
Set-Aside: None specified for this Notice of Intent (intended sole-source)
NAICS: 541519 (Information Technology Value Added Resellers exception), Small Business Size Standard: 150 employees

Response Requirements

This NOI is not an Invitation for Bids (IFB), Request for Proposals (RFP), or Request for Quotations (RFQ). No solicitation document is available. Responsible sources capable of providing the required services may identify their interest and technical capability to meet this requirement. Any response must show clear and convincing evidence that competition would be advantageous to the Government. Information received will be considered solely for the purpose of determining whether to conduct a competitive procurement.