USDA ServiceNow ELA

SOL #: 12314426Q0038Combined Synopsis/SolicitationSole Source

Overview

Buyer

Agriculture

Usda, Departmental Administration

USDA, OCP-POD-ACQ-MGMT-BRANCH-FTC

FORT COLLINS, CO, 80521, United States

Place of Performance

Place of performance not available

NAICS

Other Computer Related Services (541519)

PSC

Support Services, Delivered As A Service Contract (Saa S Or Subscription) Involved With The Analysis, Design, Development, Code, Test And Release Packaging Services Associated With Application Development Projects, As Well As Off The Shelf Business Software. (DA10)

Set Aside

No set aside specified

Original Source

https://sam.gov/opp/cda33edeca8142e8996a76f20f91bb63/view

Timeline

Posted

Feb 13, 2026

Last Updated

Mar 12, 2026

Submission Deadline

Mar 18, 2026, 3:00 PM

Qualification Details

Fit reasons

NAICS alignment with historical contract wins in similar service areas.
Scope strongly matches core technical capabilities and delivery model.

Risks

Past performance thresholds may require one additional teaming partner.
Potential clarification needed on staffing minimums before bid/no-bid.

Next steps

Validate eligibility requirements, assign capture owner, and schedule partner outreach to confirm teaming strategy before submission planning.

Quick Summary

The United States Department of Agriculture (USDA) intends to award a brand name firm fixed price contract for a ServiceNow Enterprise License Agreement (ELA). This is a Notice of Intent to Award under the statutory authority permitting "other than full and open competition" (FAR 6.302-1). Interested parties must respond by February 23, 2026.

Scope of Work

This requirement is for the USDA Digital Services Center (DSC) to establish an ELA for ServiceNow subscriptions and ancillary products across all USDA Mission Areas. ServiceNow is a leading cloud-based platform providing comprehensive IT Service Management (ITSM), IT Operations Management (ITOM), and enterprise workflow automation solutions. It is essential for USDA's mission-critical operations, enabling efficient service delivery, streamlined processes, and enhanced user experiences, and supports significant existing USDA applications.

Contract & Timeline

Type: Brand Name Firm Fixed Price Contract (Notice of Intent to Award)
Duration: 12-month base period + four (4) 12-month option periods
Set-Aside: None (Other than Full and Open Competition)
Response Due: February 23, 2026, 2:00 PM ET
Published: March 12, 2026

Justification & Market Research

USDA justifies the brand-name procurement of ServiceNow due to its unique capabilities, existing significant deployment within USDA, proprietary source code, and the inability of other platforms to provide necessary patches, updates, and support without significant cost increases, integration complexities, and security vulnerabilities. Market research confirmed that alternative solutions lack the comprehensive integration and scalability ServiceNow provides, and would not meet agency needs.

Additional Notes

This is a Notice of Intent and not a solicitation (IFB, RFP, or RFQ). The Government is not restricted in its ultimate acquisition approach. Responsible sources capable of providing the required services must submit clear and convincing evidence that competition would be advantageous to the Government. Responses should be emailed to Sean Jordan (Sean.Jordan@usda.gov).